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John H
Customer Reviews for Johns Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Keith MIt was dirty , grass was tall and driveway was atrocious and it felt unsafe and equipment to lockbox and your terrible u haul app it’s SHIT! Never recommend u haul app check in it was terrible and extremely stressful and made us late!
Terri JVery easy process! Reasonably priced as well! Great experience! :)
Amber FThe location was closed in the middle of the afternoon. There was no signage as to where to drop the trailer. We did the best we could but I would have liked to have a person to accept the trailer.
David BAlways use John’s. Will need him again later this week to be move daughter. Thank you!
Calvin RThe location is not the best, parking could use some work.
William GJohn was very nice and helpful, I will recommend him to my family and friends.. He was A+ ..
Marvin DEasy and quick, no improvements I can think of, thank you.
David CNo one was on site when we dropped off the trailer around 1:30 in the afternoon. I tried calling the number provided several times, but it was never answered and there was no option to leave a voicemail. This place looked more like an abandoned junk yard than a U-Haul rental facility.
Becky RThis place is a dump , weed , grass everywhere and nothing organize , I thought I was in a junkyard. The employer is moody and really have an attitude problem. he refused to give me a receipt at the moment and told me that it will come later in my email. I had to request it more than once for him to do it before I left the place. I arrived a day earlier than my rental period but couldn't drop it off because they stated business hours as 8am-3pm but when I arrived at 2:35p the place was closed , I had to come the next day , early this time. Nasty staff I have to say.
hy nThe office was closed before 5 pm. The property is unkept.
JULIANA SNot a think the John guy is awesome!!! Hella cool old school dude...by the way man if you read this...I was back at 3:14 sorry I missed ya
John HHe came to the truck to greet me and was friendly.
LaTricia LNot very friendly
Rachel CWe've used this location several times and will definitely use them again should we need to rent a U-Haul
Scott YThis is for corporate. I was instructed to upload my license using my phone. It used all my data and cost me an extra $15 with my phone carrier. I don't appreciate that being a requirement.
Claire AVery unfriendly and unprofessional.never said hi and complained that my reservation was at 445.i hooked up the trailier myself he never checked the lights. On returning the trailier I had to unhook it myself he walked up not a word was said. Until he was walking away. Thinking I would need to do some paperwork He just yelled your done.
Scott WThe location was closed by the time we did the drop-off, but it was clear how to check in and drop off the truck key. Also we liked the constant contact via texting about changes In pickup and drop off locations too
Steven PI ordered a 17’ truck and was given a 15’ truck without any notice
Sarah JExcellent service. Easy pickup and drop-off. Would recommend and be using again.
David WMy location of choice. Multiple rentals from this location and more to come!
John LYou need do what you tell people
JOSEPH EIt would be nice to have the ability to pay for my rental online when I'm picking up and dropping off at the same location.
Kathleen CGreat place to rent
Gary HHelpful and friendly!
Richard GTrailer completely full of trash, rocks, and leaves when picked up. Had to clean trailer out self before use.
keith oE Check in was difficult. Took us nearly 2 hours! Had troubles adding a driver. Business was not open when they said they would be so we didn't have assistance. Didn't receive a call from U-Haul to verify our account. We had to call U-Haul several times. Disappointed and will not go back.
Ryan AToo many things to list...
Jeremy RGentleman at this location was very helpful and courteous!
Jessica Bn/a
Stephen PStraight your yard out and clean it up. Better entrance. Looks like a salvage yard not a uhaul rental. Use flat spots to check fluids. Speed limit sighs. Truck came right past me. Didn't even see me. About hit me.
aric cGreat service! Truly helpful and friendly. Thanks!
Christopher HJohn lied and said all trailers were rented and up sold me to a 6x12 for a total of $40, when all I needed to move was one window. I should be due a refund but for sure, I will never rent from this facility ever again.
Randall LHad to check in twice. Contacted it at least tried twice for the uhaul chat. No go. Will definitely look elsewhere for next rental. Nicknamed Usuck for a reason.
Rebecca NGuy is not a good representative. He works in the service industry without any customer service skill. Insults customers. Wouldn't bother me, but according to Google reviews he does it fairly often
joseph bAt the end, I was charged another $60-$70 bc I didn’t fold four blankets in the back.. I was also short an approx 1/5 tank of gas. The gas I get, but the blankets??? Are you serious?
Dustin SJohn was horrible. He did nothing but cuss and talk bad about U-Haul and how they are a horrible company. The car hauler I rented had a bad jack on it so I had to use my own floor jack to get it on and off the hitch. John did not want to help me with this and he even said I don't know how you will get this off and I don't care. I would never use him again or recommend him to anyone.
NICHOLAS S