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Lindsey D
Customer Reviews for Maxville Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great return service
Marvin TMy original location says no available trucks but I drove pass the location had many, then the location I was told was available it was one with the catalic converter sitting on the ground, no choice but to drive 640 miles with a check engine light on with family, had reserved the trunk but went thru a terrible on line process that was not even aware of until that day, what happened to uhaul, never again, dropping off was alot better, glad it made sounding like a jet the whole trip!
William BMy order was not classified as a Share and to wait 40 minutes to be able to talk to someone who could convert it to one to get the code to the key lock box.
Thomas CThe dealer was very rude!!!!! I made a call to the corporate office and they witnessed him being rude to me while on the phone. I will never ever shop at this location again. Nor will I refer anyone.
Ladana SEnd sure the vehicle is not parked against wooden area. Tree debri was was growing underneath ramp and on ramp when extended to use.
Michael W1) truck that was supposed to be held for me was not there, was given substitute 2)Clerk on duty in the a.m. wasn't able to do transaction, had to be done by cell phone 3) clerk tried to convince me to buy additional gasoline from him upon return 4) entire process at this location was very disorganized & confusing
John SMobile check in was horrible. Spent 45 minutes talking to customer service. Store owner told me to cancel reservation and rent straight from him. Store owner was very helpful!
JEREMY KService was absolutely HORRIBLE! I picked up the uhaul Saturday morning returned it Sunday morning to the location that I was told to return it. Several days later I started getting calls telling me that I never returned the uhaul truck. After 3 days of them calling me I’m guessing they found the truck where it was suppose to be because I finally received a receipt. COMMUNICATION IS HORRIBLE! Never again will I use Uhaul
Patricia SN/A
Kelli DEducate the owners of the Maxville Food Mart. This was the most horrific experience I've ever had. I recently had surgery, lost my husband and now lost my job and had to move. I can't explain the terrible experience I had. I chose Uhaul to avoid any problems. They should give me some of my money back. It was rediculous!
KIM HI was very upset by the way my initial pick up was handled. My reservation was changed from a center where I was supposed to have been given not only the truck but dollies and moving blankets and a furniture cover. The new location not only did not have any of these provided for me, but they also had NO CLUE how to process a rental. At no time did the agent I spoke to on the phone who informed me of my location change tell me that this was a remote pick up and that I should have pre-prepared to get the truck via the online 24/7 services. It took an additional 45 min to get the truck keys than expected and an irate phone call to the service Center at the time. I was completely disappointed in the entire experience picking up the truck. More information, better communication and training for those individuals manning the remote locale needed to be done.
Megan BThe place was mainly a convenience store and gas station with one person working. There was no one to help lift and hook the 6x12 trailer to my truck or take it off when I returned it. This place is not a good representative for U-Haul, I will not be back.
Rick Bhad no idea what they're doing had me call U-Haul.. then was told to leave the key there because no body was there to handle the business.
Christopher WThis location had only one person in the store and did not to come out to check the equipment or even ensured that the equipment was properly hooked up which I later found out that it wasn't properly hooked up.
marvin rThe pick up location was not our requested location. It was nearly 20 miles north, in the opposite direction. The truck had a constant metallic noise for the entire 250 mile trip that would not go away. No idea where the noise was coming from, but it really shook my nerves towards the end of the trip. Also, the truck show some while driving. Not a very good driving experience.
Bryce AVery rude
Tami Mtell customers that they have to return uhaul equipment back to where they rented it. Be cause it will cost u double amount.
Tammy JHad to huck up huge trailer by myself. Under Florida storm rain. Took me 30 min to get it done by myself. Lady didn't want to rent trailer cause she didn't know how. Some guy whom suppose to didn't come to work. I had to pay 110$ to have trailer for 5 hours. Wow you Haul, way to rip off people.
Aziz ATrucks full of fuel, so that when you return the truck at the same fuel level when picked up, you are not charged for fuel. This however was not the original location I requested and incurred a mileage charge because I had to pick up reserved truck from this location. Originally reserved truck from 615 US Hwy 90 W Baldwin, FL 32234 this location was close to my house. Next time I will probably go with a company that has no mileage, especially when I was going one way with no return.
larry scomputer was not working
TODD WThere was some major confusion as to cost and the representative at the food mart was extremely rude and condescending. I would not choose U-Haul again.
David TNothing against the location, but the uhaul price was too high for 57 miles. $106 was way too high for a few hours.
anthony kNothing, the personnel was so friendly and it was easy to return the truck.
DEWEY MWhen changing pick up location and time should notify customer before 5pm night before. When someone picks a location for pick up its usually for a reason.
CHRISTINA SDirty inside. I cleaned it. Had to ask for help to put on trailer hitch. Then I completed the hook up. No help when trailer was returned. Glad they were open on Sunday.
HENRY HVery Slow Rental Process. Despite having a reservation I was at the location for almost 1 hour tryng to get the truck. All personnel should be trained in the rental process.
Charles WI had asked for 2 large hand carts they were not there. When I turned the truck in the person at the store was not trained well enough to turn the truck in properly so I didn't get the proper recites.
JAMES WVery friendly and accomodating. This is a private franchise convenience store. They had a car dolly, trailer and several trucks ready to rent. Would rent from them again. Thank You
Robin SActually go out with the customer to inspect the equipment & note any issues at time of pickup. Also, TAKE MORE CARE TO PROTECT THE CUSTOMER'S INFORMATION.
CHRIS A