Friendly and prompt service. Good to note the drop off time and not just the day. I was two hours late on the drop off and had to pay for an entire day. Thankfully it was only $20.
Chris G
Customer Reviews for Jjh Enterprise Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice location
Nolan DVery nice staff! Seamless drop off!
loren hWhen arrived to pick up reserved rental, was asked to come back later, as it wasn’t ready.
Kieran MTime consuming to pick up and return rental.
Grace HBetter communication about how to check in online once the rental was returned would be appreciated. We were told just to leave it in the yard, then got a late notice and charge saying we hadn't checked in online. Very confusing.
John KThis nearest U-Haul location is 1 hour driving from my town. In the past years 2 nearer U-Haul locations were closed. That situation should be improved.
JAN VNo problems. Great service.
DOUG LThere was challenges picking up the truck, as the cell service there is weak, which makes uploading pictures for the self pick up very slow. Took over 45 mins to pick up truck, and would have been longer if not for the great help from the call center agent we reached.
ROBERT TCustomer service was great. Loved the people. Knew what they were doing fast, efficient and helpful.
Dane DI called in to book a moving truck. Confirmed an 830am pick up time. Showed up at 830 and was told I booked for 10am.
CASEY WStore was closed on the weekend, was told to just drop it in the yard.
brian bAll good... Personnal were very helpfull.
James KPut working wiper blades on and fix leaky door in back all my stuff got soaked
Jason RThe truck had very poor snow tires that had very little traction. We live in snow country this truck slid down a road for 300 metres or 900 ft luckily I was able to control the slide between many parked cars.
Keith HVery dissatisfied with the fact we were only a short time after closing and charged for a FULL day of rental This is a Uhaul issue not the vendor!
Paul BGood service
BRYAN COur experience once we were able to actually drop Off the truck at this location was ok. The days prior to us being able to drop off at this location was NOT ok. We had to spend multiple hours over a two day period speaking with multiple agents telling us that we were being forced to drop Off in Cranbrook which is 2 hours away through a mountain pass when our original rental was to be dropped off in Trail. We suddenly get a text telling us we now have to drive it back two hours through the mountains and when we explained we could not physically do this as my girlfriend is terminally ill and broke her ankle during our trip out west and as such I had no one to drive to pick me up in Cranbrook and quite frankly my time at work is worth something. We were told by a manager that it seemed as though they could accept the vehicle in trail but that Cranbrook needed this vehicle at their location. He over rode the new drop off location as he said this was totally not ok to have us drive back two hours and have to figure it out on our own. I got hung up on by an agent in Calgary and I was being respectful and friendly but she said I was going in circles and my only option was to drop off in Cranbrook. I will be escalating this issue and finding out if legally this was allowed to happen. If U-Haul has it written nowhere on the four corners of the contract we signed at the pick up location where I paid almost 4K upfront, then how is your company is allowed to force people’s hands and threaten them with fines and other financial obligations. We were threatened multiple times. It was by far the worst experience we have ever had with any company and left us feeling insecure and not heard. Terrible service, terrible practices and hopefully we get to expose this what seems to be illegal practices.
Jeffrey BI dropped off the trailer after hours and was surprised to receive a confirmation email the same evening! Very efficient drop off experience :)
Fionna LFriendly, efficient and helpful. In and out in under 5 minutes.
Bryan WReservation process was smooth and the trailer was easy to pick up. Everything went well.
Marty BStaff was great. So helpful
Chad LNothing
vince tDid not get the size I asked for, had to rent a trailer on top of the truck and put on double the KM's just to get most of our stuff, still did not get it all. Very disappointed in Uhaul itself not the store since the customer service rep said I was getting the truck I asked for.
Kris SNothing really. All well set up.
vince tAll good user friendly staff, very helpful
Petrus vIt was a great experience, staff were very friendly and helpful 😀
Sajith VCar wash by northgate location regina Sask. Hire people who are willing to hear you before slamming you…
Darcy RBetter online experience - total mess made by online reps as they ended up cancelling my reservation stating the equipment not available. Decided to call the local uhaul for alternative date to find out equipment was available and reservation was not cancelled - not impressed.
Larry MThe parking is slanted towards a ravine with nothing to hold a trailer from rolling off the parking when disconnected from the vehicle. Please place a curb of some sort to prevent that type of mishaps.
Philippe CRequire fewer photos for after-hours return of equipment.
Matt CWe had a great experience here. Easy, relatively efficient, felt like we were actually listened to and valued. The only thing I would make note of is that I didn't have enough a strong enough cell signal to do the self-return on my phone. This wasn't much of an issue for us since it was super quick to go up to the front and return it in-person, but it could be a problem if someone was trying to return their vehicle outside of business hours.
Kara DThe Uhaul website was having issues when I was returning the trailer. I went through the process of taking all of the required photos and it wouldn’t upload them for some reason. I tried multiple times and eventually gave up.
Lora FThere werent able to print or email me my last receipt which was all the extra charges. Not theor fault just feel U haul is not being realistic with their service.
Cheryl GNo comments, the transaction went flawlessly
ELI BLooks like they had trucks and trailers of all sizes. Staff was very nice.
Louise KThey were nice, it's uhaul that's the problem. Do not count on them having what they say. I will never make the mistake of using uhaul again. I would rather go with a moving company that charges 4x as much !
Kelly AI was unable to find the check out form on your app so called the 1 888 number. Make it more user friendly
Timothy HLocation is the only issue
Larry MBeyond amazing customer service. Went above and beyond
John LWe were very impressed with the efficiency, friendliness and all round helpfulness of everyone we encountered at the Trail U-Haul centre.
ANDRIS AN/A
Marji FI talked to at least 2 or 3 different employees with various phone calls and questions and every one was super courteous, super helpful, and went out of their way to make it happen.
Khya SExcellent customer service. Polite, fast, friendly !!
William HThe fact that you take 'reservations' but don't actually reserve anything is a incredibly disappointing. Had to drive 7 hours just to get a truck. Will not recommend
Alex TThe one young lady employee there is great , she is smart and kind , but the older blonde lady is rude and not very good at her job when it comes to dealing with your customers .
ANDREW CI zeroed the trip odometer before driving away. And to a photo. Then took another photo when I returned the unit. Good thing I did as you tried to over charge me my mileage by 62 miles. That’s over 100 dollars you tried to overcharge me. This is unacceptable. I’m just thankful that I covered my own ass with photo evidence.
Matthew BFirst time using a trailer and I had the best experience ever, fit everything perfectly and handle flawlessly. Great customer service from Ashley, made my experience 100% incredible. Definitely will use again. Thankyou
Scott CI returned after hours so cannot rate the location well
Pat CWe r renting again. Very friendly professional staff. No surprises. Thank you
Charlie OI suppose being too busy is good for business - yesterday morning was slow because of the foot traffic in the office. Nice CSR's though.
Junior SWhen booking months in advance, it would be great to have a confirmation that the equipment is guaranteed to be there instead of 2 days before. I understand why you operate this way, but caused some worry leading up to move day if I was going to have the equipment that I booked.
Roger KWent smooth and perfect. Staff was helpful, friendly and expert at satisfying the customer. See ya'll on the next move! :)
RUDOLPH BNothing, the team was friendly helpful and saw to my every need.
Dawson KService was absolutely wonderful, what to do to improve? Lower already low price???
VICTOR GIt was extremely difficult to locate a parking space. Lot was very crowed with UHAUL vehicles scattered over several lots.
Tony BDrop off went smoothly.
Ryan SIt went very well.
PHILLIP C