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Bethany M.
Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shop smelled good
Samantha W.The representative that helped me was kind and helpful.
Alejandro L.Great people!! Really nice and helpful
Mark S.Customer service rep was kind, efficient, and professional. He had 3 clients when I pulled up and was able to quickly get everyone taken care of. Excellent service.
Wesley R.Just explain at the beginning that there will be 2 charges at the end and that one will come back off
Bonnie R.Staff was very helpful, courteous and professional. Picking up was quick and painless.
Chris P.This location was excellent. The lady at the counter was the best helping me load my car onto a trailer
Nathan G.Lisa was very friendly and helpful and our U-Haul rental went very smoothly. Great customer service and easy rental process. Will definitely recommend this location to others as well as use it again myself for future needs.
Melissa D.The U-Haul rep was amazing, friendly & professional. This man deserves a raise.
Wesley R.I have used and will use this facility often. I am unable to get the app to work on my phone while at this location. The app is unable to locate my position and the facility does not have a location scan code. It would be helpful to have the scan code as well as a note that the app may not work well. The website works perfectly when I am at this location. Have you considered or do have a frequent renter program? Have you considered a program with a monthly fee plus a per use charge? I use your pickups and vans when I need to run a lot of errands and bring home a load of goods. I would definitely be interested in a car share program with Uhaul for use of the smaller vehicles. See you again soon.
THOMAS K.There was a gentleman who came out to help guide me in backing the trailer into the correct spot. He also went over any possible issues I had during my trip to write up in a report. He did find an issue with the trailer lights as it looks like the cable had been worn thin in some spots. Very great customer assistance.
Bradley W.Budget modified my reservation the night before and did not notify me in any way. When I showed up to budget they had a van for me that was not going to work. Made a last minute reservation with U-Haul down the street. They were super professional and price was even more affordable. Easy check in/out process.
RODRIGO M.I kept calling and leaving voicemails to extent my rental and I couldn't get ahold of anyone. Not one call back.
Ebony A.really good service from the young lady at the counter, proficient and polite
John S.The guy working made it a smooth and easy experience
Ariana O.Staff was very friendly and a pleasure to deal with.
David B.The first truck did not seem road worth for my 12 hour drive, I brought it back because it felt like it was slipping gears and the check engine light was on. They didn't hesitate to give me a different truck. I appreciate that
andria R.Nothing! I enjoyed everyone's customer service. When your new and have been unloading all day, is nice to break the day with an interesting conversation from the local uhaul reps.
Elicha R.We had a great experience with Hunter! You should give him a raise! We'll come back for all our moving needs. Thanks
Lisa L.Honestly, this is by far the best experience I've had with U-Haul! Not that I've had necessarily bad experiences, but this was a notch above. Easy reservation, flexible, I felt appreciated and valued as a customer, and the customer service was really good for both pick up and drop off!
William G.Very nice people
Jane M.Have the truck warmed up and ready at the pickup time. If I complete documentation online do not spend 10 minutes asking the same questions over again. Most importantly, have fuel tanks at FULL. All vehicles should be given out full and returned full. Picking up a truck that is low on fuel, trusting a fuel gauge, and then immediately having to go get gas is rediculous.
Ryan S.Everything you guys do here is amazing. Best location I've been to so far would be coming back whenever I need another U-Haul rental.
Jesus M.Nothing. Everything was great!!!
Tony H.The young lady that checked me in was very helpful and kind.
Kenneth D.Everything was great and had no problems or issues
Curtis F.Hunter was more than helpful. He provides great service!
THOMAS C.Upon booking a certain site At Kings on Mulberry - Somehow your system and or a person switched my pick up to another location. I did not know this. Upon arriving at the location that I CHOSE my reservation for, it had been transferred 10 miles away to another location. As a consumer i chose this specific location for various reasons. Don't change reservations unless you get actual verbal confirmation. It was a hassle and a waste of my time to cancel the reservation at one spot i did not chose then start another one. I booked 5 days in advance just to avoid all this. Yes this pissed my off.
ROBERT S.It would be nice if they opened earlier than 9 am
Shawn O.This is a wonderful location. They work to meet the needs of the customer.
Clark K.They were very helpful
Ryan K.Exceptionally friendly and helpful
Tom B.Competent and friendly staff.
Andy D.Employee was awesome!! Thank you
Michelle N.The manager was very helpful and easy to work with and it all went smoothly, so am very satisfied.
Keith P.Excellent location very clear and easy instructions
Sophia R.Making sure that on evening returns. If they have all the trucks pull forward so that you can back a trailer into one of the trailer spots. Unfortunately, it was very difficult to leave the equipment but we managed to get it in the right place. Still an excellent value and great customer service.
JASON M.Second time in a month using the trailer. Easy to rent, get to, and we'll maintained.
Daniel B.I thought I'd reserved the larger trailer. All they had left for me was a small one - 5 X 8. Very kind hel, very organized and clean. Thank you.
kimberlee I.I have rented from u haul before and never had to buy a 7 prong to a flat type adapter. Other locations had them to loan. I had to buy it on the spot for $16.00! I will not go back to this location!!
alex C.The trailer fenders were a bit damaged and the door needed a slight lift to close, otherwise the trailer worked.
Anthony C.Had a reservation for 12 was told to use the app to pick up my truck. Could not get it to work after 2 hrs and several phone calls to u hual. They changed my reservation for 2 hrs later and sent me to a location where an actual person was working and they were super awesome! Even called me to let me know I left a ring in the truck!
Angela F.The agent Hunter was knowledgeable and helpful.
bill R.The vehicle was great, just needs cleaned before it's rented. Interior smelled and the exterior had not been washed.
tj L.Renting was simple, very friendly. Return was as simple as it gets.
Daniel B.We had to park the truck in our driveway overnight and transmission fluid leaked all over our driveway. We checked the oil and it was low, too. The truck worked fine, but now we have a mess on our driveway. We told the agent, and she was very nice. We are happy with the location and the staff. Just might need to maintain that truck a bit better...
Mac H.Both of the attendants that I worked with were very helpful and went above and beyond what was required to get me settled. It was a great experience.
Myles B.The attendant was very personable and knowledgeable.
Roger P.Agent was very friendly and helpful
Thomas G.To make sure they look at ball for trailor is correct size for saftey my ball was barley on when i got to durango and they took it off
robert B.The mobile pickup process did not function and was frustrating. The local workers were very helpful and got me on my way in no time.
David Y.Friendly and professional.
ryan P.Great people work there.
Richard W.Get your reservation system straight. Why did my 10' truck one way move cost 550 dollars, the first reservation for 220.00 to pick up the truck in cheyenne was messed up, requiring me to drive an additional 80 miles to and from Colorado to pick up a 10' truck, and then got charged 550.00 total when Im already out 120.00 in funds. Sounds like Uhaul taking advantage of a disabled veteran by playing musical trucks to up the rental costs, all this on veterans day.
michale A.none-----an excellent experience
al B.