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Ed Staton
Customer Reviews for Hoppys Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and quick pick-up and return. Convenient location. Hoppy himself is always great to work with.
Ed FussellThe vehicle has a water leak from the roof which led to have my mattress got wet
RAKESH Karur nemiraj jainHoppy himself is kind, professional and very efficient. Truck was spotless and transactions were smooth. Would recommend to friends and family. ⭐⭐⭐⭐⭐
Katherine WendelkenGood location, very helpful staff! Just the vehicle had minor issues - cargo bay light was not working, loading ramp rubber was broken and appliance dolly had minor fault - no rolling rubber to roll smoothly over staircases.
Sourabh Dipak KhotHoppys is the BEST!!!!! Always so professional and very caring to customer's needs!! Would never go anywhere else!!!
Lorna MarengoQuick, friendly, and very easy.
Sara MitchellExcellent customer service and support, definitely we’re working with location again.
JESUS CONTRERASPEREZBe more friendly when customer is asking questions.
Luis LoeraWas over charged with fuel charge, when I had returned it with gas tank at same measurement I was given.. and also was over charged on time.. guy marked it for 4 hours when I had only used the U-Haul for an hour.
Monique JosephNothing. Everytime I rent a Uhaul from this place it's easy and efficient. Cars are always clean and I haven't had any issues.
Ted KimThe Web experience was pretty laggy and the app wasn't better. Next time I would just avoid self-checkout because it added so much time
Jason KreinExcellent customer service at the pick-up location, Hoppy's Food Mart in Sunnyvale. We will go there again in the future.
Andra CismaruHoppy was very helpful and cheerful. The truck was great.
Keith UotaGreat experience at the Sunnyvale location. Super nice and helpful guy
Johannes MayrReally great service
Peter JungGreat !
Shreyas MurthyThe representative, only staff on duty performing multiple tasks, was very kind, friendly, effective, and efficient. Great experience overall. Will use this service and location again.
STEPHEN ADEWOLEService was great 👍
David ValenciaGood till we return it ...
James WilkeyCan have more documents on available options while renting the truck
Ameya MaratheCustomer service is very helpful and cheerful. Wish every customer service is like this one. Very grateful clients
ROCKY TAUALAFAIIt was a very friendly and efficient experience.
Brent MuhleGreat experience!! Fast, efficient and VERY helpful service. Will recommend friends and family to Hoppy’s.
James FussellNo improvement needed. We’ve used this location for years. We come from Santa Clara to rent from Hoppy. He gives excellent customer service, listens to our needs and provides accordingly and he is very knowledgeable. We’ll continue coming across town to rent from Hoppy’s. Thank you, Donna
Donna WillsFriendly and addressed my questions. Easy to pickup the equipment and was in good shape. Was close to Excellent, but the owner had to juggle between helping me and other customers in the store.
John RobbinsThe man who helped me was extremely nice and helpful. The truck was ready and in perfect condition. Excellent experience all around.
John McBirneyThe interface for the return procedure was keep crashing when i try to upload pictures, it is not that helpful.
Junjie ChenVery happy overall with everything. 5 stars!
Richard FryPickup from Hoppys was easy and no fuss. Equipment was both clean and reliable. Will definitely be doing business with Hoppys again
Brian HallAll went well
russell cordellKeep up the excellent work Hoppy!
Guy AuyeungHoppy is the guy!
Kyle TsuyemuraThe owner at the location was great and helpful. He called a few days in advance to let us know truck would be in. We worried considering it was a one way move to Canada but the location made it very easy
Ajeeth Gopinaththere was a bum/homeless person outside store asking for handouts/money - would prefer not to have to deal with this.
VERNON BLAKESYour pricing has gotten out of hand, $6,700 for a rental for cross the country. I will not be renting again. You survey is asking the wrong questions.
Kim WaltzNot sure who is responsible but the attic leaked. We had rain and 20 boxes soaked. Last thing you need when moving is to replace and repack boxes. We lost some office supplies and food. We were told at pick up we had until Wednesday 900am but when we returned 3 hours after pickup on Tuesday we got charged an extra 54.00 dollars. Moving is hard enough without all the extra hassle and expense.
Kevin BudaHoppy is excellent, always nice and willing to help even last min.
aman valaniFriendly staff in a multi purpose setting.
Guillermo RomanoThere was a sticker on the dash which indicated that there was a USB port, but there was none. Either remove the inaccurate sticker, or, even better, add the USB port.
Mark PierronCustomer service at Hoppy's was excellent! Fast, competent, and friendly. Well done!
Gary DavisHoppy was very friendly and made pickup and drop off easy. The moving equipment and van I reserved were available when I arrived. I would highly recommend this Hoppy’s Food Mart uhaul location.
Erin GeigerGive correct information when asked! I called well in advance to make sure the 15’ truck would be compatible a car trailer I was going to purchase for trailer my car, I was told that truck had 7 pin connection for trailer lights and brakes, I asked again electric trailer brake compatible? Again the answer was yes. After getting the truck home I noticed a sticker above the hitch to contact Uhaul representative for trailer brake information. Representative told me none of the Uhaul trucks have a controller for electric trailer brakes!!! Now I have a car trailer I can’t tow and no way to move my classic Cadillac 2500 miles to Ohio!!! Had I been given the correct information when I asked I wouldn’t have rented the truck or bought a car trailer!!! My car and trailer now sit at a friends house in California, I’m now living in Ohio with no way of getting my car out to me, transportation companies won’t do it because of the modifications made to the suspension. I trusted the Uhaul representative and their knowledge of the trucks they rent. I’m completely disgusted by what has occurred and I’m most likely going to have sell my car and trailer or buy a 50k truck to tow it with. I will never use Uhaul again and discourage anyone thinking about using Uhaul Regards, James
James CanoVery easy to get the rental and Hoppy was friendly and helpful. The truck was easy to drive. Love having a Uhual in the neighborhood. So convenient to get a truck for the day to run errands and haul furniture. Thank you!
Elain AuVery quick and easy. Great place to rent from Hoppys Food Mart!
vince layHoppy’s is the best one stop shop for U-Haul, from renting the truck to purchasing boxes, tape, foam, etc. for packing with the added convenience of buying snacks and water for your move! Hoppy is always very pleasant, friendly and professional. All around a great experience!
Wendy Newell