Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Why did I get charged an extra 23 dollars ? Nobody can tell me.

Rating:

1.0

Empty gas tank. Requested to pick up the key on the counter but this location doesn’t do it. Had to download the app, while outside under the rain, my phone died… shortly, it was a horrible experience.

Rating:

4.0

The Mobile App did not work at both pickup and dropoff and caused delay and required a call to the Toll free number, everything else was good.

Rating:

3.0

Fix the passenger control for passenger window. Don't leave undisclosed equipment in back of vehicle. Clean!

Rating:

5.0

I was not informed about a cleaning fee of $25 which was automatically applied on returning the vehicle. As such my total was higher than expected. In the future please advise renters of this fee.

Rating:

2.0

When I first arrived, I was told to check in via the app and not via the service desk. When I returned the vehicle I was unable to use the app to sign out because the mileage I drove was high. When I called uhaul, they told me I needed to "talk to the staff tomorrow when they are open". I asked if I could just talk to the staff now given that they were still open, they said yes. When I went into the office to return the vehicle they told me that I needed to use the app. I told them that I was told to approach them because the app wasn't letting me return the vehicle. It seems like the app is incomplete, the in person staff defaults to always redirecting people to the app, and the phone support is just reading from a script. Overall, it was a confusing and very frustrating sign in/out experience. Adding to the above.... I couldn't complete my check in without inspecting the vehicle, but I couldn't get the keys to inspect the inside of the vehicle until I checked in.

Rating:

3.0

I've rented from UHaul twice - and both times the App to pick up the vehicle have been a nightmare. The reservation didn't show when I logged into my App. Called for support and a text link was sent - as soon as you use it once, it disappears from the text messages. I was given another number to call for the scheduling manager, and after listening to a long promotional message, nobody was available to answer. The remote pick up using the App is a good idea, but WOW - it doesn't work well at all. And please stop trying to sell me moving supplies or a storage unit when I'm there to pick up a van. By that time in the process, I've figured that stuff out and am on a timeline for the day. Trying to pick up the vehicle using it was a disaster - the app kept crashing or dropping out. Eventually I had to get the person working at the location to do a manual pick up. Same for the return - no chance with the App.

Rating:

5.0

I am an older lady with not a lot of tech experience I had a very difficult time standing in a parking lot by myself trying to maneuver through the self check in when I did call for assistance Vivian was wonderful she helped me with my phone and opening a location service so that the app could recognize where I was and assisted Me getting through the rest of the steps I do much prefer a location where I have a live body to assist

Rating:

1.0

In the past the staff at this location was super helpful, pleasant and personable. The current staff at this location have no social skills. They blast their gangster rap music on the speakers and ignore you while looking at their phone when you ask for help. They refer you to the Uhaul app which is barely functional. Definitely won't use Uhaul again if this what has become. 0/5 stars. Dog s#$& customer service!

Rating:

2.0

Booked a van online and got a confirmation. Showed up at the location and the attendant said the truck was “double booked” and refused to give it to me since I was second to reserve. He did not elaborate further. After wasting twenty minutes of my time on the phone with U-Haul customer service and nearly missing my pickup, I found out that the other customer was a mere 6 hours late and it was 2 hours before closing. Some common sense and a bare minimum of customer service might have saved me that headache. Will not be coming back here again.

Rating:

2.0

Staff didn’t know anything about the rental or process and equipment(Dollie’s) I ordered we’re not there. Little help or assistance.

Rating:

5.0

Apply a discount automatically if previous renter is late. Thanks so much

Rating:

5.0

Great location for me. Employees were very helpful.

Rating:

3.0

Rented dolly was not present. App is glitchy for mobile pickup.

Rating:

3.0

It took about 45 minutes to finalize the rental. The staff were not helpful when my son went in to get help with the app, they just said we should have completed the process before we came in. After a frustrating 30 minutes, my daughter we in and then staff assisted her and we got the rental. I am not impressed.

Rating:

3.0

Not the original drop off. U-Haul first sent me to a location that no longer exists. The owner at the cell phone shop that is there now was quite angry about it, too. Bad drop off experience.

Rating:

3.0

The online check in and check out process is disastrous.

Rating:

1.0

I visited 2356 Gerrard street east today,The staffs there will not help and their response is “ We don’t work for Uhaul” I think is time you change location or send customers somewhere else. Poor communication, poor attitude and a great level of irresponsibility. I will not recommend anyone to that location.

Rating:

5.0

I did have a challenge picking up with the mobile app; it seemed to crash. I was able to check in with the rep at Migson. He was friendly and helpful. The mobile drop-off was seamless.

Rating:

5.0

nothing, everything was great, nice vehicle, easy to drive

Rating:

2.0

I paid for 2 trolleys and got none. Vehicle feels like it needs maintenance and tires. Generally the check-in process needs to be a bit more straightforward.

Rating:

5.0

I was pleased with my rental and the help of the associate when picking up the vehicle. Will definitely recommend and use this Uhaul location again!

Rating:

1.0

Asked for a dolly and there was none in the vehicle. I’ve called and I’ve emailed and asked not to be charged for the invisible dolly and have received no response.

Rating:

5.0

Very efficient

Rating:

2.0

I arrived to pick up my rental van at 9am. The snow hadn't been cleared off of the vehicle, or from around the parking area. The person at the counter smugly informed me I probably wouldn't be able to get it out because their "maintenance guys" were running late. I had to borrow a shovel from them to dig the vehicle out myself as well as borrow a windshield brush to clean off the vehicle itself, as one wasn't provided in the vehicle. This cost me 1/2 an hour of my own time, which wasn't offered to me as an extension of my rental period. I've dealt with other U-Haul dealers in the area and have always had a good, professional and helpful experience. However Migson Storage is always difficult to work with... this is not my first bad customer relations experience with them. I will NOT be using them again.

Rating:

3.0

The Migson location didn't have moving blankets or an appliance dolly. It would have been helpful to know this ahead of time as I would have gone to a different location. That being said, the Migson location was clean, well stocked with other moving supplies, and the person at the counter was very pleasant.

Rating:

5.0

Customer service was excellent

Rating:

4.0

The online check in and drop off process continues to be extremely cumbersome! There's significant room for improvement. It takes 2-3 longer than doing it in person. Terrible experience

Rating:

5.0

having the capability to return the van in another location and not coming back again to drop off to the same location.

Rating:

5.0

The agent was really helpful. Will definitely go back to him for future rentals.

Rating:

3.0

The truck was not available for pick-up by mobile phone, so I had to wait for 20 minutes before the location would open.

Rating:

5.0

Van was dirty,smelt like pee, no gas!

Rating:

5.0

Had a great interaction with the team at Migson Storage. I made an error in my return time and they were extremely accommodating. Thank you Migson Storage team!

Rating:

4.0

Your online system is a horrible customer experience, especially the checkout process. The exterior of the van, as expected in this weather, was filthy and to expect me to see anything sick as scratches or small dents is impossible. The staff at Migson really saved the day though. Keep live check ins and either scrap or fix your horrible digital process.

Rating:

5.0

The pickup went fine but the app would not let me enter the correct mileage in when returning the vehicle. Thankfully the gentleman at Migson helped me out by manually entering the return information. The app needs improvement, won;t be using it again. Highly recommend Migson Storage though.

Rating:

3.0

I drove 49km and had to put 13 litres of gas in the tank. It was obviously not full when I picked it up. That is ten miles to the gallon including some highway driving. That is a rip off!

Rating:

3.0

Online pick up didn’t work and had to rebook in person. This took extra time. The padlock lock was not easy to open. It was stuck and had to pry the physical lock open in inclement weather with gloves. Everything else was okay.

Rating:

5.0

Very courteous and helpful staff.

Rating:

4.0

Later access would be nice and 24 hour rental of vehicles at any hour. I rented at 5pm and had to have it back empty by 8pm and I couldn't make it back to unload at storage. Since I had to have the van back by 8am I had to come at 7am and unload on parking area and wait for location to open àt 8:30am and then load locker. It was a stressful evening ànd morning

Rating:

3.0

my experience with migson was fine, except that I was unable to get the key from the lock box without the manager's use of a hammer. u-haul's policy of switching me to online 24/7 pickup and dropoff was terrible. Your app refused to accept my photo when i picked up and when i dropped off your app reused to accept the picture of the odometer and gas tank level and would not let me continue past the fist step. It was also not very helpful for the app to say first that the key should be put into the lock box, given that the app wants the odometer and gas tank reading to be taken with the truck on. It was annoying to be asked to enter the odometer reading and the gas tank level and then also be told to take a picture. I resented being made to allow your app access to my photos and contacts particularly when your app was unable to do anything with the access once I granted it. I rate U-haul's online service as extremely poor.

Rating:

4.0

Internet issues made it difficult for employees to provide service. Eventually it was fine but perhaps, as a company, there’s some way to do things that don’t require internet access. I don’t know. I’m sure it’s easier said than done.

Rating:

5.0

Very organized and friendly. One of the only U-Haul locations I will use as many of the others are questionable at best.

Rating:

3.0

This is a mixed review because when I initially booked my rental van to complete my small residential move, I was guaranteed a van at a certain time. I arrived to pick it up and no van awaited me. I inquired inside as to the whereabouts of my guaranteed van and they said it simply wasn't there. After a woman gruffly handled my rescheduling I had to wait 2 days until I could finally finish moving. On top of that, the amount of misinformation given out on the app/website/emails/texts between the Gerrard location and the Danforth location made me have to call the hotline where I was talked to extremely rudely and hung up on by some angry man. After finally arriving to pick up my van I had to now endure the uhaul app mobile check in system. Suffice to say, I did not make it through. The app would not accept my temporary drivers license (my new card was still in the mail at the time) so I called the help line once more and this time was met by a much more helpful woman who seemed to want to help me use my passport/health card to finally get a hold of my guaranteed van. She put me on hold while she went to talk to her manager and then, after 18 minutes of silence, the call dropped from their end. They did not call back. This is where my story takes a turn. As I stood outside the building, 1 hour before it opened, a man arrived in a pickup truck and entered the building through the back entrance. He met me out front and brought me inside and miraculously helped me finish this ridiculous process smoothly. All interactions up to this point with uhaul have been 1 star. This older gentleman, though I never got his name, absolutely deserves 5 stars.

Rating:

3.0

Cleaning of the interior of the vehicle and seats. There was excessive animal hair on the passenger seat that I had to place a blanket over it in order that my partner to seat on it. Truck was not clean prior to pick up.

Rating:

5.0

I tried to register online as per your requirement and upload mileage but your website was down both times. The van had a strong smell of manure. It needed to be aired out.

Rating:

5.0

We had booked for an in person 10:00 AM pick up, unfortunately this was automatically changed to "mobile" pickup. At the same time, another person booked the same truck for 8:00. Needless to say this person hadn't returned it for 10:00. Michael was helpful to change the reservation back and he assisted us and called when the truck was available (11:00). Because of this, I can't say if the truck was cleaned between renters.

Rating:

4.0

I was not impressed with the gas charge. I put thought I had over-filled the tank from where it was when I picked it up and it ended up being slightly under. Uhaul took the opportunity to charge my credit card $16 for what would have been about $3 in fuel. Also, it says .89/km. $1.43/mile seems far more expensive and I'm going to do some research into this. If it is false advertising, I will make a fuss about it.

Rating:

5.0

He was very nice to me and professional, the location is owesome

Rating:

5.0

Great experience in every way. Friendly courteous staff both on pick up and return. Will absolutely rent a van here again.

Rating:

3.0

The on-line check in procedure is absolutely onerous - it took an inordinate amount of time and I still didn't do it correctly. Plus there is way too much personal info collected - in this age of cybercrime I was extremely worried about this. I will never use U-Haul again for this reason alone.

Rating:

3.0

The app check in process took a VERY long time. Almost a 1/2 hour of waiting with pending approval. This should be streamlined as it put us behind schedule

Rating:

5.0

It was perfect for what I needed to move thanks migson!

Rating:

2.0

The front desk is very inappropriate behaviour and racist

Rating:

3.0

I rented a dolly - and was charged for it - there was no dolly. No one has followed up about this.

Rating:

5.0

The management was very reasonable and flexible with my rental given the business volume on June 30th, one of the more popular moving days in the year, because of the end of the public and secondary school years. The only small "bump" was that the lock-box was a bit tricky for me open to retrieve and deposit the key for the vehicle. But overall very satisfied with my experience.