Lucias Fine Furniture was great, great customer service and care! U-Haul however had system issues the day I went to pick up the rental and was very rude when providing help to get me dispatched. 2 hours it took to get me settled.
Regina C
Customer Reviews for Lucias Fine Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people was really nice and very helpful. I would definitely use them again.
Lewanda WVery helpful
David RAlthough he was nice- I did not get the sense that he knew what he was doing.
Penny FPerson that helped was excellent!
Terri KThey did not return the rest of the deposit that wasn’t used. We did not go over our mileage and was charged 45$ when it’s supposed to be 1.29 per mile the lady in the office is rude and kept cutting me off she doesn’t understand English very well
chanel hStaff were very friendly and the return went smoothly.
Jeff WSee above negative comments.
Heinz AYour customer service is excellent. No improvement needed.
Yvette CI showed up at 7 AM for two days in a row for my truck, 26 foot, pick up and the store was closed. Although it said open & hours of 10 to 6 pm, I was there untilive minutes before 12 pm, noon, and the store was still closed without lights. I needed Uhaul Help online. I called three times. They wanted the store to help check in the truck. A man at Uhaul online changed my time. My movers didn’t show until 11:45 and Marijuana smelled horribly & car. They wouldn’t be available to start the job until 12 PM to load the truck and I almost canceled but no one from Moving Help was answering the phone so I decided to go ahead with this job & not cancel my move a 2nd day in a row, this move would not begin until 12pm. They loaded 6 hours until 6 PM and then two hours to unload 8pm -10 pm with a yelling psycho girlfriend Anastasia. I had paid for 8 hours of moving help from FIT TO MOVE. The business owner JEFF brought a guy plus his psycho belligerent girlfriend & they would not leave my home unless I paid them an additional $130 for 2 -1/2 hours, $325.00 plus the job code for 8 hours.
Carmen HAgain very helpful and friendly to my situation.
Jeff BGreat pickup location and great attendance from Lucia
Diogo TNo changes keep up the good work ,friendly staff, I showed up at closing time the staff was awesome.
Robert MNothing
Carol CPlace was closed when i dropped off the truck.
Joseph DEasy drop off. The nice lady who helped me was waiting outside as I pulled up. Super fast drop off. Smooth transaction. Very professional service.
Corey ANo issue with this location - except for its location. I reserved this truck AND a trailer for pickup near my house - 55-miles from this location! The trailer was not available here, so I had to drive over 70-miles to get that and then another 25 miles back to my house. Was planning to start loading at 1000 - finally got to start at 1400. Total failure of the reservation process.
Christopher OGood place to rent from
Daron BCool place, awesome people.
Jonathan LThe staff at Lucia's Fine Furniture did a fantastic job. Everyone was very friendly. I will definitely go back again.
dan tThis does not reflect on Lucias but on the overall Uhaul experience. I was told there was a trailer at Harrington, DE. Uhaul called back and informed me a trailer was only available in Fruitland, MD but that I could return it in Harrington. I was not able to return it in Harrington but had to make another trip to Fruitland. Plus, I returned a day early and no bill adjustment was made. It will be the LAST time I will rent from Uhaul.
ROGER FDid not like the mileage and how much it cost it was too much money paid $20 for the U-Haul and the extra dollars for gas for miles
SHIRMIRA GJust a drop off location. Not much to do. Staff was friendly and courteous
Robert ZHands down best customer service I have had in uhaul or any other moving companies.
Jeremy NGreat service!
Victor GLucia, Victor and Scott are amazing!
wayne kGreat drop off experience. Was in and out in 10 minutes.
Leon PThe lady in charge seemed not to care that I had not been informed of a change in the pickup site. I had to drive many, many miles away to pick up the trailer. She was nice on the phone but..........
victor cThe pick up location does not open until 10 and we wanted the truck at 8:30, so at the time we made the online reservation we were notified that we could use our phone to pick up the truck. We were checked in and had paid for the rental on line two days before the pick up. On the morning of the pick up we accessed U Haul web site repeatedly and were repeatedly notified that we had to wait until the store opened. We called U Haul Customer service and we were on hold for twenty minutes. When someone answered the phone we explained the problem and were told we would be connected with the 24/7 folks. We were put on hold again and after several minutes we gave up. We went to the pick up location at 10 and explained the problem. He went on line but said his internet connection was slow. After about five minutes he said we owed the rental charge. We told him we had already paid (in fact our credit card had already been debited). Eventually he called the store owner on the phone and she and he completed the on line process for tuck pick up, We finally got the truck at 10:30, two hours after we were supposed to get the truck. This is the second time we have had major problems with U Haul truck pick up, albeit the prior problem was a different location. We won't use U Haul again.
ROBERT MLucia is great to work with
Jackie FNot a thing it was easy and Lucia provided excellent service
Justin GThe owner of the business was extremely helpful. Will use them again if I ever need a uhaul again.
Angel TVery pleasant experience and highly recommend.
Earl JVery. Nice lady. Overall experience was horrible
Robert BBeing that I’m mechanically inclined all was a breeze to load a non running vehicle using hoist and chain hoists. Online videos for non mechanically inclined men or women would make getting a vehicle on the trailer Easer
edward cExcellent customer service, very helpful and personable. Thank you for your service!!!!!!
TRACY BVery nice and smooth experience !
ROBERT CNo one was available to check in the trailer. I parked it and left it in a space near the other units.
Robert MI have rented from this location now for the third time. Very,very friendly people to deal with.
Robert LThe lady was amazing that helped us....there were some problems with the internet service being slow which made things take longer then usual, however, she was an amazing hostess while we were waiting.
Angela RNothing
William PFix your app and web site. I did an express check in, and the site didn't work right. with your app, I tried to change the time that I was supposed to pick up my trailer, and was unable. It just seems impossible to use. It doesn't work half the time and it's also not intuitive. You guys need to use it yourselves and then fix the problems before you torture us with it.
Eduardo NThank you!
Jordan GVery professional, knowledgeable and caring staff.
jackie cGreat experience!
Jean MNo improve needed. Always a great experience with this location.
Arthur Valways a good experience with this location
Ralph PEverything was perfect.. No improvement needed..
Jeffrey P