Despite the people at this location not being able to help me with my issue, they tried everything that they could to help me out and I am very appreciative of it.
Nakwan Taylor
Customer Reviews for Walton Way Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Christian and Titus were awesome to work with.
DARREN PEARSONMake the check in app optional and work quicker.
Milford VaughtThe 6-hour window that you give, I don't feel is adequate. I believe that it should be if you rent it at a certain time of the day then it should be able to be brought back the next day by that same time, just my opinion. The trucks should be at least half full of gas when received.
DIANA MALLORYFacility, service n staff was excellent!! Will recommend others to ur business!!
sakchai parkHave more dolleys available for rent
Marcus AlvaradoThe first location made my reservation late and I wasn't able to get in my storage because they was closed because of the uhaul rental and nothing has been said about my 50 late reservation fee
Valerie PollardAir conditioner did not work in truck and at first it would not go in reverse, had to do it a few times think transmission is slipping
Anne BarrowMy only complaint was the A/C wasn’t blowing cold in the truck and I didn’t have time to do anything but suffer through it. Otherwise, service was amazing and the location was convenient. You will be my first choice for future rentals.
Sherra BellThe two gentlemen that checked me in were nice and patient (I was 30 minutes late because of going to a different, wrong location to pick up truck). I reserved a 15' truck, and it was DIRTY inside the cab. I didnt mind that so much, but my dad and brother in law helping me were disappointed. I ordered pads, a furniture dolly, and an appliance dolly but the store didn't have any of those items, so they removed it from my rental. (I had some tools of my own, that I could use, it would just cost me 30 more minutes on my trip to get them from my storage. What irritated me the most was that I was charged $8.08 for fuel, when I know that I had just fueled that truck at the gas station around the corner to the level of fuel that I had received the truck (which was not exactly what was shown on my rental agreement, but I was in a rush to get to and from my destination). Next time I rent from UHaul, I will definitely make sure the attendant corrects the gas level on the receipt and that I take a picture of it. But in all my years of renting trucks from UHaul, I've never been charged for fuel because I fill the trucks back to where I had gotten it. (I saw a Budget Rental truck on the highway on my trip, and had thought to myself how loyal I must be to UHaul as I've not ever rented from anyone else. That little $8.08 nuisance fuel charge made me question that thought.)
James ONeal