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Cedric F
Customer Reviews for Old Town Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Rick GDid not like the idea of no one on lot after dark. Place was little lit when I picked up.
Brenda LAwesome customer service! D took his time and explained everything and his wife is an excellent cook. Her food is amazing! I will definitely return to this UhAul store for my future moving needs and will make sure I tell my family and friends to do the same!!
ANITA GBeautiful little store front clean area and great service.
Darline nThankful for the help.
Johnathan LThe man that I met me to pick up the equipment told me that there were mileage charges for the use of the car transport and it will be added to my online reservation upon drop off. He told me if i get him $160 in cash he could give me his managers discount. They are running a scam out of this Uhaul's location. The company should send some under and bust this up.
Daryel PThis was an excellent experience. Demarcus went out of his way to ensue everything was taken care of, great job!
HENRY GI did request a dolly that was not available and it was paid for
Traya TOne thing you can do is not charge me for cleaning when the vehicle wasn’t cleaned when I got it. Another thing is to look over your equipment before renting it out to customers.
DARRYAL SThe gentleman who helped us was wonderful. He was informative, kind, and friendly. Overall, it was a great experience. Thank you.
Angella SI did not get the package of moving quilts ...can you please credit my account for this?
Catherine YSuper nice people. The website wasn't working so I couldn't do remote turn in but they took care of it foe me.
COREY NStore Representatives were extremely helpful. I would return to this location for future truck rentals.
LISHA JThe store was closed during my drop off, but the app checkout was very easy and quick. Thank you!
Stacie GNot only was the service quick and handled in excellence, the representative was very kind and helpful. I highly recommend this location over all others in Olive Branch, very close to my home as well.
Shondra BThis was by far, the best customer service I've experienced in a very long time. Excellent location!!!
Melina DGreat Job, the lady there was amazing. Not to mention a Great Cook too
SAM FMake sure there isn’t a nasty, random couch left in the back of the truck that your customer has to work around all day.
Kevin HI dropped my equipment off after hours and the parking area was clearly marked and the key drop was easily accessible.
Scott EEric place was clean and welcoming
NORMAN JThey met my needa
NORMAN JNothing as everything was good!
Michael SThe truck was not swept out so there was kitty litter everywhere in the back of the vehicle.
Meredith BI absolutely recommend drop-offs seamless process.
Johnathon CThe truck needs to be serviced, the steering wheel sits extremely crooked, it didn't have a lock on it. This is by far the worst truck i have rented. I shouldnt have had to pay $110 for a truck that is so crappy
Tiffany ALock on ladle was not able to come open called customer hotline was transferred 4x. Code given did not work. Called hotline using a different phone and talked with a different agent codes still did not work. Took us 2 hours troubleshooting which is a complete waste of time.
Mary GParking limited!!!
Kurt SOutstanding Customer Service!! Kelly was so pleasant, friendly @ very knowledgeable!! It was just an all around pleasant atmosphere! All the staff I saw were very polite also!!! A great place to do business!!!
ZENA MI made my reservation several weeks in advance, however when I arrived they had none of the items I requested available. The staff's response was we only have a truck. Due to the time frame and my tight deadline, I had no option but to accept just the truck which was a big inconvenience because I had several items that would require the pads, furniture and regular dolly. It would have been more compassionate to contact your customers in advance to inform them that you can not meet their needs. Also the truck was dirty and super loud as if a tornado was coming through the vents. I'd suggest updates or upgrades. If I ever use uhaul again it won't be this location.
Charlean SThey where friendly and professional.
David RBasically nothing at all. My experience was everything I expected. The Truck was functional and the Lady at the Front Desk was very Friendly and Courteous! Great business!!
William NThe Place of business was convenient and got good service.
Tommie MOwner and his team were extremely helpful through the entire process. They helped with hook-up, explaining how everything worked, and all the paperwork and phone numbers if I had any issues. True professionals! James Alexander
Tim AThe Secretary & Owner were very friendly and professional. I will use them again whenever I need a truck. Thank you! Marilyn Perry
Marilyn PGreat service up front . Would use them again
Robert FTire lite was on truck was dirty inside
Lucretia B❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🙏👍
Ronnie MYou fraudulently charged a fuel usage that I did not use. The tank was on less than 3/4 of a tank (11/16 to be exact ) when I picked it up and it was on 3/4 of a tank (12/16 to be exact) when I dropped it off. I actually left a surplus of gas in the tank. You fraudulently said it was almost full. I submitted photos to H-Haul to prove the fraud and I was still charged. I was charged an excess mileage charge because you made me go to a further u-Haul drop box drop off location. I am not paying these fraudulent charges. 3986275 is my customer service action claim number.
Ronnie WHire more people like the young lady that represented you in this location.
Craig BAll in all a decent experience as always with u hual
Rhonda WI told the agent we were moving inside the same county. I was sent to another county to get the truck with the size I needed, but was told the county rates would apply. Uhaul did not honor this agreement and charged more for change of drop off site, even though we had an agreement. When we discussed this with the agent on the phone after we dropped it off, she stated I was at fault, and hung up the phone mid conversation. Will not be using Uhaul ever again.
John DNice folks
Haden HJimmy was a joy to deal with. The drop off was quick and efficient.
matt wIt was drop off after their closing time.
STEFANI W