The link on my order gave me directions to EAST Kings Hwy, not West. The unmanned site was a problem due to the app-- we kept having to start over. We finally called the help line and didn't let the person hang up until we had keys in hand. Why would you need to call a contact and slow down the process?? It took us nearly 45 minutes to do what should have taken 10 minutes!
Bette jane S.
Customer Reviews for Midstate Auto Rental & Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything else was fantastic
Carolyn H.Everything was flawless from check in to return. Would use again.
Jacob L.Mr. Rick was the best to work with - he definitely went above and beyond to help us.
Terry W.Very nice people to deal with. Quick and easy service.
Jeff B.Very helpful, friendly and courteous. Have used them 3 times and will rent again soon.
David C.Good people nice trucks!
Lloyd D.No issues.
Kerry N.Closed when dropped off
richard M.Excellent customer service! Very fast in/out. Would highly recommend, I hope to do business with them again.
Jeff C.This place has large drop lot with easy access
DUKE H.Service was awesome!!!
Chris L.They made it very easy and friendly to pick the trailer up pay for it and knowledgeable
darlene N.10/10 hands down the best people so friendly and helpful!
Jordan W.We had to call the main office and get help for a closer drop off location. She was extremely nice and helpful. It was after hours too and she was excellent.
JAMES F.I am not able to answer the info up above as I did not return the uhaul it was my son in law that did. But they did not give me any complaints.
tami S.They we're fast and courteous very professional
Jimmy M.I am satisfied overall. Thanks for the trailer.
Anthony S.It's all good.
James W.Pave the parking lot.
Ben W.Excellent customer service
Kelly J.Excellent service and very helpful. Five star organization for sure.
Michael H.No issues with the locations. My issue is with your website. I couldn't get it to go to the 2nd page, it kept skipping to the last page. So I don't know if the truck shows that it has been returned.
Deanna Y.I couldn't finish moving because of the rain, I called up the location and they helped me out with an extension with no problem! Thank you!
Jerry H.I didn't really get to meet the Personnel because I dropped it off on a Sunday. But the place looked nice and clean from the outside
John H.n/a
Michael L.The truck smelled like pot when I got it other then that it was fantastic
Sierra W.Very accommodating for return and helpful/ friendly.
KENNETH RAYMOND- R.The weather was cold, high winds and icy. The trailer hitch would not work and the gentleman that was there toughed out the elements and got the hitch to work, hooked it up and sent us on our way. He was a trooper. Great job!
Donnie L.After hiurs
Robert W.Explained everything very well. Professional. Great experience.
Vance F.This is a wonderful dealership and everyone was very friendly and helpful! I highly recommend this for all your UHaul needs!
Rick E.I had a great experience. Staff friendly and helpful.
Ricky D.Some bare wires on trailer lights shorting out blinking at night time
JOHN B.All Was Delightful!!!
Victoria B.Clean and sanitize the inside cab. The trucks inside bed was very dirty with grim built up. The inside windshield covered with this film? and outside of the truck's windshield was covered with bugs except for where the wiper was used. Stirring wheel mechanism has too much excess while turning the wheel.
Boyd C.Friendly and helpful - great service.
Mark P.great service thanks.
James R.He wouldn't make sure my car fit on the trailer
Brionna W.Everyone was very friendly! The process was fast & easy.
Christian W.The windshield needed a cleaning. Otherwise all went well.
Rockey S.Great store, was fast and friendly!
Vicki O.Can t think of anything- they did a great job. Knowledgeable, efficient, helpful, and easy to work with, plus very friendly.
Glenn H.Location was very helpful. Corporate is horrible. Changed reservation an expected me to drive 2 hours each way to pick up my equipment
Deborah S.Nothing
Terry B.