Customer Reviews for Peddlers Emporium
(U-Haul Neighborhood Dealer)

Rating:

1.0

I got charged fuel and cleaning when the app reloaded on the screen for confirmation of truck. It is a scam and now “if you get a dirty truck you get a credit” this is bs and i will be going over the area managers head. I use this company way too much to be scammed out $80 for a cleaning fee. Telling me it needs to be mopped out.

Rating:

5.0

They were nice to me. They help me a lot when I got there there's Really good thank you U-Haul

Rating:

2.0

Not really the places fault, the u haul web site is a total joke. It does’nt work, freezes up and is very confusing to us. Had to keep redoing everything over and over. The place needs some lights in parking area so you can see what your trying to do.

Rating:

3.0

The Truck was out of Allignment very bad. The Mileage that was allocated for the Trip was incorrect, We stayed to the interstate, which according to Uhaul was 30 miles over on Mileage charging us accordingly. Been a Uhaul customer a long time this was my 1st issue of this kind.

Rating:

3.0

U-Haul is a very difficult company to work with. As I was on my way to pick up the truck, I got a text to go to another location that wasn't convenient to me. Picking up the truck with the app was difficult. One customer service rep hung up on us. I do not like the process of getting the truck. It is VERY frustrating.

Rating:

1.0

Uhaul was filled with ants

Rating:

4.0

The return process was quick and easy. No issues or delays returning the truck.

Rating:

2.0

The truck need to be washed the wall of it seems as if blood spill on it and it had a very bad odor I had to spray it out before I didn’t get a dolly and my protection pads that I payed for I thought it would be better but I just used it and got the job done because I had no more time left . VERY DISAPPOINTED.

Rating:

1.0

You should not charge a customer more than they day they had it. And if you offer a service then your employees should be aware of what to do. When a customer calls in about her bill ..." I dont know its not what I do " is NOT an apporpriate answer. Terrible service.

Rating:

2.0

We received an 20” truck that was filled with ants, had a dead wasp in the passenger seat, and a roach came out of the back of the truck. My fiancé and I ended up having to go to Walgreens to buy Raid and bleach to disinfect the entire truck because scheduling was unable to find equipment nearby. There was candy wrappers in the truck as well, so overall cleanliness of trucks can improve.

Rating:

5.0

All was fantastic

Rating:

5.0

The guy ( I believe his name is Curtis) was very helpful and took extra mile to take care of the problem

Rating:

5.0

Nothing. Keep up

Rating:

2.0

Did an after hours pickup and return, after finally getting the code to unlock the box where the key was, the lock was stuck and took forever to get it unstuck so I could get the key, and it was raining and where the box is located is right where the water was pooling so I had to stand in a puddle of water over my shoes, when I went to return the truck the app wouldn't let me , keept saying "time has expired"

Rating:

5.0

Everything was fine with the location. However, U-Haul screwed us over by not having our equipment ready at the original location. We then had to have the truck an extra day due to the delay and were charged for 2 days even though we were told that we would only be charged for one day. We also got charged 2 days for a dolly we never received. This experience has been horrible and as someone who use to run U-Haul store I am very disappointed in the quality of service I received.

Rating:

5.0

Paula was knowledgeable and helpful and took time away from her business to ensure that I got the truck properly. Kudos

Rating:

2.0

It was very confusing. I don’t think it was the location, it was uHaul in general.

Rating:

5.0

The Location 1160 Athens Highway was not The Original Location I Reserved The Truck From. This Is the Location I was Sent To To pick up a Smaller Truck Than What I Had Reserved. So I Give Them A Great Review. My Problem is with the Location on Scenic Highway in Snellville. I Reserved A Truck 2 Weeks Before I Needed it, just To Get To The Location For Them To Tell Me They Didn't have The Truck I Reserved, because it Didn't Come In on Friday @ 5p.m. The Day Before I was Supposed To Pick It Up. They could've Gave me a Call, and we Could've Found a Bigger Truck, that way I Would Only have to make 1 Trip in Moving, Instead we Had To drive out of our Way To Get A Smaller Truck. Which meant we had to make more trips, causing us to put more MILES On The Smaller Truck. We were Given Gift Cards To Cover Some of the MILEAGE, But We Still Had To Come out The Pocket To Cover A Great Deal Of The MILEAGE. We Were Going To Use U-Haul Storage, For Some Of Our Things, but we Will NEVER Use U-Haul Services Again!!!

Rating:

1.0

The truck was not clean. There were ants everywhere inside the truck and I got bit several times. The key box had a large pool of water in front of it.

Rating:

5.0

The automated pickup and drop off was fabulous! So easy and convenient.

Rating:

5.0

The back if the truck was not clean at all. There was melted chocolate, bottle caps, beads and dirt.

Rating:

2.0

The equipment furniture dolly I asked for was not in with the truck when I picked it up. It made it much harder to move my furniture. I ended up having to move my things out of storage without the furniture dolly, then go to a different location other than where I picked up the truck to get the dolly in order to move my things into my house. Thanks, Gabe

Rating:

1.0

Worst experience ever

Rating:

5.0

Love this location, service and personnel!

Rating:

5.0

Awesome people and experience! Thank you!

Rating:

5.0

The experience of picking up a vehicle from Peddlers Emporium was very different from the normal for me but the team was more than fantastic on pick up as well as drop off! They al were super friendly and customer service was fantastic!

Rating:

2.0

I called the Night before our pick up date to confirm my truck would be ready, and as has been our experience literally 100% of the times we have rented from Uhaul, we were told they did not have a truck at that location. I called the main customer service number and was told there were no trucks in my area available! They were able to upgrade us to a bigger truck for the same price as the original reservation. The Uhaul truck we were given was not clean and the air conditioner did not work! The location where we picked up our truck was not a “Uhaul” store but rather a shop that I guess has a contract with Uhaul to be a pick up and drop off location. The employees were not wearing face coverings of any kind or practicing social distancing. This was not the location I had originally placed my pick up order with. No email or phone call about the pick up location was sent. I will be doing research to find another company to rent from in the future! I was given no communication from Uhaul that there would not be a truck available eventhough I was able to reserve one a week prior to my pick up date!

Rating:

5.0

The customer service was A1, best service I have had at Uhaul.

Rating:

1.0

I was first told when I called to set up online! I did but didn’t receive a email back for hours later. Either way the place I picked the truck up from was scattered and no direction. Truck was dirty in the back as well. Also I was over charged for fees I have no clue are for!!!! Returning the truck sucked because again there was no clear directions!!!! Horrible experience

Rating:

5.0

keep up the good work

Rating:

5.0

Great experience! Thank you Paul!

Rating:

5.0

Location is also an antiques shop. Owner is an elderly lady who is so nice! Would use again!

Rating:

5.0

Staff was extremely helpful and friendly, vehicle was in great condition.

Rating:

5.0

Once we got on the same page, everything went well. The drop off process was very frustrating before drop off, because it was originally assigned to Champion Storage, but when we arrived, they stated they were not taking any additional equipment. The storage unit was in that facility which is the reason why we wanted to drop off the equipment.

Rating:

3.0

Get the red dirt from the back of the truck. Also, know how to use the U-Haul program to add a driver. Also, ask your rep for furniture pads.

Rating:

1.0

They were very slow processing my order when I was picking up and dropping off the truck. The customer service was not great either. I will not recommend this location to my friends and family at all.

Rating:

4.0

I did have to wait for the reserved vehicle a couple of hours due to the late return but the folks were apologetic offering me a bottle of water and their break area and friendly conversation.

Rating:

2.0

When I rented a U-Haul for 8:00 AM, it was in a different location than i was told, the lady told me in fine print it has the store you preferred, but it was not there. She tracked it for me, and it was about 4 miles up the road, not a big deal, BUT the place was not going to open until 11:00 AM! Which put me behind schedule in moving. I was reimbursed $50 for my troubles, but better communication would be better.

Rating:

3.0

The truck was in poor condition, but it was very clean. My experience with u haul has always been great. Please make sure the truck is well maintain.

Rating:

1.0

We got there at 10am the location was not open had to wait 15-20mins before someone arrived to open up. Then our 15foot truck was not there as promised they were calling around looking for other locations with the equipment available after I called to confirm the day before. They did substitute it with a 20foot truck they had there for the same price but that was after much back and forth and anxiety since I has already arranged the date and time with the people who were supposed to help me move. Was not happy or pleased. Will not use this location again

Rating:

3.0

We were quoted that it would be approximately 40$, but then we get the bill and it's almost 100. That is ridiculous. All because it was a lime before half a tank n u charged 30$. That's a rip off.