Everything about the experience was great except the truck had almost no gas in it. Minor but caused a bit of a delay in getting started moving. The staff was friendly and helpful and the truck was clean and well maintained.
Adam A
Customer Reviews for Hamilton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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CHARLES JThe customer service at this location was wonderful! The ladies at the front counter assisted us and made renting the U-Haul a pleasant and easy transaction. We will be sure to go to this location for all of our U-Haul needs!
Shavona DThe young lady that checked out the rental was professional and extremely kind.
Charles SLove the staff very helpful
lecia mThis is the second time I have used this location since relocating here and they have always been amazing. Way better customer service than the actual Uhaul store in Southaven. 10/10 for service.
JENNIFER rRecommend relocating the truck key drop off box to the U-Haul store front entrance or near the entrance.
Darius GTrain employees better to learn about vehicles and auto transport dims and capabilities of U-Haul Moving & Storage of Southaven and chat because they advised me wrong!
Ricardo Onothing perfect
Charles JGreat costumer service ! Would definitely use this location again .
marconius tThis why I only rent U-Haul from this place,
CHARLES JTrailer was reasonably priced, pulled great. Tailight worked intermently. Check in not clear on contract, rented on 1-28, returned 1-29 to specified location, contacted 1-31 not returned. Traveled to check in location, they had not checked it in. I don’t need help looking bad!
jack jThis was my first time ever using a storage unit and my experience was great. I had 24 hour access to my possessions and was notified when there was a possible issue. Hope I never need to use a storage but if I do I'd definitely use U-Haul for my storage needs.
LATANGLEA E | Overall ExperienceThe customer service is perfect and this location is great
kim cEverything is perfect
CHARLES JYes very clean ,love the way it's inside .The lady that was there was very helpful,and nice
Brittany B | Overall ExperienceCustomer service was excellent
Raven SVery professional and helpful
ezra wGreat storage and friendly service
LINDA R | Overall ExperienceNothing 385 Stateline Rd is perfect to me.
CHARLES JI haven't received my refund
Tavaris JGreat customer service with both of organization representatives. Friendly and courteous job well done in selection of staff. Appreciated!
Angela PN/A
Herbert WThe customer service was great. I wouldn't change anything about my experience. I will definitely return in the future.
Amber PEverything is perfect
CHARLES JI love the people that run this place, very nice people and honest.wouldn’t want to go anywhere else.
CHARLES JExcellent Customer Service. Would highly recommend this location to anyone in the surrounding area. Will definitely use this location again. Great storage facility as well. Well Maintained and Plenty of security cameras.
Terren JThere was trash in the cab of the truck.
Tracy SThey were so helpful each time I use them, you go away feeling like you just left a good friend. They made my experience with uhaul so simple and friendly. Thanks . See you all on the 7th of this month.
Devorner TGreat customer service, very clean facilities,attentive to their customer needs,very good surveillance cameras to protect the customer and business. I would recommend this Uhaul Hamilton Storage to anyone.
yolanda dU-Haul locations should carry useful equipment to assist in moving sch as hand trucks and sillies.
Tony GN/A
Herbert WGreat service. Tiffany was wonderful. I witnessed her handling a difficult customer very well. I’d give her a raise!
Terry WThe one day truck rented had a broken bar that had been taped to keep the ramp functioning… I jarred my hip push the ramp in, due to the bar catching a rail, stopping the ramp from closing… I reported the problem to an U-Haul associate immediately upon my arrival to the property before the return inspection began… It kind of inconvenienced me due to me having to figure out how to get the ramp to close… I have a video and a picture of the issue for management purposes… It needs to be welded back together before someone hurts themselves… It happened with the 17’ one day truck rental… I spent nearly 3 hrs trying to figure the problem out… I really didn’t want to bandage the issue but that was the only way to get the ramp closed… I smashed my finger and burst the cuticle area that bleed for awhile… Please inspect every inch of these vehicles before renting them out because I could’ve been the person that would push the issue… I’m just overly grateful for the team y’all hired!!! They were super fun, friendly and genuine!!! Thanks for the rental!!!
John LMy return was horrible. The representative that I returned to said I didn’t pay when I know I did pay a certain amount up front. Then it was showing like I didn’t pay at all. Hope I never have to use Uhaul again.
Lashuntral RVery easy process
Joanne Pi rent a U-Haul every week. Stateline Rd is the only one that I recommend any one to go to. Very nice people and never have any problems..
CHARLES JThe truck needs an alignment’s
alfred rThe truck was very nasty, and the windshield was so dirty I was barely able to see out of it. And I think the Transmission is going out in the truck because it was having a hard time shifting all in all it was the worse truck, I have ever gotten from U-Haul.
Lisa FI gave it an Below Average for the UHAUL web product. In trying to return the truck through the UHAUL app it was gut wrenching. I had to call customer service and Cst Ronald Drake was phenomenal in helping me accomplish a task that should not have been such a chore. Fix the UHAUL app , the locating of my phone signal was the worst part. And secondly, when taking a pic of the gas hand and odometer reading the app kept giving me the run around saying my memory was too low and the process didn't go through. It was crunch time and I needed this rental returned ASAP or I was in jeopardy of having another day added to my ticket. But Ronald came through in the clutch and saved the day from UHAUL receiving a POOR review.
Hollis HThe vehicles need to be cleaned, and the vehicle needs to be checked and serviced before renting it out to the public. The Check Engine/Service Engine sign was on and the tire pressure signal was also on, when I received the vehicle. The inside was filthy, to where my son and I did not want to touch anything at all. This was my worst experience with U-Haul.
Jerry VImprove the online pick up option..but the employees at this location were great!
ANSHANIE CI will always love to rent a truck from this store, very nice people
CHARLES JVery easy process to return the truck. Definitely will recommend.
Juan TKeep up the good work 👍
linda ROption to check in faster and give extra minutes
Shameka VI did not drop off the trailer myself, my husband did; so I cannot speak from personal experience. But we have dropped off trailers at this same location before, have never had any complaints.
Julie SAwesome place very clean staff was amazing would definitely recommend and use again.
RICHARD C | Overall ExperienceThe 10 ft I rented drove horribly especially on the freeway. I seemed like it had transmission problems with several yellow lights on the dashboard. Drove back immediately the guy just said that the truck was ild.
Willene JBest customer service ever. Cleanest facility . The workers make you feel like family.
trip tThe person who waited on me was very polite and professional. I will go to see him again. Thanks U haul.
Angela JDidn't receive my receipt at all over charge me, only use 15 miles pay for 30 miles
Leon FThe people that waited on me was so friendly, I mean their customer service was so awesome I felt like we already knew each after. Most definitely would recommend them and use U Haul again.
Devorner TGreat Worker
carl dNothing. It was a really good experience
Quinton FAffordable prices and clean restrooms, helpful nice staff.
DeMarous R | Overall ExperienceEverything was very nice and Kimberly gave good customer service and will rent again.
LILLIAN MThe front desk lady was great
Stephanie MVery nice and helpful
ron mDrop off was smooth
Daniel WCustomer Support was excellent and friendly!
Brenda GI needed a large storage space and I was able to find it at Hamilton’s storage facility.
Rosa B | Overall ExperienceThe staff was extremely professional and efficient, while still being friendly. If we need storage in the future, this will be our first and only stop!
BRENT R | Overall ExperienceAbsolutely the sweetest staff! Very clean and helpful!
JEANNE F | Overall Experience