The truck could have been swept out prior to my rental. There should have been a better explanation the my rental was located in the parking lot at the adjacent property. When I arrived, there was a 15ft truck parked where I was expecting to see my 20ft truck. I had to call customer service before I was finally told that my truck wasn't at that location, but next door. Also when checking in, the website kept telling me that I was in the wrong location. The location map showed me in the correct location but it wouldn't accept it. I finally reset my browser and logged in again before it gave me the option the grant the website permission to use my location. I wasted over an hour with the whole process.
Dean D
Customer Reviews for H&B Discount Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul cart reserved not available but offered to rent me "their own" at higher price? U-Haul sent me to a location farther away than my request which I chose for their reviews and hours. There were at least 6 locations closer than this tire store. This location closed at 4:00 on Friday and closed Saturday! Brought truck back at 5:00 and it's considered after hours. Nice cashier, but not professional. Usually no problems with U-Haul in the past.
Diane BI went to return the uhual truck and the gate was closed, I called the business and was told to open the gate and come in so I did. I asked where to park the truck and was hung up on. When I went to give the key to the young lady she acted like she did not want to be at work that day and not to mention the truck was not checked in until the day after.
Mercedeze HGreat customer service. Very friendly and accommodating.
Sally HAll was well. Thank you
MARK RIt's a Mom and Pop tire store so we did not expect the location to be inviting. It was reasonable for a tire store.
eric pThis establishment is wonderful. I have rented from them many times and always was completely satisfied. They are polite, helpful and professional. I highly recommend them to anyone renting a UHAUL truck.
Joseph LFriendly. Great service. Super convenient for us. Awesome job!!!!
Virginia YI have a situation, But it was rectified by Kevin the area manager he went above and beyond to gain my faith back Thank you
ANTHONY IPeople working here were very rude. I asked about a appliance dolly that I paid for that was not on the truck and the lady that works there said I should have known they didn't have one and that no uhaul locations have dollys. When I went in to get the key was again told I did e check in and I had to explain to her that I still needed a key to drive the truck. Overall just bad customer service at this location.
Michael GAttempted to fraud me on the check out. The price changed multiple times. I would not venture near this facility again.
mark eThe agent on location Tricia, was very helpful and professional we had rented before at this location and always had a pleasant experience all was taking care of and I would highly recommend this location!
Joseph LThey where close truck parked in front of gate next to road kinda dangerous if traffic is heavy
Juan BH and B is performing top-notch service with all their customers,; there is nothing else they can do. Each of you give service with a smile and ALWAYS satisfying your customers! I have observed them with other customers and we all feel good about the service that we received. They each have a pleasing personality and I have been a customer and will remain a customer when needing service. Appreciate your service, Mary Stokes-Clark
Mary CI declined the additional insurance coverage and was charged for it anyway. I was also charged an additional fee afterwards with no explanation as to why. It wasn’t for gas because I made sure to return it with the same amount that was in it when I picked it up.
Shelby BNot a good experience,
JD WManager never got up from their seat, and simply wrote a note on our paperwork for receipt of the trailer, without making a copy or keeping any part of our contract. We were left to find any place we could to drop the 6x12 trailer off, and had to lift it off ourselves as they had no help there. To put it mildly, this was extremely frustrating based on my back issues, and my wife and I being 70 years of age. Never again!
RICHARD SNew fat keys don't fit in drop box.
Roy NThe team there was very nice and helpful.
Andrew CTake the time to explain the charges, fees and return/drop off details.
Holland LHave things ready, hire competent workers, answer the customer service line and actually answer the phones, be aware of standing discounts- military, aarp etc-
Eli MThe lady manager was very polite. She helped with the rental procedure explaining everything. She is very polite and I would definitely recommend this rental location.
Joseph LThis place only has one spot to park a truck and if there’s one already there is nowhere else to park it. If they are going to do the uhaul business they need to open up more parking somewhere for after hours drop off. Plus you can’t get a hold of them or uhaul to see what you need to do. Poor customer service.
Kevin RLocation is full of mosquitoes. Not sure if it’s the tall grass or the tires that may have standing water, but we all got 6+ bites in just a few minutes. It was horrible as we are all still itching days later. Staff was very pleasant and helpful but I cannot recommend the location.
Scott SThanks for making the rental experience super-easy. :-)
Christopher KSupportive staff, well versed in service. Courteous polite and friendly. Would certainly recommend this place.
William GGood Customer Service, completed transactions quickly and I was on the road in short order.
ELIZABETH RThe staff at H&B are awesome. Really friendly & helpful.
Mary PI knew that we would exceed the mileage allowance and requested and additional one hundred miles, that the agent is allowed to give, and did not receive it. I had to pay for the extra miles when I returned the truck.
JAMES DAll good, no issues
Britton RPlease check the vehicle break before you hand it to other customer.
Raj ANone
Gilbert DNothing
linda mUnable to return trailer via Uhaul app or website will not let you upload pictures. Had to wait on hold 35 minutes to talk to rep
Eddie HVery easy rental. Thanks!
Anthony BI appreciate the great service!
Phillip MWas suppose be like 32 dollars and was charged for 55 and place and equipment where nasty.... AWFUL AND SAD
Micheal AVery nice people. Great location. Will definitely be back.
Randy RI was overcharged I was charged 127 they just took 27 more dollars out of my account today which I didn't have the truck today so I need to know what's going on and I think it's garbage and I'm going to call her I'm going to file a fraud report
JAMES BVery easy and quick. Overall satisfied with the service.
Raynor MHad a situation with the car hauler But I was taken care of the very nice Lady helped me out I would recommend to rent from them As I will in the future
ANTHONY IWas not given code to open gate App didn’t give me code to open gate Couldn’t get a hold of drop offf. Couldn’t get corp on phone
Edwin GThe people there are very nice and respectful.
Richard HReservation was for 9AM. Arrived to pick the truck up and it was full of tires which had to be unloaded. Was delayed taking the truck by twenty minutes and was not able to extend the reservation to make the time up. The inside of the cargo area had black tire residue which got on my furniture. Very disappointed with this location.
Doug VWhen dropping off the auto transport they advised me to find a spot and drop it off, they did not inspect the trailer while I was present nor did they provide me with any receipt.
Scot TService was excellent.
Richard HIt is REALLY difficult to get that truck parked at the entrance right off of such a busy hwy. If that location ever undergoes a remodel of some sort it would be wise to give customers more than the exact amount of space the truck will fit within for returning their truck.
Joshua GWe picked up the truck but the requested equipment was not included We had a lot problems this move to include the no equipment, hire a helper personnel were slow and left then came back. The additional storage unit I had rented was already occupied and we had to wait until they opened at 9 am leaving to a late drop off.
Kerney FThey were quick to help me hook up the trailer. Drop off was also very simple and straightforward. I’d highly recommend this location to anyone
Daniel CVery nice customer service.
Richard HI made a reservation well in advance of a 4:00 p.m. pickup on moving day. The day before, my pickup location and truck size were changed twice. I then awoke on moving day to find a 6:00 a.m. text informing me that my pickup location and truck size were again changed. I was left with a pickup from a location that was nearby but is gated with access issues that I had deliberately tried to avoid.
Terry FAfter speaking with David kingsmore and AFM Devon my reservations and the confusion at pickup was made better . Devon took care of everything for me .
TINA HTo hard to get in and out. The yard is full of tires from its main business. No room to turn big trucks around.
Deborah L