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Geralyn S
Customer Reviews for Kirkland Way Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person was not very helpful and had me leave with an engine warning light and she told me it was ok? And she quoted me one price on the phone and another on paper! Not happy!
Bruce HThe representative who assisted us was great. She provided us great tips and made the whole process seamless. 10/10.
Amogh RVery nice people, in and out quickly, very helpful.
William DIncredible service
Jack OAgent who assisted me was very friendly, and made the rental a positive experience.
Robert PThe truck was not returned to a full tank and there was a tire pressure warning on the dash. My reservation was changed twice to two different locations. I had to call support to ensure that I wouldn’t be charged for someone else’s lack of gas in the vehicle. By far the worst moving experience I’ve had.
Sylvia JReserved at a location because I was able to pick up at 8:00 am which was why we reserved at that location. Uhaul moved my reservation to a different location that I couldn't pick up until 10:00 and when I called the rep. Was very rude. Lady at pick up location was very nice though. We were not informed at pick up and did not notice until we were well on our way that the passenger side mirror had been glued and we could not move it to properly set our mirrors which is very hazardous and could have caused an accident as it made it difficult when trying to merge on the interstate.
Andrea FExcellent customer service, very nice staff.
Hector PThe manager at UHAUL ( Jodi ) is excellent , as fare as costumer service and kindness.
Parviz KEverything, specifically customer service, was perfect.
Hossein FThe location is great, however Uhaul hasn't been great.
Rajeev RTerrible service. I will not go there ever again
Allan VEasy access. Efficient. Friendly staff.
Jennifer SReturned the extra unused material. Completely clean and unused, even in its original wraps. Instead of a refund, got charged a $75 cleaning fee! A complete waste for everyone especially the environment.
John Mvery convenient, within walking distance of my office...so, easy to pick-up Uhaul vehicle, without needing to leave other vehicle...
Mikal NThe kind woman at the desk extended my hours since I'm in my 80s and had to shovel out a cu yd of compost and then hose down the truck before closing time. I was unable to call about being stuck in traffic while trying to get there before closing time because the office's phone number gave only marketing messages from various companies w/o connecting me to the office.
Caroline RVery helpful staff.
Josh RThe vehicle I reserved was not available at the time I needed it, so I had to settle for a smaller vehicle which forced me to make an extra trip on moving day. Unfortunately I can’t recommend this location if there’s a low likelihood of getting the vehicle they reserve.
David KQuick and easy picking up and dropping off- very happy with how it went!
ELLEN KThe gas tank was completely empty when picked up even if someone stole the gas the truck I picked up should have been refilled peeps to when I picked it up. You only reimbursed me for $38.50 when 3/4 tank was $100.
Maricela CEverything with the the U-Haul went well the only reason it’s not 5 stars is because the 24/7 pickup was set up incorrectly and we had to wait almost an hour until the office opened
Fernando SThey lost the truck, blamed me when they couldn’t find it. Had the wrong return time and incorrect location delivery. Person who called was not helpful or kind.
Joseph PExcellent service.
Chin CGreat service at this location
KATHY SGreat customer service and assistance!
Tyler RGreat customer service
KATHY SEverything went great. Thanks.
TORIN RExperience was amazing! Love renting from Kirkland Way Storage!!
Dominic LTaylor prompt courteous glad with my choice of Kirkland Way storage. Thanks
Clark FEverything was great! Both Jodi and Tyler made this a great experience.
Dominic LFriendly
Robert DClean cab and storage space which was nice, but the fuel being low at pickup gave me a little more anxiety than I would’ve liked. I had exactly as much gas as I planned miles to drive so it worked out but might have been a more difficult situation had I ran into extra traffic or needed to drive further unexpectedly.
Aaron MI am very frustrated with the customer service. We ended up needing a 2nd uhaul for items and my son got the run around after reserving and confirming a uhaul cargo trail. Love my story short we were ripped off and mislead
Staci MReady on time as needed Customer Service was great! I will return as needed … Thank you
Melinda LThe equipment wasn't ready on time. A truck that I reserved for 10:00am pick-up was not ready until 10:45am.
Agastya KI asked if it was possible drop the truck off closer to my destination, and I was told yes and that was it. When I received the charges, it was $100 more expensive than what I had agreed to. I never signed anything saying I was willing to pay additional charges for this services, and I’m now having to fight with customer service to get this resolved. This feels shady to me and I just want a refund for the difference.
Evan MVan wasn’t there because I picked up after my agreed time. I had signed up for 5:00 but designated 24/7 pickup. Had to pay more for a larger truck.
Ryan EAmazing service!
Stuart MThe customer service representative was knowledgeable and effective. We appreciate her work
Mark PThe staff at this location were amazing as always.
Buck CThe staff at Kirkland Way Storage are very friendly and helpful.
Thomas AGood and easy
Paul YExcellent customer service and very helpful! Would definitely use again.
Ellen WWindshield washer fluid low and oil change light came on. Windshield very dirty. Very friendly, helpful Uhaul rep at site.
Thomas HI have never had a dissapointing rental from this location. The service is the best!
Marian LThe representative I worked with was amazing!
Buck CI have been charged unjustly for late night return fees. Please return it back
Prakash SThe team in Kirkland was super responsive and helpful. Great location!
Rich TFirst place I rented did not have vehicle when I got there. I had gone 25 miles out of my way to get a 15 ft truck.. They sent me to another place, only had 10 ft available, and when I got there, found out they had double booked the rental. Since I was first, I got the truck but felt sorry for the other renter. When I returned vehicle, followed directions on phone, and was constantly reminded if they handled checking, there would be a $25 convienence fee. I did exactly what the app promos said including putting the key in lock box #2 with the combination they gave me. I got a call next day that I had not returned the key on the overnight box - had to explain to her where they told me to put key.
Donald KEverything worked out great--customer service, equipment, and the location!
ANGELA SActually have someone working there. Or, if this location is only set up for self checkout, fix the website so you don’t end up with a bunch of angry people who were able to schedule the in-person way.
Mary CGreat container service at the location
Maria DLoved this location, very clean and friendly. This will be my go to for now on.
Rodney AThe woman behind the counter was excellent! However, the new digital system had a very hard time accepting our temporary (and legal) WA drivers licenses,--we spent a half hour trying to deal with it-- and the cargo van we picked up had not been cleaned--there was dog hair all over the seat, and the cargo area was sandy/dirty.
chinda wThe cargo area of the van was clean. The exterior was dusty but the cargo space was the important part for cleanliness.
Mark PThank you!
CASSADY CThe truck that I rented did not have a ramp and was missing a handle to step up in the left side.
Shannera WThe charges are different from the up front code
Behjat E