Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dean runs a great shop - equipment is always ready and clean and the process is smooth and efficient
Randal Rowland
Rating:
5.0
Dean is awesome, thanks for your help
travis cohn
Rating:
5.0
Customer did not leave a comment.
Aubrey Balcom
Rating:
5.0
Dean was very helpful. I highly recommend him and his location.
William Doyle
Rating:
5.0
All closer drop-offs were "maxed out" so i had to travel another 15 minutes to get to the only open drop-off location. Half way there (on a 30 minute drive) I got a call saying the inconvenient location I was headed to was also "maxed out". Luckily the rep called again to plead for me and was successful. So it was a bit stressful, but all's well that ends well.
Gregory Gardner
Rating:
5.0
Customer did not leave a comment.
Thomas McDermott
Rating:
5.0
No place to go in to complete return, but easy to do, all online! There was a phone number on the sign and I checked in with the location- he had all my info and we were set to go!
kathleen mcinnis
Rating:
5.0
Always answered phone calls or returned in a timely manner. Very friendly and kind and willing to work with your needs. Would definitely recommend to anyone in need of storage and moving needs.
CHRISTINA SHELL
|
Overall Experience
Rating:
5.0
Thanks Dean!
Matthew Geiger
Rating:
5.0
Our return location was extremely helpful in accomodating our trip and our needs. Thank you!
Jamie Stacey
Rating:
4.0
Easy drop off, thanks.
Ken
Ken Letkeman
Rating:
5.0
Great communication, service was friendly and efficient, Dean was great to work with
Samantha Busby
Rating:
5.0
Dean was awesome to work with, super accommodating and friendly.
Tyler Wilson
|
Overall Experience
Rating:
5.0
Dean at Hermosa Storage was extremely responsive and helpful. The facility is clean, safe and convenient. I highly recommend the storage location and company. Thank you!!!
James WHITING
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alan Curtis
Rating:
5.0
Customer did not leave a comment.
william doyle
Rating:
5.0
Customer did not leave a comment.
Glenn Dillon
Rating:
5.0
Customer did not leave a comment.
Gary Porter
Rating:
5.0
Dean is the man! I’ll be back.
Bill Fries
Rating:
5.0
Customer did not leave a comment.
Kyle Stuart
Rating:
5.0
Customer did not leave a comment.
Mark Harris
Rating:
5.0
Dean does an excellent job! Great customer service. Thank you!
Kip Turner
Rating:
3.0
Customer did not leave a comment.
Michelle Ferrell
Rating:
3.0
Easy drop off with app .
Paul McHale
Rating:
5.0
Customer did not leave a comment.
Gustavo Lopez
Rating:
4.0
Customer did not leave a comment.
Bill Walko
Rating:
5.0
Customer did not leave a comment.
Richard Leibundgut
Rating:
5.0
Dean is the sweetest! Literally sawed a lock off when I had a domestic emergency years ago. I've rented storage on & off for five years and will miss it when I move.
ELIZABETH NELSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Krieger
Rating:
3.0
I was called and texted a lot about transporting a open trailer for some credit. I eventually said yes and it seems like they where going to charge me for it... Also I wasn't given enough miles to travel to my destination. 2 fastest routes are going through 285 or I 25 North. But I was only given 396 miles.
Nathaniel Talache
Rating:
5.0
Nice any easy experience thank you
Lori Hamner
Rating:
5.0
Friendly, helpful and readily available.
Robert Marcus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE LARSEN
Rating:
5.0
Dean was very friendly and super helpful!
John Early
Rating:
4.0
Customer did not leave a comment.
WARREN EATON
Rating:
4.0
Customer did not leave a comment.
Jeff Riley
Rating:
5.0
Dean provides excellent customer service. I'll definitively use him again.
Harry Chamberlain
Rating:
5.0
Customer did not leave a comment.
Mark Davis
Rating:
5.0
Customer did not leave a comment.
JIM ROGERS
|
Overall Experience
Rating:
5.0
I had a great experience with you all! Thank you, bunches!!!!
TERRI OLSEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Oppenheim
Rating:
5.0
All good! 😀
Darryl Metz
Rating:
5.0
Customer did not leave a comment.
Alan Mack
Rating:
5.0
No comments
Jerry Blumberg
Rating:
4.0
Customer did not leave a comment.
Ryan Romero
Rating:
5.0
I love this place! They're such awesome people to work with.
Christine Larsen
Rating:
5.0
Customer did not leave a comment.
Kyle Stuart
Rating:
3.0
It’s a bummer that I the renter have to do all of the rental return , ie take photos and figure it all out myself. Aren’t I paying for some sort of service or no? Also if people offer a 24 hour drop off they should answer their phone or have someone to answer their phone when customers are confused about the return process. After three long days of driving and one day on unloading , figuring out the return was stressful.
Roxanne McKnight
Rating:
5.0
Customer did not leave a comment.
Stacy valencia
Rating:
5.0
Excellent in every way!
LINDA LOGAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam Spicer
Rating:
5.0
Dean was great, always available and responsive to every need. Best storage experience we've ever had!
DONALD GRAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Cook
Rating:
5.0
Great experience . No problems .
WILLIAM BRYAN
Rating:
1.0
Customer did not leave a comment.
herbert melendez
Rating:
3.0
Better arrows pointing to the office would help!
Kristen Worner
Rating:
5.0
Customer did not leave a comment.
DEAN KINUNEN
Rating:
5.0
Customer did not leave a comment.
VIRGINIA LARSEN
Rating:
5.0
Customer did not leave a comment.
DOROTHY PARKER
|
Overall Experience
Rating:
5.0
Thank You Dean,
I appreciate your help and friendliness.
DAVID PISANI
|
Overall Experience
Rating:
5.0
Designate vehicles which may be smoked in and those that may not. The odor inside those that have been smoked in is very offensive and lingers for an extended period of time.
Paul OBlack
Rating:
5.0
Great experience with Hermosa Mini Storage. Dean was friendly. Zero complaints.
JOHN CHAPMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Tabak
Rating:
2.0
Up to the drop off
Michael Berghoff
Rating:
5.0
Dean was great to work with. Easy, prompt and kind communication.
GINGER DAVIS
|
Overall Experience
Rating:
5.0
This facility is well located and easy to access. The manager does a great job of keeping on top of things. It is reasonably priced, and we were able to downsize to a smaller unit when we needed to.
robert baird
|
Overall Experience
Rating:
5.0
Thank you
karen zempel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Sachs
Rating:
5.0
Customer did not leave a comment.
Fred Mady
Rating:
5.0
Very friendly and professional service. Trailer was ready to go as soon as I got there. There was no waiting. I don’t know if anything you could improve on. Excellent
Byron McDaniel
Rating:
5.0
Customer did not leave a comment.
Peter Kis
Rating:
3.0
Nobody was there during their working hours so checked in by dropping keys off in the box.
John Kerner
Rating:
5.0
Customer did not leave a comment.
Christopher Skoog
Rating:
5.0
Customer did not leave a comment.
Angela Pritchard
Rating:
5.0
Very friendly and helpful, couldn't have been happier with my experience.
Brian Sullivan
Rating:
5.0
Customer did not leave a comment.
Mitchell McCarthy
Rating:
5.0
Customer did not leave a comment.
John Knowlton
Rating:
5.0
Easy to work with. Nice location
Janet Jenkins
Rating:
5.0
Customer did not leave a comment.
Richard Leibundgut
Rating:
5.0
Great Service from Dean!!!
JUSTIN NYLUND
Rating:
5.0
Customer did not leave a comment.
Justin Meek
Rating:
5.0
Dean is accommodating and great to work with. Very helpful indeed!
DANIEL KLEIN
Rating:
5.0
Customer did not leave a comment.
PAT POKRZYWINSKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy ODell
Rating:
5.0
Splendid fellow very professional and helpful
Lucien Niccore
Rating:
4.0
Customer did not leave a comment.
Carl Davis
Rating:
5.0
We had a nice experience and would recommend hermosa mini storage!
CLAIRE JACKSON
|
Overall Experience
Rating:
3.0
The Truck was filthy inside the box. I had to clean it out myself before I could put my belongings in it. Also it’s not the store I had chosen and was 12 miles out of my way.
David Wolda
Rating:
5.0
Staff were extremely friendly & helpful! Units were clean and fit our needs..
Richard Paige
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Cacciatore
Rating:
5.0
Customer did not leave a comment.
Steve Banowetz
Rating:
5.0
Customer did not leave a comment.
KEITH OLINGER
Rating:
5.0
Dean is the owner and seems to be readily available and helpful with regard to urge storage facility. We had no issues and felt so lucky to have found Hermosa Storage for our storage needs.
Stephanie Koretz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOB MOREASH
|
Overall Experience
Rating:
5.0
Great job thanks
Keith Borowy
|
Overall Experience
Rating:
5.0
Top notch all the way around! Dean was super helpful and very responsive. We appreciate it. The facility worked very well for us. Thank you for a solid and first rate experience.
Trent Gustafson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROCKY GRIGGERS
Rating:
4.0
Customer did not leave a comment.
Michael Caspers
Rating:
5.0
Dean is very helpful. He is also very kind.
Alyson Shaff
Rating:
4.0
Customer did not leave a comment.
Jerad Warick
Rating:
5.0
Customer did not leave a comment.
STEPHEN OTTEN
Rating:
5.0
Dean is always efficient and pleasant - equipment is pulled out and ready to go right on time. Easy transaction with online check-in.
Randal Rowland
Rating:
5.0
Customer did not leave a comment.
John Dennis
Rating:
4.0
Customer did not leave a comment.
Johnathan French
Rating:
5.0
Dean is an excellent resource at the storage facility. He is easy to work with and keeps the facility clean and well maintained. I had an excellent experience keeping my two trailers here.
MATT FUDALA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Miller
Rating:
5.0
Dean is quick and efficient, especially when you do the online check-in, in and out in less than 5 minutes. He had the trailer pulled out and ready to hook up and he did the hook up
Randal Rowland
Rating:
5.0
Customer did not leave a comment.
NOAH TRUJILLO
|
Overall Experience
Rating:
5.0
Also, there was sand in the passenger side floor.
Sherri Adler
Rating:
5.0
I needed a trailer on short notice on a Sunday to move a friend and it could not have been easier. The U-Haul vendor was great. He was friendly and happy to help me on an early Sunday morning. 5-star experience all around!
DAVID OTTMAN
Rating:
5.0
Customer did not leave a comment.
JEANNIE WATKINS
Rating:
5.0
Customer did not leave a comment.
Erin Mumby
|
Overall Experience
Rating:
5.0
Dean is a wonderful manager with excellent customer service skills. If it weren’t for him I’d probably have gone elsewhere.
Scott Richards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alvin Luther
Rating:
5.0
I try to call the 800 number and the recording said there was a 58 minute hold-this is unacceptable. I have rented u-hauls for many years but the process keeps getting more complicated.I have had enough, so I won't be renting from you anymore!
John Pignanelli
Rating:
5.0
Dean was most helpful in all of our arrangements.
Donna Mclennan
Rating:
5.0
Customer did not leave a comment.
Sheldon Swindell
Rating:
5.0
Customer did not leave a comment.
WILLIAM STUBBS
Rating:
5.0
Customer did not leave a comment.
jorge diaz
Rating:
5.0
Dean is awesome to work with. He always finds me a space or the equipment I need. Hermosa storage is always my first choice in storage and Uhaul needs. David
DAVID DOWNS
|
Overall Experience
Rating:
3.0
Didn’t seem to get the rental right.
DONALD CROMBIE
Rating:
5.0
Thank you Great Service.
CHRISTIE FRANKLIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan Gatlin
Rating:
5.0
Customer did not leave a comment.
Mark Marti
Rating:
5.0
Customer did not leave a comment.
Jason Mattice
Rating:
3.0
I asked for Durango! NOT 15 miles away. In fact, they advertise it as Durango. Once again.... I had to pay mileage and they have it advertised wrong. There were 3 Uhaul places closer that really are Durango!
ANNA GEVING
Rating:
3.0
I was promised 20 footer truck, but was given a 15 footer truck. Even though I made reservation. This was not the fault of the place where I picked up truck. Because, I given a smaller truck I had to sacrifice some very personal possessions. You indicate you keep promises, but you break them. I should be compensated for the inconveniences you cause my family. Not happy with U-Haul!!.
Donovan Mitchell
Rating:
5.0
Thanks Dean for the great service !
DAVE & KAREN VALDEZ
|
Overall Experience
Rating:
5.0
Wouldn’t store my stuff anywhere else in Durango. Dean, you’re the man.
RY WARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Huseyin Gulec
Rating:
5.0
A great place to store …everyone is friendly and helpful.. thank you 👍
KARLEEN E UPHOLD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corinna Jay
|
Overall Experience
Rating:
5.0
Dean was always very helpful.
RAY WALL
|
Overall Experience
Rating:
5.0
Dean was absolutely amazing to work with. Because of Dean I would recommend this facility to friends and family knowing he will take care of them just like he did us.
James Travis
|
Overall Experience
Rating:
5.0
Everyone especially Dean was just phenomenal. The service, attention to cleanliness and ease of move in and move out was fantastic.
I highly recommend this storage facility.
JILL SCHUMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIM PRITCHARD
|
Overall Experience
Rating:
5.0
I have everything good to say about my experience, and nothing bad to say about it. Unfortunately, my need for a larger storage cell required that I move out. All the cells that were larger than 5-ft x 10-ft were taken and I came to need a cell at least 10-ft x 10-ft. The supply was less than the demand, and this is always good for any provider of services. I still have a request in your file for a parking spot for a small low deck utility trailer (5 x 8 bed plus tongue) and I hope a spot will open for it soon. Please keep this request in your files.
BOB KONRADI
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful.
NOLAN CROW
|
Overall Experience
Rating:
5.0
The manager of the Property on point.
Storage is scarce. Thank you Dean.
john Davis
|
Overall Experience
Rating:
5.0
Manager was terrific and diligent in making it all happen.
Very efficient, very smooth. Yes, we have recommended already.
Thanks.
WAYNE PETERSON
|
Overall Experience
Rating:
5.0
Dean was great to work with.
SCOTT SMITH
|
Overall Experience
Rating:
5.0
Fantastic experience. Thank you!
JOHN DUGAS
|
Overall Experience
Rating:
5.0
Great experience and great help. Dave is exceptional. Thank you!
KURT MARKVA
|
Overall Experience
Rating:
5.0
Dean, great manage. Very helpful! Thanks!
carlos bragado
|
Overall Experience
Rating:
5.0
Very poor security. No gate. Our unit, along with several others, were broken into a couple of months ago and items stolen. Management promised to erect a security gate, but had yet to do so as of our mid November moveout to a more secure facility. I do not recommend Hermosa Storage. Inspect the facility closely before you make a decision.
JOHN HARRINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcia archuleta
|
Overall Experience
Rating:
3.0
Would have been nice to have a light inside the unit.
PETER BOLDBERG
|
Overall Experience
Rating:
5.0
Excelent location. Great rates. Always accessible even in snow months.
BILL CAUDLE
|
Overall Experience
Rating:
1.0
Damaged door didn’t close tight enough to keep out smoke, debris and rodents. Everything was dirty.
MARIA SPERO
|
Overall Experience
Rating:
5.0
The facility’s mgt made move-in during an emergency situation easy and efficient. The unit was clean and prepared. We had the unit 4 mo. and never saw any sign of rodents or leakage/moisture.
ELLYN KRAUSER
|
Overall Experience
Rating:
5.0
Dean was extremely helpful with all aspects of the storage unit. Would definitely use this facility again. Thanks much, Elzora
ELZORA DUELL
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
BRAD SHEPPERD
|
Overall Experience
Rating:
5.0
Recommend Hermosa Storage. I liked having an on-site manager and Dean was always helpful.
LISA COASH
|
Overall Experience
Rating:
5.0
Pleasant experience
DOUGLAS HARRINGTON
|
Overall Experience
Rating:
5.0
I was very happy with my experience. Everyone was very friendly and helpful. Very caring people. Will miss living there.
ELIZABETH DUNN
|
Overall Experience
Rating:
5.0
Excellent service
Robert Bruno
|
Overall Experience
Rating:
5.0
Great experience
KATIE KNUCKLES
|
Overall Experience
Rating:
5.0
All went smooth. Very professional and helpful. All of the people there are great to work with regarding my storage and moving needs.
Privacy Request
|
First Impressions
Rating:
5.0
Very professional and helpful. I have used several times in Durango and would not go anywhere else.