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Luke C.
Customer Reviews for Mobile Man
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic customer service!
Kandi L.The app is atrocious. I had to take and retake pictures multiple times because they were 'blurry or unclear', they were great. It takes an excessive amount of time to pick up a vehicle with the app, and it cuts into the rental time. It took 45 minutes to get my truck and still required a call to customer service to get the lock code because the app just said "enter your lock word" and nothing indicated what the word was. I even resorted to using 'lock' and 'word' to no avail.
Mark D.Very helpful. Fast and friendly!
Kandi L.Quick and easy!
Kandi L.The App never works for me, either picking up or dropping off. The truck was in bad shape.
Fernando B.Fast and friendly! Great experience!
Kandi L.Self serve was awful.
Nicole B.Side mirror drivers side have issue
Thomas C.Office staff at Mobile Man were very professional and nice. Didn't take very long for check-in and everything was correct. Overall I have had no issues shffd
Michael C.Truck was in bad condition and upon return there was barely anywhere
HAKIM I.Great Service
Herman E.Treat them with kindness, because moving is hard enough without adding to the strain.
colleen B.Uhual truck was very dirty inside driving cabin and also where the furniture goes in… I went to a different uhual on higley to buy boxes and the manager swept and mopped the back loading cabin and she also disinfected driving inside cabin
Cecilia G.Very smooth and simple process. Mobile Man employee were very helpful and friendly!
AUSTEN E.The 24/7 pick up was extremely hard to use. The site and app kept crashing over and over for 2 phones. It took an hour to pick up and 30 minutes to drop off. The worker who called to confirm my reservation was very rude. I will never use uhaul again.
Simon H.They over charged me
THEONESTE N.Excellent service! Fast and friendly!
Kandi L.Nothing, because all was good
Janvier G.Communication, do not have attitude with the customers.
Shayna J.They need space for parking and move around. The place is too small, location is a must. I believe that they could improve if they have a better location.
MARLENE J.The storage part of the u haul had something spilt in it. I ordered the truck for Monday/Tuesday, but returned the truck Monday eve as we were done. I didn't understand my charges? The mileage was 07 upon pickup, and 46 when I returned and also with the same amount of fuel. I will be calling the lady at Mobile Man to find out what happened. But otherwise, it was fine.
Darla S.No body helped me told me to just drop it off it the street the store was dirty
jose D.Truck had free play on steering wheel needed a wheel alignment
Katerra M.Front desk receptionist (blonde woman) was rude and very unfriendly. She was cold and unprofessional. She was very dry and didn't handle herself in the way an employee. She threw my ID at me once she was done with it and also took personal calls upon me returning the vehicle. She needs an attitude adjustment if she is going to be working customer service. Her desk was also a mess and looks like things could be lost or misplaced. I would use another location for uhaul. I do not recommend Mobile Man
Stephanie R.Fast and friendly!
Spencer T.Thank you!
RAFAEL M.Truck was not safe to drive, after waiting an hour for somebody to come inspect the truck I had to wait an additional 2 hours for a tow truck and another hour just for them to get the truck hitched. All the time was taken from my move forcing me to pay others gas to help me finish the move. I was told by the field manager he would waive all fees for the truck and help compensate the gas I had to pay but yet to hear anything.
Edward G.Equipment was ready and waiting at scheduled time. Employees had me set up and out the door in less than 15 minutes.
Scott R.Truck wasn't ready when we picked it up still need to be swept out they didn't even look it over didn't take pictures didn't do a walk through with us they try to charges for previous damages from the people that rented it before but we took pictures before we drove off the alignment was off it was hard to keep the truck on the road sound like the truck was going to break down wasn't reliable at all doors wouldn't shut all the way I'm glad we didn't have that far of a move I've used U-Haul many times in the past and this by far was the worst experience I've had with U-Haul
SCOTT T.The lady at the desk was very rude the trailer had a flat and through my trip I had to fill the tire up 2 times
Vincent V.the location was filthy, the receptionist only spoke to me when she said she could not find the location for drop off that the person that made my arrangement (from Uhaul over the phone) had chosen. the only other time was when she kept asking me to close the door. The place looked like a very old, very down on the luck automechanic place. The Truck was ready, clean, and worked very well. We were out of there in 20min.
Amy S.Make sure Everything is working properly. I had 1 headlight I was not able to complete my second load. Very Bad Experience. I always use U-Haul I'm very disappointed.
Elvira V.Update information on website. Was being charged $90 dollars for gas when the vehicle was given to me with only 1/4 of gas only and was returned a little over 1/4. Overall that slight issue Rest is great Thank you
Ayslin C.More parking for the uhaul trucks would be nice but I totally understand the idea of working with what you've got.
Jonathan G.The lady who answers the phone needs better customer service skills. The man who answers the phone has great customer service skills and is very helpful. Ethan has great customer service and was so helpful.
Jennifer S.The lady at the front desk was so rude. I cannot believe the way she talked to me and literally cussed at me saying “I need to cover my ass too†absolutely disrespectful and they she had the nerve to give me an attitude when she purposely turned her back to me and asked me questions while the men were working on things very loudly. I am overall disrespected and will never go to this location or even recommend it. I would rather spend the extra money to go somewhere else than ever go back to this location. Get better employees, teach them how to be respectful, teach them customer service is important, and just do better.
Mysty R.Change pick up location, personnel didn't even bother to inspect truck before I picked it up. Roadside assistance had to come to my house when I was almost loaded ti replace 2 tires and fix a rear differential oil leak.
oscar B.Internet connection is poor at this location - had trouble trying to do a 24/7 dispatch. My reservation would not show in "My Reservation" on my mobile but was on the Dealers scheduling log thankfully.
Darryl H.Ion even no
ELLIOT W.Great customer service and very knowledgeable. The process was fast and convenient. Highly recommend.
Kandi L.AC broken sticky interior from spilled drinks Person refused to listen to us while trying to do 3 things at once. Her error in updating our reservation cost me $120.
Ronald K.What I got was not the best it ran really rough compared to the other location it is not the best. I only went there because my regular place did not have the truck.
Rebecca F.24/7 pick up don't work.
guy H.This location was convenient for me & i will recommend to others
Rosemary E.The Lady that helped me was very helpful and friendly, thank you
Nickanor A.Very friendly
Franklin R.Just keep doing what you are doing. Carol
CAROL S.Great customer service. Easy reservation and checkout..
Hiram N.The website tried charging me twice. I had issues with the payment but not sure if it got resolved. No one has called me yet
Jason P.Absolutely ensure your rental trucks are always safe to drive, because I had an issue with the steering not performing as it should. Don't rent unsafe equipment.
DAVID M.No parking for customers had to leave my vehicle parked on street a block behind the uhal dealer van had flat steering was out of alignment not real safe to drive glad I was moving short distance
kenneth N.Allow customers to park return vehicles on back street where other rentals are parked
STEVEN L.It was nice going there. They were fast and helpful.
PRINCE K.