Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a great rental experience! The enclosed trailer that we rented was really nice, and the pick-up and drop-off were quick and simple. The customer service provided was excellent.
John G
Rating:
4.0
Customer did not leave a comment.
Janne G
Rating:
5.0
Dropped off trailer early due to an impending snowstorm. They were very accommodating to allow after hours drop-off..👍
Thomas V
Rating:
5.0
Customer did not leave a comment.
Susan M
Rating:
5.0
Customer did not leave a comment.
Kristin M
Rating:
4.0
Don’t know. Everything worked very well
roger j
Rating:
5.0
Customer did not leave a comment.
Kent J
Rating:
5.0
Quick and easy! What everyone likes. Very friendly!
Beth O
Rating:
5.0
The owner/operator is personable and knows his regular customers. He takes care to treat people well
Jeffery W
Rating:
4.0
Customer did not leave a comment.
Reed M
Rating:
4.0
Customer did not leave a comment.
David S
Rating:
5.0
Customer did not leave a comment.
Dawn F
Rating:
5.0
Customer did not leave a comment.
James D
Rating:
5.0
Customer did not leave a comment.
Kelly S
Rating:
4.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
margerat f
Rating:
3.0
Was not impressed that a truck was assigned for an in town rental rather than a one way. This created extra hassle at the time of pick up. We had to contact customer assistance and rebook our reservation.
Christopher L
Rating:
5.0
Customer did not leave a comment.
Travis M
Rating:
5.0
Customer did not leave a comment.
Larry W
Rating:
5.0
Customer did not leave a comment.
wesley w
Rating:
5.0
Customer did not leave a comment.
Jose S
Rating:
5.0
The staff here had always been accommodating, friendly, and resourceful.
Deven E
Rating:
5.0
Customer did not leave a comment.
MOUSSA H
Rating:
5.0
Customer did not leave a comment.
Derick C
Rating:
1.0
Bad
Todd B
Rating:
5.0
Customer did not leave a comment.
Nichole S
Rating:
3.0
Good
Anna Q
Rating:
5.0
Very helpful and on top of things
Stephen R
Rating:
4.0
Customer did not leave a comment.
JoAnn B
Rating:
4.0
Customer did not leave a comment.
ANDREA A
Rating:
5.0
Customer did not leave a comment.
Adam R
Rating:
5.0
The guy helped me back up the tow dolly so my inexperienced self didnt have to, which was super helpful, definitely will come back again.
Sean E
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
5.0
Truck wasn’t swept out. Double check for cleanliness. Otherwise A+ for customer service and experience
SANDRA R
Rating:
5.0
Customer did not leave a comment.
Samuel O
Rating:
4.0
Customer did not leave a comment.
Nicole L
Rating:
5.0
Customer did not leave a comment.
Dan H
Rating:
5.0
Customer did not leave a comment.
Fatuma M
Rating:
5.0
License plate was expired for 1 year.
Dan D
Rating:
5.0
I pre booked online, they had the blankets and dolly’s that I ordered ready along with the truck. All the lights and the truck equipment checked out and I was on my way in just a few minutes. Kevin was friendly and knowledgeable and check out and return we very straightforward with no surprises.
Richard W
Rating:
3.0
Customer did not leave a comment.
ALBERTO E
Rating:
5.0
Customer did not leave a comment.
Desiree L
Rating:
1.0
There was a man there that wouldnt help us was swearing at me, and threatnes to charge me more because of the snow and the conditions of the parking lot, was very displeased and will never use u hual services again
Seth R
Rating:
5.0
Customer did not leave a comment.
Austen A
Rating:
3.0
Tell ur customers CORRECT $$$ AMOUNTS!!! Before I left I was told it was .40¢ for each additional mile!!! Not no flipping $1.00 for each additional mile!!! This make for a VERY DISAPPOINTED customer!!!
Jillann R
Rating:
5.0
Customer did not leave a comment.
Jeff S
Rating:
5.0
Customer did not leave a comment.
Wendy M
Rating:
4.0
Customer did not leave a comment.
Anne L
Rating:
5.0
As bad as the pick-up was, the drop off was just the opposite. Very easy.
MIKE C
Rating:
4.0
Customer did not leave a comment.
Dan H
Rating:
3.0
Make the self pick up and drop off easier.
Not have the service engine light on.
Have some power so the trucks can back up on snow.
Jenna C
Rating:
2.0
The guy who came out and hooked up the trailer to my truck was yelling and swearing about the chains not being hooked onto the trailer properly or to his liking by the previous renter and was extremely awkward and uncomfortable to be around.
John E
Rating:
3.0
Customer did not leave a comment.
austin h
Rating:
3.0
Customer did not leave a comment.
Adrienne G
Rating:
5.0
Great service all around; Easy as pie.Kevin and facilities are impeccable.
Gary F
Rating:
5.0
Customer did not leave a comment.
nicole m
Rating:
5.0
It was a easy pick up and drop off.. the staff was very helpful and pleasant!!
CynthiaM J
Rating:
5.0
Customer did not leave a comment.
Michele E
Rating:
5.0
Call customer ahead of time to confirm pick up location and tim
Jerson C
Rating:
3.0
Customer did not leave a comment.
John G
Rating:
5.0
Customer did not leave a comment.
Eugene J
Rating:
5.0
Customer did not leave a comment.
Eugene J
Rating:
4.0
Customer did not leave a comment.
Anna S
Rating:
5.0
Customer did not leave a comment.
Marcia H
Rating:
5.0
Great place to rent equipment!
LEROY A
Rating:
4.0
Customer did not leave a comment.
Adam L
Rating:
5.0
Thank you. Fast and efficient staff.
David S
Rating:
4.0
Customer did not leave a comment.
Beau W
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
5.0
Customer did not leave a comment.
Jane L
Rating:
5.0
None my experience was great.
Queania B
Rating:
5.0
Customer did not leave a comment.
Pam V
Rating:
5.0
Customer did not leave a comment.
NANCY R
Rating:
5.0
Customer service was fantastic; it was a great experience and I will highly recommend Grand Rental Station.
Dena H
Rating:
5.0
The guys working were excellent help! Went above and beyond what I expected. Thank you for helping me on short notice and making sure I had everything I needed to get my motorcycle moved safely.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
BILL G
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
3.0
Very hard to check in. The U-Haul app kept crashing and was very slow. Not my phone because I had all 4 bars of 5G connection.
Stone A
Rating:
4.0
Customer did not leave a comment.
SIGURD H
Rating:
5.0
Customer did not leave a comment.
Adam P
Rating:
5.0
Customer did not leave a comment.
RYAN H
Rating:
5.0
Customer did not leave a comment.
CARL B
Rating:
5.0
Customer did not leave a comment.
Abdihakin H
Rating:
5.0
Customer did not leave a comment.
Chester M
Rating:
5.0
Customer did not leave a comment.
LYNN A
Rating:
3.0
Stop charging a higher price for gas than the street price when additional gas is need to have the tank up to level at pickup
Donald R
Rating:
5.0
Customer did not leave a comment.
Donn F
Rating:
5.0
Customer did not leave a comment.
Floyd S
Rating:
5.0
Customer did not leave a comment.
Jared G
Rating:
5.0
We were in and out quickly.
DON H
Rating:
5.0
Customer did not leave a comment.
My T
Rating:
3.0
Customer did not leave a comment.
Sara D
Rating:
5.0
This location was actually my second place to get a truck. The first place, S&S Rental in Redwood Falls, MN was suppose to have a truck (I had made the reservation with them and checked back in two days before pick up) but the day of pick up not only was there no truck but not even an employee to tell me that there wasn't a truck... I knew that there was a possibility that I would have to drive to get the truck (within an hour) but to have the store not even open when they were suppose to be was extremely frustrating.
Charles Q
Rating:
4.0
Customer did not leave a comment.
ardell m
Rating:
5.0
Customer did not leave a comment.
RACHEL C
Rating:
5.0
Thankfully the person at this location was knowledgeable in computer skills unlike our other pick-up location for our truck.
Jessica P
Rating:
5.0
Excellent customer service! Kevin was a great help, very kind.