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Andrea Fowler
Customer Reviews for No 1 Import
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went great thanks will use this location again
Gerigia RogersI felt he was knowledgeable about what he was doing.
AUDREY MINIRLittle off the hwy.
Luther KernThe unforeseen additional fees wasn't anticipated.
EARL WILLIAMSGreat service
Dorothy GilmoreCustomer service needs improvement
GEORGIA WRIGHTHe was very mean rude and offensive
Sheatrina PorterGood service
PATSY SELDERSVery unprofessional and very inconvenient. NEVER AGAIN! Will not recommend.
RiShauntia BelgonI would not even recommend this location to a homeless person. It was filthy and disgusting. The personnel was not of any help until after the fact and at that point no help was needed. I was also charged $10 for cleaning the truck, but when I received the truck it was filled with trash from previous movers. I even cleaned the truck before returning it. I’m appalled and disgusted about being charged a fee.
Michael LipseyThe pickup was terrible. The confirmation on the website changed pickup addresses depending on what screen you were on, which was confusing. Then when I arrived, contact-less pickup didn't work because their GPS address is in the system wrong or something so it kept telling me I was in the wrong place plus they had the key inside the office anyway. And then the computer system didn't work, so we had to call it in. And then their phones didn't work, so I had to call on my cell phone. And then, to top it all off, they lost my physical credit card at some point and we searched their office for almost an hour. I mean, we were all on our hands and knees searching a very cluttered and dirty office. I had to cancel the credit card account and am still dealing with the fallout because of things that were on autopay on that card. The whole experience was absolutely ridiculous and awful and I will be sure not to ever pickup from that location again.
Amanda NelsonI had a hard time finding the location. The GPS took my past the location.
Lemondra HamiltonKind and considerate folks in Greenville, MS. Very professional and accommodating.
jack mcneilI'm satisfied.
thelma robertsonThe same as I was given with a respectful and manner able salesperson
yvonne harrisMake sure you have equipment available as promised. I needed a 26ft truck drove 900 miles and No truck...Heck! no U haul location...I called morning of pick up because I did not get a call as promised the night prior from representative. I was told there was no equipment at that location and I have to drive two hours to get an 20 ft truck...that was not large enough..So we have to make another 1800 mile round trip to get remaining furniture...Hold times are longs...I am not happy...
Taurence WalkerI returned my tow dolly because I no longer needed it.. and he was careless about refund.. he told me figure it out with the company.
Asia EstersDon’t put a pick up time online that is not during the businesses open hours.
John GistNo attendant small area limited parking no one answers or return calls for drop off
Loretta PaytonOwner did not wear a mask during our interaction. Businesses in our area have a mask mandate.
SHARON WILSONSet rates and all charges in one transaction. Do an approximation of mileage to charge for; everything in one bundle so that the customer won't feel that there's an overcharge or charged twice.
patsy hollinsThe transaction was smooth and professional.
mary williamsHuge rip off! Charged $45.00 for a $19.95 truck! It’s a scam! Will never use again. Would not recommend to anyone!
Harry FloydEverything went very well. No problems.
REVA PREEMore trucks on hand
SADIE LEE MOTTGreat service and would love to return the next time we need thanks
SAINT YOUNGWas supposed to get trailer at 9 and he didn’t get there until 9:30 and didn’t get trailer until 10 and it’s Wednesday and I still haven’t gotten my change back I was supposed to get on Monday. Worst business ever
James LashleyI never received my utility cart that was paid for. I would like a refund on it please.
Breanna PenningtonThe office location needs a deep cleaning. There is barely anywhere to sit when waiting to do the rental contract. I think that if the system did not go down nationwide that day I would not have complained about the disarray of the office setting. The office manager did all he could to complete the contract on Friday but I had to return on Saturday for the rental which put me behind schedule and increased my fuel cost.
GAIGUIRI TYLERI would never recommend this location to anyone
archie jonesfind better place than the one at 1 import onlygave me part of my deposit after I put gas in truck clean in side and had it turn in 1 hour beforetime
Gregory HarrisNice
Lewis SlayThe man wasnt very friendly please contact me for more details
Denise GoingsI stated I didn't want nor need u guy's insurance but I was still charged
lillian singletonMake sure pick up equipment is where it is supposed to be and on time/waiting for pick up.
John DownsFriendly and had no problem whatsoever. Thanks!!!!
Monica WilliamsI was told that I could turn my uhaul back in at the same pickup but was not notified that I would be charged extra for mileage and or gas but my account was charged two more times without notice. So stop leading customers on
Donna HugginsThank you Jimmy for your SUPERB service!!!
Joann Kingdom AlfordI loved the service I see no reason for this location to change
Neathra StanberryThe rental process was easy and I was only charged for the mileage accumulated while using the vehicle. It was a very clean, up-to-date truck as well. This was my first experience with u-haul, but I will definitely use them again if the need arises.
LOLITA GLADNEYFriendly service
charles davisI was cheated out of money and I was given a smaller truck my receipt said I paid for insurance and he signed my husband's initials and signature that is fraud it Said we didn't want insurance I am furious about my experience
Jerry RobertsonEnsure the location opens on time
Latonda BeasleyFriendly helpful staff
george oliverJim added insurance without my knowledge and when I asked him about the charge he stated “it’s only $28”. I wouldn’t recommend this location.
Angel WatsonHave some rentals in Cleveland Mississippi also
Dorothy KingNo one was there when I dropped off. I can’t rate personnel nor location.
ALFRIEN HUDSON