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Shelly K
Customer Reviews for Medford Autocare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off, place was closed,
Mikel HMy original reservation was canceled. Caused my trip to start and end late. Second reservation fell through because the person running the location decided to leave early. I called and tried to get him to fofill his obligation of renting me the tow dolly. He did not return and wasn’t at all concerned about my problems. I called uhaul 888 number. The woman was helpful and located me one back in Medford. So I returned to Medford. The owner of the shop was Mark, he and his employee we’re awesome. They were able to rent me the tow dolly even though the uhaul site was seemingly not allowing it. Overall a lousy experience with uhaul. I hope to never need to rent equipment of any type from them again. I found managers at crater lake location to be less than helpful in resolving the mistakes that left me without the original trailer that I reserved. The series of problems due to uhaul dropping the ball several times caused me to be on the road for much longer than I should have been. The run-around costed me plenty of dollars in diesel. I would like very much to be remembered for my added expenses, I have seen that empathy is not uhauls strong point so I won’t hold my breath on that. I am considering doing a more formal complaint-it’s not that your two locations in Oregon don’t deserve it, it’s more that I think it will fall on deaf ears.
MARK HThanks
Boessl ARental experience was very smooth.
Roger RI can't think of any approvment needed, very very good service.
Lloyd AVery helpful staff. It was easy to extend the rental and take the extra time we needed to move things into our new home. Thank you!
Richard RAttendant was very nice. Truck looked good but the gas tank had been broken by thieves and needed repair before the truck could be used. All 4 of the large trucks available had their gas tanks damaged. Better security would help prevent this in the future.
Jess WGreat guy helped me.
Les dYou guys charged me for the biggest box truck which is stealing, then charged me for the coverage that I didn’t want and you said you were pups fix it when I returned it. Then told me I was dumb because I didn’t want the coverage AFTER IT WAS ALREADY RETURNED!!! And then told me to call Corprate for a refund. That’s stealing and it’s illegal
Sebastian WI’ve used this location twice, the only gripe I have is with the fuel return. On both times that I have rented the truck I have been socked with a fuel charge. I drove the truck 5 miles to my destination to move my 20foot trailer three spaces over. I can’t imagine the truck used two gallons of fuel to do that. I also put one gallon of my own gas in at a gas station!!! So not only do I put a gallon of my own fuel in, I am also paying a higher priced two additional gallons from UHAUL. So this truck rental becomes a $52.00 rental after paying for the insurance? Other than that, everything else was fine…please fix this issue. Thank you.
Sean SThis was not the first drop-off place. We had a big problem with this. The original drop-off place told me that we were not scheduled to leave our trailer there. At that time I didn't have the original paper with me so I couldn't tell what. We were told to go to a second location. They simple said they didn't have space for us. We asked for help to at least unload my car from the trailer. Only got help to take the straps out. It was very difficult to put my car down. I know it is private property and they are not supposed to help with that but basic decency says the opposite. Then we call 800gohual. The person on the line couldn't say which place to go. They sent us to a wrong place after telling us to stay on the first one that rejected us. This person on the phone finally got the final place to drop-off. The guy there was fine but if you're running a business let me tell you that you should not display political affiliation on your work space for everyone to see. I have nothing bad to say about the last location except that it took forever. I can say that I won't be using uhaul for my next move even if you are the cheapest of all.
juan gWonderful place. Folks in there are awesome. Highly recommend!
Jacklyn MApp check in was very frustrating. In order to do mobile check in they want you verified. However they have a picture of license and a selfie so the fact that they either have to call someone, request a passport, lease agreement etc is ridiculous
Emily MVery helpful
adam jOnce i got into the truck, the man told me "and oh yeah we know the check engine light is on". It felt like a very unsafe ride there had to be something wrong with the transmission.
Megan RVery helpful.did not ask about removing the car from the trailer ,just waited to see what would happen and he went out and removed the car and drove the truck to parking.excellent service.
Christi BVery quick/friendly service.
Ron BFast and friendly!
warren wSuper convenient and easy, fantastic customer service, will recommend highly.
Benjamin CThe rental advisor was incredible and I would definitely recommend this location to friends for the quick, clean, friendly service and the quality of the rentals
Benjamin CFriendly and knowledgeable staff. Nice environment. Highly recommended.
John BI paid for a dolly. There was no dolly. The check engine light was on and there was spilled soda all over the cab never ever ever again worst experience ever.
Suzan JThe prices were a lot lower than I anticipated. The service was professional and reliable. Everything went smooth and I even got an early jump on my task...🙂
Edward EJosh is exceptionally good at his job. Thank you immensely.
Mark FThank you George for your support of the ROC Recovery Center and your donation on the use of the truck. It was so helpful for us and the large amount of supplies we have to transport.
Douglas GNice helpful staff.
Bill JI was assigned to drop off at 2688 Crater Lake hwy but they close by the time I got there. I called the 3811 location and the gentleman who answered was very helpful and friendly he said we could drop it off at his location. He was knowledgeable, courteous and professional. I will definitely do business with this specific location again.
Patricia SJosh was great! Great customer service, the rental is ready for me when I got there, Josh went over everything with me and hooked up the trailer for me. I would definitely go back for any rental and would recommend this location!
Max RSuper friendly great customer service
Becky BFirst, we had to drive 56 miles to pick up the truck, because there wasn't one available locally. Second, the windshield was very dirty, and third, the location did not have the moving blankets I requested.
Sally SThe cab of the vehicle was very dirty. Other than that everything else was perfect. Company was very efficient and good to do business with. Will be using them again.
Mark KGreat customer service No need to improve anything
WALTER PI dropped the Uhaul off. I had filled the fuel tank to the level it was when I picked it up and still was charged $48 for fuel :-(
Larry JBy far the best experience we have ever had renting a uhaul truck. Excellent and friendly customer service, truck was clean and ready to go.
Eric WMark went above and beyond to make this the absolute best move i have ever done. I will most certainly recommend him to everyone one I know as well as use him myself. I can’t thank him enough. Thank you thank you thank you!!
Pamela LNone
Michael SThe owner was exceptionally personable. We appreciated his customer service. All around great experience.
Michael CGive a discount to the veterans of this great country.
Tim SThe truck was older and hard to drive. The truck met expectations for moving our home to Medford. The location was convenient for our move and return was easy.
Patrick TGreat service! Thanks
JAVIER SPersonable and polite. Very efficient
CINDY HGot charged an extra 260 and only realized that because of an email
EVAN JVery accommodating!!
Malcolm HThe gentleman in this office were LIFESAVERS! I ended up needing to keep the uhaul a few extra days and it took less than a minute for them to get that set up for me.
Shaina HThe guys there were great! We thought our tires were low, so they checked them all to be sure.
MICHAEL PI used a drop hitch on my truck to tow the trailer I rented from Uhaul. I told the technician I have a 6 inch lift so I attached the 5.5” drop hitch. Your technician took one look and said it was fine. Later that afternoon I bottomed out going over a cattle guard and almost crashed and died when my trailer became detached while driving.
JACKSON PGreat experience, thank you !!!
Vicki Bvery helpfull people at this location. they are the best
DOUGLAS DREALLY OLD TRAILER!!! VERY NOISY AND BUMPY RIDING BEFORE LOADING.
Joan P