Customer Reviews for Knox Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Just a drop off and had no issues.

Rating:

5.0

So convenient made moving a breeze!

Rating:

5.0

Change map location to show that entrance is on a side street instead of main street. I had to loop around about a mile when I missed the original turn because the address is wrong.

Rating:

3.0

Not that I can think of.

Rating:

5.0

The drop off location is probably one of the best I’ve ever had. Professional, friendly, efficient, and overall a very pleasant experience.

Rating:

4.0

The only issue I had was taking the photos for the return as it’s quite tight, but getting back in the dark I’m sure was a factor as well. Wasn’t able to get a great photo on the drivers side, but as long as there aren’t any issues his to go!

Rating:

3.0

This is auto garage location and all junk cars / repair cars are all around. It is not a convenient place.

Rating:

3.0

Check engine light was on at pick up. Lock box lock was difficult to work . Ordered handtruck- and was billed for handtruck rental but there was NO HANDTRUCK. Still have not rec’d credit back for handtruck rental after phone call w/ U-Haul customer service and email to location. Location was not secure. We were surrounded by 3-4 men on motorcycles doing wheelies and racing in parking lot w/ copious ants of alcohol present. Frankly it was disconcerting and dangerous.

Rating:

5.0

I don't understand why there would be an extra charge to drop the trailer off at my location U-Haul location which is less than 5 minutes from my home. (Rt 1 & Rt 3, Havertown). Very inconvenient to say the least. I then tried calling & spent 15 minutes on hold with no one picking up to ask about this issue. The original location, Knox was great with, they also did not understand the extra charge..Seems like price gouging to me!

Rating:

2.0

No equipment, low tire pressure warning, passenger side door didn’t shut completely

Rating:

5.0

You can’t improve perfect, Knox provided a clean vehicle, and superb customer service from beginning to end. I even made a mistake when booking it online as it was a little farther from my apartment than I thought. Excellent experience.

Rating:

5.0

Max handled my reservation and pick up and was excellent!

Rating:

3.0

UHaul person not there when the trailer was dropped off. The personnel that was there was very nice and extremely helpful.

Rating:

1.0

Contracted for equipment was not provided. Conversations with this location before date of rental in hope of avoiding problems were ultimately unproductive. Based on this experience I will not do another rental using after hours check-in/pick-up.

Rating:

3.0

It is cramped location hard to maneuver. Staff was very nice and helpful.

Rating:

5.0

It was a very good experience. I would recommend.

Rating:

5.0

All good

Rating:

4.0

Tie down rails on this trailer were broken and fairly useless

Rating:

5.0

Optimal Customer service

Rating:

3.0

The truck was located in the back of a junk yard.

Rating:

5.0

Have it be more clear where one might park the truck.

Rating:

5.0

Great customer service and very knowledgeable abouT all U-haul products.

Rating:

5.0

Very friendly and cooperative.

Rating:

5.0

Friendly and prompt service. Highly recommend doing the online check-in.

Rating:

3.0

Do not overcharge the customer

Rating:

5.0

Would be better if they had later hours for drop off

Rating:

5.0

Nice , the guy who helped me was very kind and answered all my questions with a very good attitude

Rating:

3.0

Difficult to get to in a high-traffic area. Not enough staff to complete our transaction. Called ahead to make sure someone would be there to help hook up the trailer and when we arrived the person who was supposed to help would not be be back for 45 minutes. Someone had to call him and get instructions by phone. Transaction was not completed properly so they had to call me back later to finish up. THIS WAS NOT THE LOCATION I REQUESTED IN MY ORIGINAL RESERVATION! IT WAS MUCH FARTHER AWAY FROM MY HOME AND INCONVENIENT AND DIFFICULT TO GET TO.

Rating:

5.0

Owner is very polite & efficient. Stopped what he was working on (it's a repair shop), hooked up my trailer, and we tested the lights. Showed me how to tighten the ball if needed during the trip to Florida. I was on my way in 20 minutes. Nice job.

Rating:

5.0

Everyone super helpful and nice that I encountered especially Max!

Rating:

5.0

I was not happy that I had to make an hour round trip to pick up a 4x8 trailer when there are maybe 5 places only 5 minutes from me including a large u-haul center. There are many more that are closer than 30 minutes away but apparently none had a trailer available.

Rating:

5.0

Great service.

Rating:

5.0

Everything was fine

Rating:

3.0

Cramped and really trashy office/lot. Looked sketchy to be honest.

Rating:

1.0

They said they weren’t able to put glen mills in the system for drop off and made me bring it to this location in (kop) (35 min. drive each way)to drop off

Rating:

3.0

I didn’t drop it off a tow truck had to come get it

Rating:

3.0

The return part web site had issues. Had to do it several times before it went thru

Rating:

3.0

The pick up and return by phone options need better instruction

Rating:

5.0

Greatcustomer sevice very thorough!

Rating:

1.0

The pick up process through my phone took 45 minutes and wasted time that I paid for with the uhaul. The reason for the delay was because the lock the key was in was so rusted I couldn’t figure out how to open it. Then once I got into the truck, the tire pressure light was on.

Rating:

1.0

The truck hasn't been inspected since JUNE! The front right tire didn't have a pressure reading so we didn't want to drive it off the lot and tried calling customer service and roadside assistance. We were waiting for 45 min and then a customer service assistant said if "it didn't look flat" we could go. Horrible service.

Rating:

4.0

The sensor for the tire air pressure was broken. I was reassured the tire pressure was checked prior to my rental but recommend the sensor be repaired.

Rating:

3.0

It was not explained to me when I made my reservation that the pick-up location would depend on truck availability. I designated a pick up location close to my home and that was changed to a location 45 minutes away. I was never notified of this location change.

Rating:

5.0

Update the google maps directions, theres a side road you need to take that wont show up there. Unrelated to this location, the original pick up location was terrible.

Rating:

3.0

The place is very hard to find. And the guy that lives next door is strange.

Rating:

1.0

I was over charged for furniture pads and a dolly that were not in the truck at pick up. Tried to call but every time there is Over and hour wait to speak with some one. This sucks!!!

Rating:

3.0

The location is not the most accessible from one direction and the lot is in behind another building. It is fine, just not as good and easy to get to as other Uhaul locations that I have used.

Rating:

5.0

It is a little difficult to find this location.

Rating:

5.0

Thanks Max.

Rating:

2.0

Several things...the truck was dropped off at the wrong location, 40 minutes in the other direction than where I needed to go. When I got there, the gent said the previous renter never dropped off the truck. The only truck he had was a 10’ with no ramp (I rented a 15’ with a ramp). After striking out with another Uhaul location, I took the 10’ unit. Poor experience with Uhaul, go to Penske.

Rating:

4.0

The app was a little confusing when trying to check in. There should be a note to click Next once you verify that you located your truck. I thought if I clicked Next then I would be done and not able to find the key that was located in the lock box. This led to me calling customer service for help however if I was told to click Next I would have saved time and knew the approval process and key retrieval process was detailed on the next screens.