Just a small thing - Remember to fill the windshield washer fluid before renting the truck.
ROBIN WEEKS
Customer Reviews for Parts Depot of Salida Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was so helpful and kind, just normal business versus where I picked it up and what I went through.
Christina RobohmGreat experience. Friendly staff. Very convenient.
john wickettVery helpful and quick with getting the return completed.
Carl BeattieGood family run business
Dennis HunterWe have used Uhaul many times and we had planned on renting again through the company in a couple week to finish relocating from Colorado to OH. However, when we picked up the truck it was parked in the back, and so wedged in the spot that it was very difficult to get into the vehicle (shouldn't it have been brought around to us in the front or at least pulled out for us to have easy access). It was also very dirty. With the stress of moving, this just added to the frustration. This is not what we expect from Uhaul so we went back in and made a verbal complaint. The assistant working didn't even care enough to get up out of the chair to come address the concern...he instructed us to just take pictures. We did take pictures and I was hoping I could attach them here. When we returned the truck at the drop off location today we told the attendant here about the poor customer service and condition of the vehicle when we picked it up. She instructed us to put a review in so we are. After this experience we are seriously considering going with a different moving company in a couple weeks because of this bad service.
Cindy MorgavanKeep more dollies in stock
Danny WindleThe business was closed when I dropped the truck off.
Barbara ScottEasy and smooth pick-up and drop-off. Location was friendly and helpful.
Rex CheskatyThe experience was great clean truck, reasonable price. Checkin on a weekend is a long drawn out process but otherwise it was great
Brenda McClurePlace was ok just seemed to not have any interest inservice
Charles KennyA bit more friendly ... maybe ask if everything went ok.
merle baranczykNothing
kurt kehlenbeckMy second time using this location. They do it right.
william olsonUsed the uhaul app to return. Quick and easy.
Anthony AgueroEasiest check in!
LJ McVeyExcellent service
NANCY FAWI ordered a hand truck and furniture pads but neither were in the truck. The pads, in particular, were problematic. Overall, though, I’d say that this was better than previous experiences because at least the truck was there on time.
David KeyserThe staff were very friendly and helpful!
G Richard HoltJust fine!
Allyn DavisThey were very responsive and easy to work with. Easy after hours drop off.
Tibor LanczyThis business is the epitome of 'we could care less!' Rented me a truck that was in bad shape. Engine light on, long crack across the windshield, and a gas cap that would just fall off about every 200 miles. They are the only game in town so I had no choice but to take it on the day. If you have any choice you might want to choose differently... The uhaul store I delivered it to said the truck should have never been on the road. Even for local hauls...let alone cross country. So you have an amateur truck driver driving a faulty vehicle. Not good.
john stidhamDrop off was quick and easy! No problems at all.
Thomas WeirThe drop off area was not clean and inviting and needs signage telling people to go to Big O tire store to check in the equipment
Geoffrey WhitneyIt took over one hour to get the vehicle after hours. Horrible experience and the mobile app did not work. There was dog hair in the cab of the vehicle. Someone forgot to vacuum it out.
Warren TaylorGreat drop off, no hassle, awesome!
Lynne GoebelerJust a drop off lot out in the country. I didn’t see a sign for my drop off directions. But glad they were there.
Tanya Codyclean the truck repair the truck your app is crap there is nothing you can fix or do that will make me use U-Haul ever again the most unpleasant experience and I've used your trucks many times for many years we are through
john campbellGreat customer service!
Michelle SharerWe dropped off early when the business was closed.
KATE NOELKEWhoever used the truck before us obviously used it to move Sheetrock as the cab and the box were full of white dust! However the associate who severed us was great and professional!!!
dan trujilloI did not talk to anyone at this location. I did the self service drop off.
William VanDolahWe rented a 10' truck and an appliance dolly. We were expecting the truck to have a ramp to allow us to move a freezer; it remains to be moved. Had we known, we would have rented the next size larger truck to get the ramp. We moved other items so it wasn't a total loss, but not the win we were hoping for, either.
Paul AdamsN/A
Thomas SandersGreat, prompt service!, especially considering the cold weather. Thank you.
barbara arnettI was pleasantly surprised by the helpful staff. I recommend this business to everyone. Thanks!
Robert BurnhamFast and easy drop off with pleasant personnel! Highly recommend this location and they should be commended for their “customer service”. Something you don’t get very often in this strange world!
Dennis HunterThe process was smooth and handled with kind, professionalism. Would definitely use this location again.
Robert GnaegyThank You !
ED BILOTReserving and checking out the truck was easy. The truck seemed to be well maintained, and drove amazingly well considering the heavy load I put into it. The only problem is that the key was worn out. At first, the key didn't turn when I inserted it into the ignition. I tried making sure it was in park, etc., etc...... It finally worked when I flipped the key over.
Michael RupertNothing customer service at this location was excellent!!!!
Tony VigilInterior tie down was broken. Good service. But I wish I could have picked up and returned to Gunnison location,
Jeff Blank