My appointment was for a one way but they never sent set it up that way. This cost me twice as much to use the truck.
Erik B
Customer Reviews for Marathon Gas Elgin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better communication!
Michaelle AThis was a horrible experience & no one should pick up a U-Haul at this location. It is not in a safe area. Also, they take care of all their gas station customers before helping us & it took an hour to get our U-Haul. Also, they did not know how to fill out the information & we had to call U-Haul directly.
Susan L