I don’t know where to comment about the terrible ordeal I had with this move. I reserved a 10’ truck for this move. I was told there wasn’t one available in my town. But there was one available 40 miles away. So not my favorite option but I said maybe. The possibility of a 15’ truck being available in my town existed. Again not my favorite option but I was open. Day before move I receive a call and was told neither truck was available. This caused a lot of upheaval in my trip. Was very frustrated to be told by uhaul manager that reservations are not guaranteed and pick up and drop off locations are preferences again not guaranteed. I felt that customer care and satisfaction are not your priority. Again this had nothing to do with Oenny Pinchers.
Maria G
Customer Reviews for Penny Pincher Gas & Food LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am not happy that U-haul ENCOURAGES customers to use the APP for returning vehicles, but DON'T verbalized to customers that if you do the return via the APP without any help from their staff they will BILL you $20! What a rip off!!! I never got the "contract" via paper, but was sent to my phone and I was already packing it up and on the road!
Janinea SInteresting multi-purpose location. The shop keeper was pleasant about the whole thing.
Kevin BOverall a great place to rent U-Haul. Customer service was prompt and friendly. I would definitely rent from there again. 👍🏽
Wilford JPlus
Kevin BConvenient, helpful, not too expensive. The equipment had instructions for use, simple guidance. Thank you.
Ron AGreat business
Lisa JIt was awesome to finally bring my stuffs.. now I don't have to worry about that.. Thank you so much..
Theresa ECustomer service was very helpful also gave clear instructions.
Swuena HThey said I could use a 1 7/8” hitch ball which was a lie and the trailer became separated. I told them I had no problem purchasing the 2” ball however they said I would be fine. Incredibly negligent also the lights weren’t functional. You all should refund my money
ANTHONY MGreat people
Ronnie FI called ahead and person was polite and helpful. Thank you
Lenora LWhen I picked up my trailer that I rented some one has been sleeping in there ,smell like cigarettes and had trash all over in there so had to take it to car wash to wash it out ..
Griffith SCustomer service here was excellent. Very helpful and very nice. I will always drop off at this location from now on.
Maria S6hours rental too high and refund is low, should have gotten back 1/3 of overall fee
Willie NEnsure equipment is fully safe and operable... no prior welding repairs and ensure all lights are repaired.
EULANDA CJamal was very helpful.
Hoskie YThank you for helping me haul my new 1980 Pontiac Firebird, so happy to know that I can get dully in short notice.
Avery CThis place rocks thank you!!!!!
donald SNothing. Excellent service.
Reynold MKeep up the good work.
Jacquelyn GVer convenient. Centrally located. People were very nice.
ROBIN SI religiously use this location because they ALWAYS give me EXCELLENT customer service. ALWAYS!
Janinea SThanks
Phillip CKeep up the good work I was so happy with the staff with their helpfulness 😎👍
Jimmy LI did not have any problems when I returned the uhaul trailer. Thank you.
Brianna JHe wasn't helpful he just took the keys and said to leave the truck where I parked it.
JOSEPHINE PThe gentleman was so kind and helpful, I’m forever grateful!! It ended up that I didn’t need the trailer and he fixed me right up. Thank you my friend!!
Renee VExcellent customer customer service!
kathryn bt
Tawny SI was very upset to this location, the hours posted online were no where close to being accurate. I waited over an hour for employees to open but i had no choice to use the drop box. I never feel comfortable to using the drop boxes due to these reasons. All in all I was not happy with Penny-Pinchers Services.
CRASELLE Jpersonel @ uhaul 800-468-4285 did not understand my truck capability or your eq. the gallup uhaul dealer knew exactly what was needed. job completed safely & on time .
David EI was extremely impressed they were open till 9 and that they had a few car dollies and a carrier. So simple and helpful!
Joseph ZTruck had major issues, he didn’t have any pads, and the pads he had were rags and not standard issued U-Haul mattress pads. He is a one man shop and was too busy cashing checks for other customers!
Michael JThe handlers over there was so profesional, just maintain them, all will be well.
SAMUEL JOwner was a big help with connecting and loading. Much appreciated !!!
Barney KVery poor service, had to help unhook the trailer
Ray YSketchy location, weird vibe. Not sure what other business is conducted at that location, but it sure was "interesting". Owner berated me for the review I left last time I rented. If I had not been so tired and behind schedule, I would of rented from another dealer. Definetly not your regular Friendly Neighborhood U-haul. Regardless, if you need a uhaul, you can get one here.
kenneth nNothing. They did an excellent job.
Brenda TLower priced service charges
kenneth nBe more friendly, be helpful.
Traci TThe only problem I have is y’all have gotten too expensive
robyn nI’ve dropped off trucks here on a semi-annual basis and have been very impressed with their handling of my arrangements . Very pleased!
Mike BGreat awesome service, excellent, I will mention to other families and friends, thanks much for your services 😀
Sonya LVery nice gentleman Very busy man
jeff j5 Star Service!
Spencer FNeed a receipt for
Maureen CIf I remember correctly the person who helped me out was a gentleman named Mike, took me to the vehicle and showed me the vehicle inside and out and drove it to the front area for me to drive out. He pointed out the minor damages on the vehicle and told me they already have it noted down and not to worry about it, he also helped me my suggesting I call U-Haul personally and see if they can help me out with my mileage because I gave to go out of my way by 91 miles one way because Gallup New Mexico was the nearest place that rented U-Hauls. And a person from U-Haul changed my contract and added 185 miles to my mileage, which most definitely helped me out, thank you very much U-Haul and thank you very much Mike.
Johnny H