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Mark R
Customer Reviews for Keepers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always enjoy the friendliness of the staff at keepers
Sean HThe only negative is that what UHAUL claims is a 6x12 open trailer with ramp actually is not. In order to drive an ATV or Mower onto the Trailer is cannot be wider then 59 inches (Less then 5 ft).
Andrew YExcellent staff!
Tommie HNothing
Dung VEveryone was beyond kind and professional. I would absolutely recommend renting from this location.
Aaron PThey were very helpful and knowledgeable about the van size I needed.
Teresa SNo issues with the location or personnel at all. The return process was a bit of a hassle. I attempted to return my rental on the website and the site kept crashing and sending me to start over. Then when I tried to download the app it was saying I didn’t have a rental.
Tyler EConvenient location with good parking and experienced customer service.
lee jHave a computer system
Dung VI had a very pleasant experience with this location and the staff was great and very friendly. Thank You!
Billy BThe vehicle was below 2/9ths gas, and I was instructed to make sure I bring the vehicle back at 3/9ths. Essentially mathematically, I had to replace the gas I used, and then some. Not OK with this method.
Marcus BMaybe check to make sure the vehicles gas lines aren’t cut. I’m also in the process suing.
Nicholas BNice folks. Glad I went there. There was a truck on a uhaul lot closer to me but he is never open and never returned my calls. Worked out ok though because the ladies at Keepers took great care of me.
Monty JCustomer service and overall experience was horrible
Phillip SEverything worked as expected. Only comment might be that the office itself is a little cluttered. But, friendly staff, equipment ready for use, and the transaction was handled flawlessly.
Dennis BService was excellent and efficient
Michael RNothing
Rick WNothing I can think of.
Rick WI have used them several times and they are always very friendly and helpful. Highly recommend
William MThey did everything they could to make sure I had a pleasant experience. Above and beyond what was necessary.
Montana BAgain overall excellent experience. No problems notes.
John MThis is the location we typically do business with and they are wonderful, fully stocked, and take great care to make sure the trucks are in good working condition.
Robin CWas charged two days for a one day rental. Drove only twenty miles and filled it with $20 in gas and they charged me over $50 in refueling charges. Took pictures of gas gauge before driving off and dropping off, the gas gauge on the reciept was misrepresented from my pictures as well as initial contract filled out by uhaul owner. Shady and bad buisness in every way. Will do everything I can to make sure everyone knows about their bad buisness practices.
Nick GHave trucks clean and inspected with no check engine light on.
Kevin WNothing! I received excellent service! I will recommend this location to my friends!
Michael SI don’t know if a thing. The people were very nice. The truck clean.
VICKI NVery pleasant folks. Fast n easy
Byron GWe ordered blankets that were not available when I arrived. If the blankets were not going to be available I should have been notified ahead of time so that I could have secured the blankets from somewhere else.
ANTHONY KThey are very concerned about the handling of my much needed rental.
CAROL CIt was closed but I have been there before
Byron GComputer system is sketchy and was aggravating.
winston WFriendly service at the pick up location!
Wolf SAlways Excellent service, they are super nice and very helpful!
RODNEY EVery personable couple. Went beyond to help with the equipment and loading up advice.
Peter MThe trailer tire pressures varied from 20-70 psi when 65 psi was required. Proper tire inflation is critical when carrying a load.
dan bThe trailer tire pressures varied from 15-75 psi when 65 psi was required. Proper tire inflation is critical especially when towing a load.
dan bThe Great Crew at 304 Sam Noble, in Ardmore,OK was excellent!!! Do to shortage of 26’ trucks in my area? IMHO They out of their way to find a truck! ( They sent a Employee to another Dealership, at the last minute to bring me a truck!! I highly recommend this Dealer!
Kenneth BVery professional, accommodating and helpfull. Will use them again. Highly recommended.
JOHN CSuper friendly & helpful!
Kristy CDropped off after hours
kaleb fI cannot think of anything to better improve. Staff was friendly, loaded dolly in 20’ truck and started it up, it was cold out in the morning which was great, got into cab and was warm. Thanks U-haul..
Anthony Fthe motorcycle trailer was fantastic the only thing I would recommend to improve this is to make a slightly smaller trailer that one could rent same design etc just smaller and less weight for dirt bikes and smaller bikes that would be easier to tow with small cars, but you all have the design down FANTASTIC! of course keep this trailer for the bigger harleys etc
Rick PVery helpful and had what I needed.
Wendell KThere is no improvement needed.
annette lgood people to do business with
Ron N