The women was great I was very impressed
Dina J
Customer Reviews for Lytle Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Support the manager, who goes out of her way to deliver excellent customer service! She is a joy to work with.
Wayne VI want to thank Lytle mini storage. It was quick and easy to rent the truck! The U-Haul representative is outgoing and nice! I will seem then again! Happy new year to all!
Jeronimo CThe Location I went to, she was awesome and very helpful (Lytle Texas)
Michael ALady in the front office was very nice and helpful.
Jose LCatherine helped us to check in with a professional hospitality, and very nice person to talk with. We would rent U-Haul from her any day! Thankyou Catherine, for all you did for us!!
Ray BNothing. The manager of this location has always maintained a professional and courteous attitude. Customer service is top notch and always satisfactory. Definitely will recommend this location to everyone.
Wayne VGreat Customer Service!! Will definitely recommend and come back to this location.
Juan LAlways a great experience at Lytle Mini storage. Catherine is knowledgeable, professional and friendly.
Wayne VGreat experience. Catherine was very helpful and knowledgeable.
Wayne VCatherine was awesome to work with. She took care of everything and got us the truck we needed when we needed it. Would definitely use again.
Mark BEasy drop off, they checked the truck immediately and I was on my way in less than 10 minutes…
alfredo lCatherine understands Customer Service. She goes above and beyond to help customers get the equipment they need.
Wayne VEverything was perfect. Catherine should be president of UHaul. She understands Customer Service.
Wayne VOur representative was so helpful and very professional
Joe CCustomer Service was great. Thank you Catherine for all your help.
James CCatherine at Lytle Mini Storage was very helpful and good customer service. But Moving Magic thru Moving Helpers was a nightmare, Moving Magic were to meet me at the Public Storage in San Antonio at 11:00am, I p/u my 26ft U-Haul truck and drove to the storage unit just in time to get a text from Moving Magic that they would not be there before 2:30 pm if by than. I returned my rental truck and drove back to Lubbock Tx. The trip cost me $600. And was unable to get my load to Lubbock. I would never use Moving Magic to help load anything for me again, poor,poor,poor, service. And you pay them up front. They should change there name to Moving Nightmare. Don't use them, They will screw you.
craig rBest customer service
ESME CI live around farmland so difficult to connect and once connected stopped halfway. I called uhaul and Mr. Jeffrey Haines helped me finish my return of vehicle.
Aracely RBest service ever at any U-Haul dealership. Catherine was helpful, knowledgeable and business like. Good experience all throughout the rental.
Wayne VKeep up the good work and they explain everything I wanted to know and they chose the right truck for me to move out and again keep up the good work yes !!!
richard vReceptionist was very nice and helpful. I appreciate the good customer service at this location. Location was also safe and secure.
Laura CThe truck boxes inside was dirty
BABA BAmazing customer service!! I will always go through the Lytle Location!
Vicki LThis review isn’t fair. The piss poor service provided by uhaul was incredibly frustrating. Still being charged $100 after being on the phone for at least an hour and a half on the phone only to not get the truck that night is completely unacceptable. I will not be utilizing this service again any time soon. The only good thing about this experience was Catherine. I feel I am entitled to a full refund based on the quality and inconvenience of the services.
Kristin KKeep up the good work
Gemini JMy experience was the worst ever for renting a truck. To qualify I spent 33 years in the military and over 20 moves. The Issues was not the Location but U-Haul It self. Took over 1.5 hours to get truck. Your app is horrendous. The person on the phone with me for that hour and a half agreed so you need to get this fixed. Drop off app didn't work either and took U-Haul 2 hours for my call back...this is unacceptable. Bottom Line if I cant get a rep on the phone in a few minutes and your app gets fixed . I will never use you again. The Only reason I am even giving you feedback is because the Lady at the Lytle went out of her way and she had to call U-Haul to get my issues fixed.
Doug SI had initially been planning to pick up truck early in the a.m. using your app but uhaul called me and asked me if 9:30 am was okay because they wanted me to wait till the business was open, i said sure. I showed up at 9:30 and the lady at the counter told me my keys were in the lock box outside and to use the app to get them. I downloaded the app and had to sign up before i could proceed. Then the app connected me with an agent through text who said they would work on getting me approved. I told them they should have done this days ago when i reserved truck, they told me they can't do that. So i waited for them to finish so i could get code. When it came time to return the truck i asked the lady behind the counter if she wanted me to put the keys back in the lock box or give them to her. She looked annoyed and said she would handle it when she had time so i gave her the keys and left. I won't rent from uhaul again. Thanks, Josh Mills
Josh MMake sure the traffic system is always available for the dealers.
Wayne VCleaning charges and gas charges were false. A great way for location to make some money. First and last time I use uhaul
ERIK Rthe front wheel on the drivers side was on the verge of having a blow out. the tire was dangerously worn on the inside of the wheel. the truck as a whole was dirty, i found a corn dog under the seat and it smelled of cigarettes. THIS IS A REVIEW ON THE TRUCK NOT THE LOCATION
RUDY MGreat customer service! Equipment was ready on time and in excellent condition. Could not be happier with this U-Haul location.
MARK LThe young lady was so helpful thank you
CYNTHIA GRan the vehicle it was coved in cigarette ash and stinks, burn holes in the seats the steering wheel looks like someone was eating it. the seat bottom it self was broken worst rental ever
JERROLD CWe have recommended this location to others.
Dora REmployee was very helpful and friendly! Best U-Haul location I have ever visited!
Donna WNothing service was great
JESSE SNothing everything was perfect
JOHN CThe U-Haul Neighborhood Dealer (Lytle Mini Storage) was listed on uhaul website as a 24 hour truck rental drop-off point. I dropped the truck off on Sunday as per my agreement, however; I accidentally forgot the dolly I also rented on the contract 1 1/2 hours away at the other house. I picked up the dolly early Monday morning and attempted to return it to the nearest uhaul location. They were unable to accept it because the truck had not been received as returned in the system. The Customer Service Representative (very nice) tried to contact the uhaul site where I dropped off the truck in Lytle but no one ever answered the phone. It was then we discovered that the site I dropped the truck off at was Closed on Mondays. The nice woman at the Kerrville Uhaul office instructed me to drop the $12 a day dolly rental where I dropped off the truck in Lytle and place it in the back of the truck and come Tuesday morning when the Lytle Uhaul office opens they will check in the truck and dolly sinced the Lytle office was closed on Mondays. Well; come Monday afternoon I received a call from the Lytle office (which is closed on Mondays) where I dropped off the truck saying they are going to charge me a total additional day of $40 because of the missing dolly. I firmly disagreed with the woman and explained that I tried to return it at a Kerrville Uhaul location and would have been able to if she would have only answered her phone when the Kerrville office called her. I said I refuse to pay the $40 but would gladly pay $12 for an additional day on the dolly. She then threatened to charge me $150 for the dolly and that I would still have to return the dolly. I said he'll no, for $150 I'll keep the dolly. She then stated she would call the cops and report it as stolen and give them my address. After a few (several) more words she said if I return the dolly and place it in the truck then Tuesday when they normally open she would accept everything with no additional charge, which I agreed to do and I did. She said technically she would have charged me $150 anyway even with the dolly present come Tuesday morning because the truck would have been accepted in the system a day late. My big question is why on the Uhaul website is this Lytle location listed as a 24 hour a day drop-off point if the office isn't there to do There Job On Time and just charge a late fee to the customer? Why, why, why, there is No logical answer you can provide for this question so don't even try. I read every sign twice at the Lytle drop-off office location before dropping the keys in the designated drop-off slot by the front door and none, let me repeat; none of them said anything in relation to not being a 24hr drop-off point, nor anything about being Charged Late Charges! Is this truly how Uhaul operates? Sad! U-Haul Neighborhood Dealer, Lytle Mini Storage, Lytle, Texas
Louis VFriendly!
GEORGE Rhave the trucks washed
Elizabeth MOnline drop off
Alma ZYour online service is seriously lacking. I was charged for an extra day because I was the person that had the app, but not the person that turned in the truck.
Belinda GExplain the online process more thoroughly. I was unaware that I would have to provide references before I could complete the process. So on a Sunday Morning all my references are asleep which prolonged the process two hours. Not so easy peasy.
Andrew GFriendly and service was quick.
Dora RThe people were nice and helpful, but the office was in deplorable conditions. Highly recommend professional cleaner and organizer.
Miriam HService was excellent. Keep up the good work!
Gordon HI can not wait to rent from them again. fast and friendly service.
Dora RThe lady was very nice and she was very helpful with all my questions that I had. Great service.
Nancy JWe are satisfied with the overal experience from picking up the truck to receiving the bill. thank you,
Dora RThey seemed helpful but the man helping us thought he was helping to save us money but had us paying WAY more than we needed to. He happily changed around my preferences because I asked and the total went down a lot. So make sure to ask questions.
Katie BI do not believe there is anything that you can do you be friendly. The lady that helped us out was very awesome and I really appreciated her service and hospitality whenever I need to use the U-Haul I will definitely be using you guys great job
Roger SShe was awesome and friendly and helpful ,
David RVery friendly.
Kevin SI didnt speak to anyone at this location because we were just dropping of the truck but I have rented from this location before and they are very helpful and thorough.
Matthew HCustomer service is awesome! Very friendly family environment.
Charles PThe equipment was well maintained and the owner was thorough walking around with my husband and showing him any issues already marked. The only problem we had was the blankets had burs on them which is a common south Texas problem.
Rebecca MGreat customer service, very friendly and I will recommend them to family and friends
Joe V