Customer did not leave a comment.
Deborah K
Customer Reviews for Enchanted Storage NM, LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing.
Sallie LResponsive customer service and truck was ready and waiting when I arrived. Very convenient.
Timothy TNothing much. This location was easy to get to, and the representative, named, Eddie was extremely professional and courteous.
matthew pAll good 👍
Wayne JNo había nadie me tocó entregar por la aplicación
Miguel LNA
Henry SNothing
isaac fWas quick n the agent was verrry Courteous No haslayne quick to the point in n out in less than five minutes
Francisco CU
Manuel AI was always able to get help from. Staff member when I needed it. The hours on weekends were a bit limited for my schedule. Other than that the service there was great for what I needed. Thank you.
Whitney A | Overall ExperienceBerry Nice thanks
Amador LMake sure all things are available like seat belts and sun visors and the AC works
Angela SVery nice place and people
timothy h | Overall ExperienceThis was just a drop off. There was no attendant, but the man did take my call and told me where to leave the trailer.
Jeff TSo fast great customer service
Christopher RThese people were nice.
Rebecca CThe uhaul app doesn't always let you return equipment
JOSHUA MThe employee was very rude U-Haul is not a company that I will ever rent from again as the staff in California where I originally got the equipment does not know about safety protocol and then when I return the equipment I was told there was damages and I did not do it I was basically called a liar it was my own doing I should have took pictures if you ever do rent from U-Haul make sure you get pictures of all equipment front back top to bottom because they will charge you for damages that were not you're doing so to be honest with you I will never from U-Haul again
beth aGreat attendant. Friendly and helpful
Roman BDon’t change. Everything went great. It made for a good day for us. Thank much
Scott CThe area is super small. I also felt really bad for the employees it was so hot in the office. Bad smell and I know if I was coming in from out of town I would not feel that this is a trusted U-Hall establishment and I would be very wary from renting here again! I am from the area and if I would of know how his office was set up I would of used the U-hall on El Paseo. U-hall should take pride in the namesake and remodel or upgrade this location.
Tabitha DDrop -off was quick and easy
Jerry DAll good.
Robert DExcellent customer service, no complaints and worked well with me.
Luis HThe location was dark and needed updating.
HOWARD WNo issues with drop-off.
Matthew NNo issues with drop-off.
Matthew NNo issues with the drop off.
Matthew NFast and efficient service, these guys know their stuff and charge more than fair prices.
Kandis RI dropped it after hours
Carolee WTruck, trailer and personel were all excellent. Fuel economy was not good, but not totally unexpected. At some point I asked if I can use my express pass, and was told just to add the truck license plate info to my account. I spent over an hr trying to do that, but was unable to find the trucks model number. I called U-Haul and was told If I added the truck, I would be billed twice. It was very confusing and I was given conflicting information. I still am not sure what to expect from any toll charges I drive through. This was not accurately and clearly explained to me during the reservation process.
timothy lGood
MARCO MGreat customer service. Easy rental process.
Angelica PThe manager, Eddie Diaz, throughout the 6 months we rented our storage unit was very professional and helped us in any way possible if we needed questions answered. Unlike the other Uhaul facility where we dropped off our enclosed trailer and the worker was rude to me and didn't want to hear my complaint about the trailer leaking and our suitcases getting wet from rain and then I found out that I was "flagged" for supposedly not returning the trailer. Let's just say I won't be renting a trailer anytime soon from uhaul but I will be recommending the storage facility where Eddie Diaz manages. At least he is professional and courteous and a pleasure to associate with. Thank you.
LEONARD K | Overall ExperienceProcess was fast and completed quickly. Equipment well maintained and extra moving items I needed were ready when I picked up the unit. Return quick, easy, and problem free.
Charles Cfriendlier customer service at this location
Aaron QN/A
STAN RQuick and easy pickup. Trailer was hooked up and all lights checked by U-haul personnel.
DAVID KNothing, you guys give great customer service. Thank you very much
Roman BThe truck itself and Uhaul was great. Unfortunately the guy who works there was maybe the most rude person I’ve em encountered and he has ZERO customer service. I was an inconvenience to him and he had no interest in helping me. He didn’t want to work and felt it was him Job to tell me how wrong I was and how dumb I was for driving the truck back and having to pay extra. I would not recommend this location based on him and my interaction and I will encourage others to look at different places in the city to rent from.
John SHelpful and will work with you
cecilia a | Overall ExperienceGreat customer service
BETH WTight location. Equipment was warn and rusty
Brian CGreat service!
Kenneth CI have none because UHaul worked with me when the apartment my granddaughter was moving into wasn’t ready on Monday, like it was supposed to be. UHaul gave me another day and worked with me. Thank you so very much for helping us and this family is a UHaul customer for many years. Three generations to be exact. Happy Thanksgiving to all the UHaul family from us.
Gloria LI had a great experience up until I was moved out. One of the staff members was very rude to me. That same staff member yelled at another customers child for them not being able to open the dumpster and left a box next to the dumpster, I had over heard the parent tell the child they will dump it but we’re busy moving into their unit. That staff member took the dumpster and hid it inside of another storage unit while others were throwing away trash. He was by far the rudest person I’ve ever met dealing with this uhaul company. He may have been going through something but other may have been going through something that’s worse. I definitely will not be using this uhaul company again. Learn to be kind to people.
jasmine h | Overall ExperienceVery helpful on-site manager. It was quite secure - and clean. My preference would be not to be upstairs as I don’t do stairs well, and the lift is only for goods and not people (good thing). The lift itself is scary to load when at the top and if not we’ll balanced I worried about falling while loading it and saw things shift on the lowering and thought they might fall off. I will use the facility again if in need BUT will request a ground level :)
Amy L | Overall ExperienceOwner operator was more than fair. I forgot the appliance dolly, he called me and asked about it. Said yep, I forgot to return it. Loaded it in the car and returned it no problems.
Jess W6 different locations to pick up and drop off
Michael BGreat job. Wonderful experience
Mario ZThe driver side door of the truck had a loose rubber seal that fell off throughout the day. It needs to be glued on. Everything else about the truck and the rental experience was great.
Jeremy CGlad to get a truck from an actual person, in and out in less than 5 minutes instead of waisting time with the online stuff
Jarom Znot a thing
ARTHUR DTrailer had a bad 4 wire pulg for the lights, clearance lights had a short that caused them to flicker. Went to another uhaul dealer to get the plug lights fixed.
Joseph PI have never done this before their was no help but with a lot of time I forgives it all out.
Jessica WI had this storage unit for 1 1/2 years. Initial renting was easy, easy access, well maintained. I would definitely rent a storage unit from them in the future if needed.
denise r | Overall ExperienceThe staff were very helpful with my move- in and out. Thank you very much! Arlene Baiza
Arlene B | Overall ExperiencePerfect location. The storage does have a lift and that is handy!!
Nick D | Overall ExperienceYes and I did recommend storage to a friend. Thank you for allowing me to rent from you it was very affordable and convenient.
tresa h | Overall ExperienceVery nice people to deal with.
Donald H | Overall ExperienceSuper friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.
Areon M | Overall ExperienceThis storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.
Megan W | Overall ExperienceI will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Thank you.
megin s | Overall ExperienceFolks were very nice, friendly. Elevator was a bit shaky;, it worked however. Looks to be a good fit.
Eric R | ReservationI called to verify my reservation for 7/31/2019. Eddie returned my call to tell me my reservation was cancelled because there was no phone number for him to call me (?). He did save it for me. .
Peter M | ReservationOur experience was absolutely great. "Jay" was fantastic our storage area was ready, he explained their services and was very patient as we slowly stored our vehicle, thanks Jay you're the best.
Marion C | ReservationHad a delay in my move in but Alex is really helpful and looking forward to getting a unit.
Robert P | Reservation.
robert r | ReservationHas unit available. Was very helpful and was kind enough to lend us a lock when ours didn’t fit.
Rachel T | ReservationFriendly people, clean unit, all I could ask for
Brenten S | ReservationThe staff was amazing
VICTORIA P | Overall ExperienceThe staff was very nice, my unit was always secure, and the elevator was very handy!
Riley E | Overall ExperienceCheck-in took 45 minutes. Shoddy building, sloping floors, limited security. Unit did not exist. Offered larger unit at a higher price but chose a different facility.
Privacy R | First ImpressionsVery accommodating. Would recommend
Privacy R | First ImpressionsI am very happy with the unit. It was clean and I was impressed to see that it had a light and an electric outlet. Personnel were very professional.
Privacy R | First ImpressionsFriendly service, clean facility.
Privacy R | First ImpressionsVery good customer service
Privacy R | First ImpressionsVery friendly and clean
Privacy R | First ImpressionsDecent space. Limited hours for regular access but operators make the units accessible during off hours by request. They are friendly and accommodating. Overall a good experience.
Privacy R | First ImpressionsBars on the windows, bad part of town I did not feel comfortable leaving my stuff there
Privacy R | First ImpressionsVery easy to work with. Were most accommodating!
Privacy R | First ImpressionsI`m happy with the service. Just wish there had been a unit a little easier to get to. Staff was very cordial and professional.
Privacy R | First ImpressionsVery impressed with how clean the unit space is and how much room it offers for the price. Appreciate the promptness and efficiency, as well as the professionalism.
Privacy R | First Impressions