Customer Reviews for H&S Sandhu Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

No one could help me pick it up until an hour after I was supposed to.

Rating:

2.0

Train the staff how to use the computer. I had to spend $24.00 on a can of fix a flat so tire wouldn’t go flat. The associate said she would reimburse me but she couldn’t find the invoice on computer

Rating:

1.0

The truck had about a 1/4 tank of gas witch was fine, because I only had to go 18 mile round trip. when I returned the truck about an 1 1/2 later the guy that was working said he couldn’t check the truck back in, I had to wait about 15 or more minutes for the girl to get back from lunch. I put over a 1/4 of gas in the truck and when I was checked in she said there was less and charged me $63.00 for gas. I only had the truck for an 1 1/2 hours . I drove from Delhi to Big lots in Turlock and right back to Delhi 18 miles. I took a picture of the gas that I put in. I call the U Haul and emailed and no one got back to me. The rental was supposed to be $19.95 and I get charged all kinda of stuff. They said it go by mileage but I don’t see anything about mileage. Laura Machado 209-312-5036

Rating:

1.0

My reservation was at 7 and I didn’t get the equipment until almost 8. And it was missing the appliance dolly. I was overcharged.

Rating:

2.0

Truck was dirty low fuel and did not have the equipment they promised

Rating:

2.0

I was originally supposed to get the Uhaul in Los Banos, but they sent me to Delhi which is 35 mins drive from my house. They didn’t have the equipment i needed. Uhaul did not cover the gas for when i need to drive the truck from Delhi to Los Banos, which I think they should have covered that part of expense. The truck was in good shape but the service is not great.

Rating:

1.0

My initial contract was on Uhaul Livingston location at 7:00 AM , the location was closed so I had to change to Delhi location where the services was great. But why nobody inform me that the Livingston location was closed at 7:00 am??? so frustrating !!! I pick up my truck till 9:30 in Delhi, I had to pay overtime to the people to helped me to load the truck, People at Livingston location should no have Uhaul business there. so unprofessional.

Rating:

1.0

System was down the day we turned truck in and then next day charged for gas fee when it had correct amount of gas

Rating:

1.0

Was not informed the miles were enough for one load. I had to make 3 and got charged an outrageous amount.

Rating:

5.0

Get Steve a hot cup of coffee

Rating:

1.0

Can’t even contact office

Rating:

1.0

We fueled the truck to full at the gas station drop off location and received a bill stating the employees added over 7 gallons to the truck. The same exact gas station we dropped the vehicle off at and paid over $100 to fill the truck somehow was able to fuel the truck another $40. I cannot imagine how many customers this has happened to, we just happened to keep the receipt to file a complaint.

Rating:

5.0

Great drop off location.

Rating:

5.0

Okay

Rating:

3.0

I had not selected this location, my order was reassigned to this location. I had estimated my usage time based off of the location that was near me. Based off of the reassignment done by Uhaul, the actual costs were double than what was previous quoted to me.

Rating:

5.0

The paperwork said it was a 60 gallon take and it was on empty when we went to drop it off. We put 40 gallons (to make it about 5/8ths of a tank as when we picked the truck up) in and it about filled the tank. So I think it might be a 50 gallon tank not a 60 gallon tank. Just a thought to share.

Rating:

1.0

Personnel did not know how to complete rental, did not communicate any information to me. Very poor service. Took approximately 1 hour 30 min to get keys even after all information was processed. I was told the wrong level of fuel. Had no walk through inspection of vehicle. Interior was dirty and seats had sticky substances on them.

Rating:

2.0

Staff had very little knowledge of the process to rent the UHAUL, Upon arrival to return NO ONE knew ware the key would need to be dropped off at. The drop off box at the location had a combo code which was not provided to leave the key in. Truck did not seem to have been cleaned up.

Rating:

5.0

We have no problem recommending U Haul to any of our friends. They were so very helpful with our move.

Rating:

2.0

I rented it yesterday which was 6-2and returned it the same day. Why am I getting a notice I returned it Sunday 6-3?? Am I getting additional charges. Also the passenger side window was full of nasty smudges. Like a kid was sitting down and it wasnt wiped down. A little yucky.

Rating:

5.0

Outstanding service

Rating:

5.0

Best service thank you

Rating:

1.0

My girlfriend was charged for 2 days at the Delhi location, and was told she'd be charged differently if we returned the truck at the Merced location the same day. The employee at the delhi location recommended the 2nd day purchase just in case we couldn't return the truck the same day. When we returned the truck the representative at the Merced location (Martin Luther king) told us that the two day charge was final. We only used the truck for a little over an hour. Thank you for your time.

Rating:

4.0

This is a 711 and they were nice people and had to apologize for being forced to charge me extra money for the "late charge".

Rating:

5.0

Delhi location was great.

Rating:

5.0

Check engine light on

Rating:

4.0

My prepaid reservation in Stockton, CA was re-routed to this pick up location 50 mi. South of my move location. No other options given. Confusion due to not being able to reach the pick up staff or confirm my reservation was at this location. U-haul customer service, not this local business was at fault because U-haul "system". made the changes after hours the night before reservation pick up was due.

Rating:

5.0

They were very conscientious and helpful

Rating:

1.0

get details right!

Rating:

5.0

very helpful and friendly

Rating:

2.0

The employees were not trained to return the vehicle, and wanted me to wait beyond my deadline to return the truck.

Rating:

5.0

I was quoted $19.99 and charged $39.99. I asked for a 10 ft and they wanted to give me a van then they gave me a 17 ft that had brake problems. Finally got a 15 that smelled like weed. The employees Kathy and the young lady were great. The issues with trucks and pricing were not thier fault

Rating:

1.0

You have not trained your people how to use it. I booked and returned it after one day. I was charged for two. I have yet to see the return on my card. They had not been able to get a hold of the person.

Rating:

2.0

Carmen entered wrong drop-off location, even when I gave her the correct one before and again after she completed contact !!! Her manager refused to correct the contract and politely told me to call the involved party myself !!!

Rating:

1.0

Better customer service. The gas and mileage indicated on my phone during pickup did not match up to the vehicle and they did nothing to help me fix it.

Rating:

5.0

Reimburse for overage on gas.

Rating:

3.0

Short staffing long time waiting

Rating:

1.0

Manager came late twice to our pick up time, came in a rush with wet hair and just gave us the keys and left! Without even making a contract! Which gave us so much trouble when we dropped tried to drop it off! Then she gave me attitude over the phone.

Rating:

5.0

Everything went smoothly and fast. I'm very happy with the experience.

Rating:

5.0

Very nice customer service:)

Rating:

1.0

Very poor service rude store service Was not happy at all

Rating:

1.0

The truck I ordered wasn’t there . Had to get the smaller one due to weekend no other place had any. So paid 3xs the amount in mileage . Wasn’t happy

Rating:

2.0

My pick up was for Modesto and I had to travel 1hr to get truck because they messed up my order

Rating:

3.0

Nicole was extremely helpful!

Rating:

4.0

Update inventory on website. I reserved a 26 foot truck two miles away from home on Uhaul.com. After making transaction for reservation, I was notified that the pick up location didn't have any trucks let alone dollies and blankets I had reserved. I was instructed to drive 34 miles away if I wanted the size of truck I had reserved. I had to change moving plans in order to fit into a smaller truck that was still twenty miles backtracking from location I was moving from. When I picked up truck with reservation, they did not have appliance dolly, or furniture dolly, I had expected and paid for. The location attendant informed me that it happens all the time, it would do them a favor if I notified u haul about it. I once again had to change moving plans and make another contract at different Uhaul location in order to rent equipment necessary for move. After move, at return location I was told all equipment was return and was free to go, however because the appliance dolly and other equiptment was on a separate reservation, I had to return and clarify that all equipment was return. I hope I never have to move again and will shop around for moving options if I have to.

Rating:

1.0

I CHECKED OUT A 15 FOOTER ON TUES. 10/16. I USED 14 MILES. I WAS CHARGED 107$. I WAS TOLD I WOULD BE REIMBURSED $50 SINCE I WAS CHARGED OUT OF TOWN AND IT SHOULD HAVE BEEN IN TOWN. I HAVE NOT SEEN A CREDIT TO MY ACCOUNT. I HAVE CALLED DAILY AND SPOKE WITH VANESSA. WHO STATED SHE SPOKE TO HER MANAGER MARCUS. POOR CUSTOMER SERVICE. I WILL USE ANOTHER SERVICE. THIS WAS MY 3RD TIME WITH YOUR COMPANY.

Rating:

4.0

The inside of the cargo area smell like marijuana!

Rating:

2.0

They were very disorganized, and it took 45 minutes to check us in even though we were the only customers. They also did not have the truck we reserved.

Rating:

1.0

Employees are not fully aware of equipment procedures/policies. Have moving pads/blankets available at this location and if not, then management needs to pick them up from another location instead of making renters drive to pick them up even though this was part of the equipment rental contract.

Rating:

5.0

Cute employee was very helpful she even swept the truck for me, she deserves a raise

Rating:

3.0

It was exceedingly disappointing how Uhaul changed was our pick up location repeatedly at the last moment. We scheduled uhaul for two different pick ups and both times the location was changed to at least a 15 minute drive from where we wanted it. Will probably not be using this service again.

Rating:

2.0

Made reservations through the 800 number. They texted me the conformation. At the location had to wait until someone came in, apparently the manager, because the person there could not complete it. Had to wait about 30 minutes. Paperwork has the wrong destination on it.

Rating:

3.0

I was not notified until the day of our reservation that a truck was not available at the Turlock location where I requested pick up. This Delhi location did not have the blankets I requested, and the Turlock facilities were closed after we picked up the Truck at this location. The young woman who helped me worked very hard to meet our needs and was very apologetic for circumstances beyond her control. She should be commended for her professionalism.

Rating:

5.0

Exelent

Rating:

4.0

I was originally assured a 26' truck, U-Haul (corporate, not the actual location) told me a 20' truck was all that was available. I could have really used the bigger truck and don't understand why it was reserved for me then changed.

Rating:

1.0

I had reserved a 26 ft. Truck for Saturday, Feb. 17 at 8:00 am. I received two email confirmations for my reservation. So when I arrived at 8:00 am to pick up my truck, I was told no truck was available because they had given it out to someone else. The only solution was for me to drive 25 miles to Newman to pick up a truck and all they had was a 20 ft truck. The manager at the 7-11 said I would still have to pay for mileage. The reason I rented the truck in Delhi was because I was moving from a location in Delhi to another location in Delhi. I told her I shouldn't have to pay the mileage because it was their fault I was driving an extra 25 miles from Newman. Luckily the man at the U Haul in Newman was kind enough to give us a break on our mileage. The people at the Newman location were apologetic, friendly, and very helpful unlike the people in Delhi. I am a teacher in Delhi and go to this 7-11 very often but will NEVER rent a U Haul from them again.

Rating:

2.0

Have truck at intial 1st site .. Not to cause confusion Made deal in Delhi .. Pick truck up in Turlock .. We were toll the mileage from Turlock to Delhi would not apply

Rating:

1.0

Thad to drive 20+ miles to pickup a truck that I was told would be at a location 5 miles from where I lived! Then go pickup truck and the dolly I had requested was not available for me to use! Pretty disappointing experience!

Rating:

5.0

The service was beyond excellent. the original set up was okay except the gal couldn't and didn't get the dates correct after 5 times of telling her - this was the Turlock office. But after talking to the Delhi office and home office all was good. Thanks much for good customer service.

Rating:

1.0

Initially I was supposed to receive a 26 foot truck when I arrived my reservation was not correct at all!!! truck was very dirty people were very rude!!!! good thing they have a very good regional manager named Marcus that help me out thank you very much

Rating:

3.0

Make sure your computer at work To check you in and out

Rating:

5.0

awesome job

Rating:

3.0

Took awhile for them to figure things out but they were friendly.

Rating:

4.0

Great help. Patient and attentive

Rating:

1.0

Poor customer service paula in traffic is awful

Rating:

1.0

Pros: -Truck was clean, well maintained. -Manager offered food/beverage to compensate for difficulty returning truck. Cons: -Truck had less than 1/16 tank of fuel, which required we gas up at the rental location (a gas station). -System was down when we returned the vehicle. We waited more than 30 minutes while the employee attempted to complete the return. -No apparent plan of action in case system is down. -There appeared to be no onsite management to guide the employee. The manager was available by phone only and was unable to resolve the issue prior to us leaving so the return was not completed while we were there. -Staff unprofessionalism. When we arrived to return the vehicle, the young lady requested another clerk take over the gas station register so she could assist us at the rental counter. The other clerk first got a doughnut and soda before taking over for the young lady. Later, after waiting more than 30 minutes to compete the return and voicing my concern that there seemed to be no plan to resolve the issue, the employee stated she couldn't "make magic happen." -Inaccurate paperwork? The check-out condition was completed on a truck rental form. The check-in condition was completed on a van rental form. Maybe this is store/company policy?