Everything was great. Owners were friendly, helpful and professional. Vehicle was very clean and ran well. Move went great!
Diane Sharkey
Customer Reviews for Racemaster Engineering
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
SUGGESTED IMPROVEMENTS: USE THE K.I.S.S. PRINCIPLE. DO NOT SUBJECT THE USER TO FIVE PAGES OF UPSELLING. DO NOT MAKE THE "CONTINUE WITH YOUR ORDER BUTTON A SMALL HYPERLINK BENEATH THE LARGER BUTTON TO BUY MORE. KEEP UPDATING THE APP UNTIL IT WORKS. TRAIN EMPLOYEES TO NOT LIE TO CUSTOMERS ABOUT BECOMING FRUSTRATED. EMPOWER EMPLOYEES TO ACTUALLY BE ABLE TO HELP OR COMPENSATE CUSTOMERS WHO ARE EXPERIENCING DIFFICULTIES WITH THE CLUNKY SOPS OF UHAUL SO THAT A POOR EXPERIENCE CAN BE MITIGATED. UHAUL'S TECHNOLOGY HAD ISSUES ON BOTH THE PICKUP AND RETURN. 1-2 HOURS OF MY TIME WAS WASTED. ONE EMPLOYEE CALLED MY WIFE AND EXPRESSED FRUSTRATION AND RUDENESS (THIS WAS THREE PEOPLE UP THE MANAGEMENT CHAIN. WHEN YOU ARE RUNNING A BUSINESS, PROVIDING FOR OTHERS, AND ON A TIMELINE, A $50 REBATE CHECK DOESN'T COVER OR COMPENSATE FOR THE PERSONAL TIME LOST, THE EXTRA TIME LABORERS ARE ON THE CLOCK, THE INCONVIENENCE TO CUSTOMERS, AND THE TARNISHING OF THE REPUTATION OF OUR BUSINESS DUE TO UHAUL'S OVERCOMPLICATED TECH WHICH IS KNOWN TO HAVE BUGS. USING A BROKEN APP AND TALKING TO 3 DIFFERENT PEOPLE SHOULD NOT BE NEEDED TO ACQUIRE A 3 DIGIT CODE TO UNLOCK A LOCK BOX TO GET THE KEY FOR THE TRUCK AFTER HOURS. I AM DISSAPPOINTED. UHAUL HAS SO MUCH POTENTIAL AND I LIKE TO GIVE BUSINESS TO THE LOCAL SITES, BUT AFTER THIS EXPERIENCE (AND THE ONE BEFORE), I AM LOOKING FORWARD TO RENTING FROM PENSKI AND BUDGET.
Andrew HatallaNothing it was perfect !
Barbara Knoppovercharged, putting it in dispute
Rakesh RajpootAny time I need a uhaul I will always go there for a truck I won't go anywhere else
Cindy ShufeltEverything was just as expected. No change needed with this supplier
Renate LaliveresGreat place to get a Uhaul from. Enjoyed talking with the owner. Will recommend to anyone in the area that needs to rent a Uhual
Nathan ShurtleffJim runs an exceptional business for Uhaul. Easy to work with, great customer experience! Thank you!
JAMES GAFFNEYAlways the best at this location
Michael CallahanNot a thing, Racemaster was a pleasure to work with.
JOHN WellsJim was pleasant and helpful
Robert KaierVery easy and kind people working there.
Mary FinnThe location was great and process was very smooth. Owners were very courteous and professional. Recommend this location if you are in the Oswego, NY area.
Lynn BarnetteLove Racemaster. I’ve gotten all my uhauls there in the past six years. Always gives excellent customer service
Amber SalisburyGreat experience every time.
Michael CallahanClean the inside of the windshields
Linda STURGESManager, Mr. Paternosky, went out of his way to make the experience of renting a U Haul from him exceptional. I would and will use this location for my future UHaul rentals.
MARTIN THOMPSONMy chosen uhaul guy is awesome! I couldn't ask for any quicker and efficient service to assist with my extremely busy schedule.
JUSTIN K FEDDEROwner was pleasant and helpful
Anthony KinnieAwesome customer service. I had my confirmation changed twice. Jim was very good to me. He took time to help and really cares for his customers.
Kenneth WarmanThe process was extremely simple and the owner of the establishment was nothing short of amazing! Will definitely be using them again for any uhaul needs!
Shawna FrostNA
Stacey CrociShouldn’t be so expensive
Stacey CrociExcellent customer service will be renting again from this location
JEANNE HARTERI will rent from this location in the future. The owner was awesome!!
JONATHAN BECKComplaint already filed.
theresa MoodyMy mom drove the uhaul and when the speed limit was 40 all she said was it felt like the whole thing was rattling.
Eternity EversonEverything was great, nothing needs to be improved.
david sheltraJim Paternoster gave us fast, friendly, and professional service! Thank you!
GEOFF MCCANNNothing everything went smoothly!! Great place to rent a U Haul
John MattesonThis uhaul location the best, always 100% dependable and friendly
Michael CallahanSuper service again and again! Great people to do budiness with
ROB TUTTYExcellent Service !
TIM HARRINGTONThe U-Haul I rented felt very unsafe to drive. The steering wheel was really shaky and so was the whole front end of the truck. This is obviously something that U-Haul would need to rectify, not the place I picked the uhaul up at.
Brittany PaceRented alot from Racemaster Jim is extremely helpful and super accommadating
ROB TUTTYSecond time renting from Jim @ Racemaster, would highly recommend.
John Williamshad a landlord problem and the owner helped us get the right truck. nice guy
HARRY DORRHave rented a variety of vehicles from this location and it is always a positive experience!
Lee WaterburyI was confused but Jim made everything clear. He was great.
VICKI GILLETTEJim is a good guy and took very good care of me setting it up
JIM MCKEMMIEGuy was very rude. A complete Asshole.
John Ladddealer distance to far to be useful
Sue HaselbacherEasy and fast, Jim is great to deal with.
John WilliamsThis location was fast. Had me checked out in under a minute.
JASON KOCHRemove snow from the lot
Michael WeigeltHad some issues and Jim went out of his way to solve them.
MATT THOMPSONNeeded new oil, van had terrible MPG, took 60 miles to use 1/2 tank. Smelled like smoke. Attendants hands were filthy but was a nice guy. Place was also pretty dirty.
Thomas CerraI was going about 12 miles away and back and am charged 75$ I didn't even go far enough to be charged that...the truck check engine light was on and the trucks couldn't be dropped anywhere else but his spot...the 75$ is a problem I'll be calling customer service later I shouldn't have been charged 40 over the rental I did not drive that far I've rented uhauls from Liverpool and paid as much going farther than I did this week
Kari HarleyReturn customer. Very satisfied!
Rebecca VroomanSeveral people waiting in line on Saturday morning - staff could use help during busy time so as not to impact customers time requirements.
Richard ChubonI specifically declined the extra 8 dollars in insurance when booking. I was charged that fee anyway and never authorized it at any point.
Joshua DeLorenzoEverything about the process was courteous and professional. The service Jim provided was excellent.
James KaneNothing. Jim Paternoster has gone the extra mile every time I have used his business.
DON TODD