People renting out the UHauls need more knowledge. It took a good 30 minutes to get it.
Melody E
Customer Reviews for Piggly Wiggly Washington Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be nice to have more moving trucks and dollies accessible. I' asked for a unit i could drive to. I got the total opposite of that. Im pregnant a rolling cart would have helped out alot.
misty rWhen I arrived the rental was not ready nor was it cleaned. Had to wait while the rental was cleaned and prepared. Total time to get the rental processed and get me out of there was an hour. The clerk was extremely rude and was not friendly at all. The manager did grant me a discounted rate for my inconvenience but overall it was a very unpleasant experience.
Michael TI was trying to pick up on a Sunday and it took more than 45 minutes to navigate through your website to your app and complete all the confirmation information. It was not clear I had to have the U-Haul app on my phone to make this work. Once we figured that out, some of the requirements in the app we're confusing, such as how the confirmations are handled.
James MThe lock I purchased form U-Haul broke making me do more work then I originally wanted to. I didn’t have the dolly I requested so I had to go get another one
Rose LNot much it was very convenient and fast .
tim vLocation is good.... Online/app check in sucks
ANDREW JThe bar code for the location scan is a distance from the vehicle. Would be nice to have a bar code closer to the truck location.
SUSAN SWe received a message the next morning saying that our truck had not been returned, which gave us a small panic attack. We had done everything we were supposed to do for the return. When we called back, they told us that was just because our UHaul store opened later so it hadn't been checked in. This is a procedure that can definitely be cleaned up on the store's end.
Andrew BSelf pick up sucks and is not easy to do. The wifi signal in this area sucks compounding the difficulty. Calling took 3 separate calls just to return the the truck. Inside the store no one was any help and just shooed me away. Not a good experience at all.
John MThe app is glitchy and it’s very frustrating when you’re trying to check in and it doesn’t work. I rented a U-Haul two weeks ago. Had the same issues. Especially when trying to add another driver and the screen pops up where you put their phone number in. They have just turned completely black Yesterday when I rented my U-Haul I had to try six times on the app and finally it worked in, allowing me to advance to the screen where I can get the code to get the key.
Christopher CWas very helpful in the moving process and would definitely use again in the future. Felt like picking the U-Haul up was a bit disorganized took almost 20 minutes which felt longer than necessary to actually get the U-Haul and leave.
Lauren RI ordered a furniture dolly and it was not in the U-Haul. Then I called and have them remove it from my order, and when I checked out at the end, I still got charged for it.
Christopher Cthe checking process is bit long, it took about 7 minutes, not sure where went wrong or is normal...
Chen-Fu LThe check-in process took longer than I thought through the online check-in. I would have rather just dealt with a person at a counter because it was time consuming. The returning of the vehicle was equally as time consuming.
Neil SEverything is fine
Erick TI paid for a dozen padded blankets that we did not receive. I would like to have the $10 refunded please
Frank PNothing
judith gGive a free service
tiffany jHave real time inventory counts so your order for a truck and items are at the same location. Also, rental items should be with the truck. Mine were not. And no idea where they were. Made my moving day extra stressful.
Aja CProvide the requested equipment. Or, send credit for absent equipment that customer was charged for. I was told on Saturday that I would hear back from a customer service rep next business day. It is now Tuesday, when is Uhauls next business day?
Jeffrey WAfter the last two nightmares renting from a different location (that didn't have the rideshare 24/7 fully set up) this time was fantastic.
ARI QVery good experience. Making sure windshield is clean for your driving customer should be a priority.
Gary WMake the truck drop off location and key drop box more obvious
Joshua BThe app need to be better
Kevin BPoor service and high price Will not recommend
JOBY G