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Kevin W
Customer Reviews for Naylormill Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was amazing. We will be back in a couple of weeks to rent out another truck.
Maria LThere was trash, cegarette butts & joints in the truck body.
Frank BMs Emma is awsome! Always a pleasure doing business with her!
tarrissia fSome of the door seal on the truck was coming off. I had to keep putting it back in place
Jamie SLady at front desk was very friendly and helpful even though it was close to closing time at this location.
Charles RJust one problems the back tag light whose not working I forgot to tell her that but she whose a very nice person to work with I give her 5 stars in customer service
Reginald CThe office staff was exceptional…GREAT SERVICE….exceptionally friendly , helpful and efficient…COMMENDABLE
john mWonderful experience. Attention to detail and process and making sure our needs were looked after. I strongly recommend this location and setup.
christopher tI can't imagine there is any room for improvement. Attendant saw me drive up, came out to meet me, did a walk around, told me where to put the trailer, then I was on my way. She was polite and efficient.
Richard SEmma was great to work with!
Michael CThe lady at the front desk was very professional and kind.
Jeanine BThe Lady at the desk was Very Friendly and Kind.
Angelo PI have used a 6 by 12 trailer twice to haul furniture. It is beyond ridiculous to expect customers to deal with the tongue weight of these trailers. Why is there not some sort of jack on the trailer?? I'm in good shape and handled it but what about someone else without my strength?? It has to be at least 120 lbs if not more, so Uhaul needs to invest in jacks for these trailers.
Charles EThe staff was amazing. Been using U-Haul equipment for over 5 years and they reminded me of the U-Haul I used religiously in Anchorage Alaska. I will use this location from now on.
kyle gI called uhaul and asked for a reimbursement because tire blew out and took 4 hours for someone to come repair. This took away time I had to go unload trailer. No one contacted me. Please refund.
Bianca WDon’t give a customer who paid over $600 dollars in services with uhual a dangerous truck. Also maybe do more research on movers you provide to paying customers. I would like a manager to call me
olivia iWonderful agent, Emma.
Darrell HGreat customer service!!
Brian SGreat customer service and flexible!
Aaron PThe lady Emma was so friendly and helpful. But there wasnt much room to park our trailer
BRIAN WThe truck had no oil in it so we had to fill the oil up as the oil the as on. They hounded me the day before it was due back to when I was bringing the truck back and if it was going to be back by 7:30am even though I never picked up till 230pm for I didn’t get a full two days worth of use.
Alfred RClean your vehicles. Equip the vehicles with requested moving equipment. Take vehicles in for routine maintenance / check-up. DO BETTER! Thanks
Matthew Msome problem with unit at first, But Nathan with Naylor rentals and along with U-Haul made every thing right. Always pleased with renting from U-haul
jim gMiss Emma is the best person for this location. She helpful and friendly and great at her job. Best customer service i’ve Seen in a long time.
Charles MMs. Emma was very professional. Very thankful to her for her help and kindness!
Victor GCombine your electronic system..The clerk had to go between tablet and computer to do the transaction.
Walter LAfter hours, no signage explaining where to drop off.
Robert SThe only problem with the System is your really not sure if your reservation is going to be honored. The truck may not be there. The lady working the deck was wonderful. She was very helpful and Pleasant.
William CEMMA IS AWESOME. VERY ACCOMADATING, RELIABLE AND PLEASANT TO WORK WITH.
Roxy BEmma was the best. Will use her location if u need it. She’s just a wonderful person.
Donna MFriendly.
Gregory WFantastic rental experience. Lady at desk is super friendly and very accommodating. Van I rented to go to Boston drove like a Cadillac. I WILL do it again for sure! Thank you
John Pgot there at 9 am.. didnt leave til after 10:30 or so vehicle transporter i was picking in was blocked in by another trailer. so got stuck waiting which put me behind on my loadimg the teuck and getting to my destination before Ujaul location there closed to remove the vehicle transporter. Not to mention even before i could get my things loaded into the truck the check engine light came on and i had to contact the first location, they had me call uhaul customer service which then transferred me to roadside assistance which kept me on hold for almost 15-20 mins for someone to answer then stuck on phone with them. whole experience was a mess from bevinning to end. Do not recommend.
Dee RVery friendly and accommodating. I would recommend this location anytime.
Jamie SNo room to drop truck and trailer
Lauren AEmma was awesome!
John SIf they treat every customer like they treated me, there is no need for change. Very helpful and knowledgeable. Wouldn't hesitate to use again, or recommend
George BVehicle needs some minor mechanical work. Tune up, etc.
CYNTHIA MDropped vehicle off after hours. Could not find drop off key box.
CARRIANNE WCounter people were excellent to work with.
MARK RI found the online pickup useless. It would not connect spent an hour on the phone and still did not get it to connect 😒. Thankfully when we we were able to get someone to help inside the storage building. Once she went in she had us on our way in no time.
JAMES BThe online app is terrible, takes way to long and kept getting kicked off
Todd CFirst off, the staff is amazing at this location no issue there. Unfortunately, the equipment was horrendous. Over 130,000 mile rust bucket. Disgustingly dirty with old food on the floor and between the seats. The turn signals didn't function properly and I had to jump start it twice. Horrible fuel economy
JARED CMiss Emma is absolutely the best and is what made the whole experience. I definitely will be recommending people to go see her next time they need a storage unit or truck.
ADAM BI can see us using Uhaul more often as we do not own a truck anymore. If we need a truck or van once a month it's a whole lot less expensive to rent when you need then buy, with prices so high for new and used vehicles. It would be great if you guys had frequent driver miles or monthly rental credits.
DAVIDMICHAEL CGreat coustmer service
ANTHONY RHave a trailer available at the location it was reserved. I had to drive to a location 1 hr away to get a trailer.
Rawley GThe best! So much better than your corporate location at 1326 Salisbury Blvd, Salisbury, MD. I’ll never use that location. And if Naylor Mill doesn’t have a truck in the future, I’ll use Budget or Penske before I use the corporate location.
ANDREW KThe lady that helped me was so knowledgeable and kind and expedient. Great service.
Melissa NNothing! The people at Naylor mill storage were super friendly and accommodating! Thank you again!!
Lynnann KEXCELLENT CUSTOMER SERVICE BY EMMA @ NAYLOR MILL RD UHAUL IN SALISBURY MD!!
Roxy BAll good 👍
Matthew DThis was an excellent experience. It was fast and easy to rent TOS vehicle. Staff was very friendly. I’ll definitely use this location for my next rental!!
Christine W