Asegurar las reservas
Jonathan A H.
Customer Reviews for North Florida Holding And Investment Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was not clearly marked and thus, difficult to find. Upon retrieving the keys, the vehicle was dirty and left with little to no gas. I had also purchased furniture pads and did not receive them but was still charged for them. I have never had an unpleasant experience with U-Haul, so this was a first but still extremely disappointing.
Kayla F.Omar was very courteous and helpful in my most recent and past rental needs. He is very professional and friendly. I almost think he owns U-Haul. I will rent from him from now on whenever I need a rental even though I pass by over branches just to get to his. Thanks for everything Omar
Jody P.Would of been excellent but apartments being built, no fault of this location. There's a location lest than two miles from me but somehow my call got directed to this location. I'm so glad it did. Although it's further for me to travel to this location, this is my home U-Haul from now on. Omar is U-Haul personified
Jody P.Nothing
Gerald J.Always great service
Luis M.Great service!
Luis M.Nothing it's an awesome uhaul place to rent from
Yolanda W.Omar the owner was very helpful and kind. His business partner was also very helpfu. I would highly recommend anyone in the area to go there. I will be using the same location in the future.
Stefanie C.The office wasn't open that cause a delay in my mover so my mover end up leaving
Chanetta S.Bad service Omar isn't truthful
Bartholomew S.Was on hold and back and forth with customer service for 2 hrs spoke to 3 different people about not receiving the lock box code . Called the number of the pick up location which was a bail bonds and was told that I couldn't come in everything was done online , then I get charged for mileage that I didn't even drive service is horrible and I'll never rent with uhual again
Denise J.This was supposed to be an Investment & Financial Services offices, when, in fact, it's "Mr. Florida" a bail bonds office. When there is a person in this location, they are the bail bonds people and know absolutely nothing about renting and/or returning the equipment. In addition, I declined the insurance and signed a waiver. Omar -- the UHaul guy -- told me it would cost me $75,000, as the van was brand new. I said that was fine because my credit card and auto insurance both cover the vehicle. However, this liar went ahead and charged me for it anyway. Never got a single piece of paper. He did everything on his laptop and then lied to your rep, Kaylee Miller. She said there's no proof -- well, of course there isn't because he didn't give me 1 single piece of paper. He was very annoyed he had to come over to the office because there were problems with the lock box for the keys and the app kept going round and round. He rented it out on his laptop in seconds,but I'm being charged for insurance I declined. That's not right. In addition, he never explained a single feature to me. My vehicle, which was getting a new transmission put into it, had to go to 2 different garages, unfortunately & it took forever.. At least the lady at the barber shop had me sign something on her phone. However, she never explained anything either. These "neighborhood shops" may be saving UHaul a lot of money, but I'll never rent from your company again -- unless it's a REAL UHaul location. Penske is a MUCH BETTER company to rent from. I'll Uber if I have to instead of taking one of your vehicles again. Your reservations dept. is the only thing you've got going for you. Such a shame!! Ms. Miller is taking the word of a man who represents his co. as being a Financial and Investment Office when it's "Mr. Florida" bail bonds. I never would have rented from them. Trust me on that !!!
Rosalyn W.