Site operator needs assistance running this operation. Long wait even though I had a reservation. Some customers probably waited an hour
LEON M
Customer Reviews for On Point Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service!
Lew PThere are so many uhaul dealers in our area but this is the ONLY one I will use!! The service is always above and beyond, thank you!
Tammy FJust keep doing exactly what you’re doing.
James BGentleman was very nice & courtesy. A overall nice experience.
ANN MExcellent customer service. . I am returning to get another piece of equipment this weekend
George BI tried to reach This location multiple times prior to my rental, by phone and in person. I went by and called during normal business hours with no response. The truck engine was in need of repair, it would not change gears when driving.
Morris TGreat service accommodating and friendly 👍🏽👍🏽
Steven SI very satisfied and happy with the location, if I was still living there I would surely rave about that location to friends and neighbors.
George SGreat service and experience !
John MHe made it so easy. Was friendly and professional
Karen HFor the second time that I have used u-haul, I had requested a dolly be included in my rental. And for the second time I was not given one. We even tried to go to another location and there was no one there. We had to go out and BUY a dolly so we could actually move our furniture! If u-haul were to do the right thing, they would refund it out dolly rental that we ordered AND reimburse us for having to buy a dolly.
Lukas TThe rental of the truck and return went very well. No complaints. However, at the time of rental we also used the U-Haul website to hire movers. The movers never showed up on the contracted day. The movers didn't contact us and we had to call them ourselves. Fortunately, the owner of the truck rental location was able to provide us the name of some local movers who were able to help us out the next day.
Greg BOnly spoke on phone with Business Owner but he was very helpful and very polite.
Charles DDo not use the online check in. I reserved the truck for 8am but the online check in didn’t not work and I had to wait until 9am when the attendant arrived to get the truck. It as a very frustrating experience.
joseph mGreat Service !
henry iThe location that I used was outstanding! Great Job!!!
Philip BTrent is the man! He processed the paperwork fast and was quick with hooking the trailer up and making sure all the lights were working correctly. We found a nail in the tire of the first trailer he had for me so he quickly swapped it out for a new one.
robert rGentlemen greeted me, took a quick look at the truck and said I will email you a receipt which he did minutes later. Great experience.
Daniel HEverything went very well, and the gentleman who helped me was friendly and accommodating. Would definitely use this location again.
Brenda PAfter all it turned out to be a great place to do business, the manager was very patient and understanding with any questions and problems if any.
Pamelia MTruck tum bad needed service light on no knob on window crank I found and installed head liner falling down over all not a good truck I rented many many times worst one ever used also over charged on mileage by 46 miles never rent from that location again
Jeff MGentleman was very nice and extremely helpful
William DI felt the manager I had an appointment and when I got there two others in front of me got waited on Why make an appointment? Not well pleased
Jim HThe dealer was extremely friendly and helpful. Hooked up the trailer quickly and got me on my way. When I returned, he saw me pull in and met me as I parked. Again, quickly disconnected and got me out of there. Would definitely recommend.
Jerry WThe mobile pick up was very easy to follow which made it a breeze. I would recommend to a friend
Laquisha GGreat customer service and price.
Laquisha GFast, courteous and professional service!! Will use again!
Ernie CAwesome service!! Thank you!!
Mike AI arrived 30 min before closing and was treated with the greatest service imaginable. Well done team of workers! From the professionals at the checkout counter to the young men who attached the trailer to my car - I am so grateful for how you went the extra mile assisting me when I didn’t know what I was doing! Thank you all!
David MTrent was great and a really good owner
DAVID BThe truck clean except the cab still had fast food bags and several drink bottles left behind.
Russell FFirst of all, never received the phone call that was supposed to occur the day prior to my rental. The location i requested didn't have the trailer, had to go to neighboring dealer. Poor guy had many irons in the fire, all told caused a long delay in my day. Agents at both locations were doing thier best, not their fault. Your reservation system is flawed.
HARRY HU-Haul still had advertisement signs I had to take down this location also charged me for an extra day rental even though I returned the truck after one hour through the app. I had to call cooperate to get a refund on the extra charge.
Aaron OUsing again soon
John MTurned out to be great….., people we worked with were on point with all our needs!!!
Susan HSuch a sweet guy that got me a trailer very fast when I was I need. He even hooked it up for me. Would recommend to anyone.
Victoria COwner of this facility always is so friendly and helpful. I would always use this location for a rental and would always recommend it to others.
Shelton STrent was very accommodating adjusting size of trailer. Thx Trent
Joel WWe have several UHaul dealers in the area but choose to ALWAYS use On Point Auto. Great service, pleasant staff and super fast, efficient check in/out.
Tammy FGreat customer service. Clean well maintained equipment. I highly recommend On Point Auto
Grace MI didn’t catch his name but the man who processed our rental was friendly and informative. I would rent from him again and recommend this location
Jessica EMake certain that all electrical systems work before renting.
IHOR HTruck was well maintained. Customer service was superb!
Janet MGet the driveway paved
Wandy RI dropped the truck off at 730 am when the shop was closed. The shop opened at 10 am and the owner did not check it in until 1150. I want a refund for the time difference.
Jason AWe received a call to check up on us to make sure we knew where the location was, and that we could drop off after hours.
Eric DI forgot the man's name who worked there, but he was very friendly and helpful. He hooked up the trailer I had rented in no time, so it was great!
elizabeth o