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Charles A
Customer Reviews for Persia General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent selection and very friendly. We have used this location multiple times and they are always very helpful.
Allen EPaper I got said there was half a tank of gas in truck but there was little less then a quarter tank so I had to put more gas then I used to make it half a tank to return it costing me more money
Thomas JThis place is awesome! The Staff was attentive and kind! Made our day during a stressful time.
Tammie SI only had issues with the haul app. I couldn't get it to work so I could return it during closed hours. This is a haul issue and not the dealer. I truly enjoy the customer service at this location. Top notch service.
Dakota PGreat people to work with.
Roger BBetter parking of the trailers.
Terry TThey did great
Clarence CVery friendly and responsive.
Jan SFriendly staff - quick pick up and hassle free drop off. I would recommend to anyone needing a U-haul rental.
James MApp usage was way below average Site pickup was great
Billy CI called them and they said I could drop off the truck and trailer, I did, now this.
James RRogersville location awesome ! Dropped off truck and was done with friendly staff in 5 minutes!!!
Mark LCharged us for returning it to them were we originally asked to drop off. I will never use uhaul again and will never recommend you to any one.you fucking suck
Anthony CVery nice and friendly
Robert FFast and very friendly service. Best experience I have ever had renting U-Haul. Will definitely go back.
Kimberly GNo issues. Friendly and helpful staff.
Kris WGreat experience. Very helpful and friendly.
Diane TLeast stress ever to rent. Didn't take a hour before and after. They had everything ready to when we arrived, just had to run card and driver license. Return show paperwork and pay. Before and after less than 5 minutes.
KATHLEEN AVery helpful!
RUSTY WThe only thing would be a larger lot the reason being is that that location had a large inventory which is a great thing
Troy GCustomer service was excellent and they were incredibly friendly. Wonderful!!!
joanne bI have had no issues renting equipment from this location, I have been renting trailers from this location for several years now. They have always been very friendly and helpful, I highly recommend them
Barry WThe equipment was not inspected apparently. The tire pressure on of the tires was low and due to the distance, the tire would have blown out. Fortunately, I noticed it before I had an issue leaving me stranded in a rest area for 3 hours. Roadside assistance had me on hold for an hour before answering. Arron the service rep was great but could not locate a a tire store in the area that I was broke down. U-Haul being a large company should have better service in the event of issues on the road. I'm not a happy customer.
Dwayne PEasy drop-off transaction.
David CThe online statement said I was only going pay 65 dollars and when I played at the store it jumped up to 137 that's crazy I had it reserved yet a different price when got to the store will not use uhaul again
Kyle RThe woman who helped me was super nice and made picking up the equipment an easy process.
Victoria PDropping the truck off after our one way move was very easy and the staff were friendly and very kind. Thank you!
Dale HI would not recommend uhaul to anyone I was over charged and your ridiculous prices for getting a lost key socks and I got charged almost twice what I was quoted. But the place I got it was nice people
Kenneth GSmall store but the customer service was great friendly and respectful people I recommend going here if you are in the area of Rodgersville Tennessee
Dwayne TI had reserved the trailer at one location but when I arrived they didn’t have the size and I had go to another location to get the trailer. When I got there, the cashier rang up the order and I asked for a discount because of the change in location. She was polite enough to offer a $10 discount, but it ended up adding $10 to my order. As she tried to correct this by adding more of a discount my total kept going up. I was getting frustrated because I was on a schedule and was getting more and more behind. I asked her to try and fix the problem while I went and hooked up my trailer. The trailer was blocked in by one of the moving trucks. I went in and told them I couldn’t get out. They gave me a key and asked that I move the truck as the my were not very good at driving the trucks. At this time, she had my receipt ready which was $92 instead of the $82 on my original reservation. I wasn’t concerned about the discount as I was running more more behind schedule but insisted that the total at least be brought down to the original amount. She told me $92 was the original amount. I argued and finally she opened the cash register and gave me $10 cash. The whole ordeal ended up putting me almost an hour behind my schedule.
Jeffrey MVicki knows everything there is to knew about customer care and satisfying them very knowledgeable and caring she should be an ambassador for your brand many out there could learn a lot from her
Anthony GThis is not the place that I chose.
Sean GGreat service, easy drop off!
Deborah BVery nice people. Took care of me.🙂
Denise WI was disappointed by availability through Uhual's website. I would like to see the website use more updated information. The fact that the equipment was not available where I requested and showed having equipment added an hour to my move preparation.
Jarred CFriendly customer service, have used them before for u-haul rental service.
Alan JI love this uhaul location. Down to earth people that make you really feel like they're interested in helping you. I pass multiple uhaul locations just to deal with them. I tell everyone that I know to go there where they'll be appreciated and taken care of. Thank you for letting me say what I've thou6for so long!
WILLIAM MThe Persia location has multiple trucks and car dollies. These are not well organized and should probably be redistributed to other locations that need them (like the Eastern Blvd. location in Montgomery).
Frank PDropped off trucks no one there but plenty of room to park. Slot was pretty full to drop off papers and keys. But ok
Ralph CFast check in and out
Barry WThey were very helpful and polite
David TTrailer could have been cleaned. Help putting trailer on hitch would've been great. Condition of the trailer was poor but it drove well. Lastly, the clerk could have listened to my request to add my gift certificate to the work order instead of having me call uhaul after the fact.
Nicholas AVicki was a pleasure to meet and welcomed us to the neighborhood. Nothing to improve, smooth and easy transaction.
Michelle RNo hassle drop and go
James TPleasantly surprised with the cost. It saved us from making SEVERAL trips. Will keep in mind should the need arise again. Thanks Vickie Seay !!!
Robert CThe driver side door rattled when I was driving and I pointed this out at return. Also the windshield was covered with bugs. Cab was excellent inside !
Charles CNot much to say the Lady was nice bout all.
Jackie HGreat people here, great drop off site, easy to move vehicles around, easy checkout and can fill up the gas tank there. Friendly staff, great experience.
Connie HVery friendly and quick turn in so I could go about the rest of my day.
Robert F