Difficult to find. Signage is poor. Office area is small and not very clean. Area lacks professionalism. Convenient location.
Flint D
Customer Reviews for Premium
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really appreciated the warm, effective and efficient services of the staff in this location!
Mercy MThey were great! Very helpful and super cool people!!!
Tyler LThe location was great. I didn’t know that the equipment was inoperable until I had a car loaded on it. The ratchet on the passenger side was broke. I called customer support and they wanted to send road side assistance but at that point I had no time to wait. It was a complete waste of time and money.
Kristina XGreat customer service! Thank you!
Khiana JThe tuck was beat up and dirty inside and out.
John HBait and switch price. Was told it would be only $20 for the rental and a dollar or so per mile. We drove like 10 miles and we were charged like $89! That's not what we agreed to!
Daniel BGood service
Wei LEverything was quick and smooth!
Robert OI ordered 10 moving pads that were not in the truck, I was informed that the pick location does not carry those items. I would like a refund of $10 for the missing items I paid for.
Madison AIt’s hard to find. It would be easier to tell customers where to turn since there is no street name/number and no Uhaul sign from the street.
Briana MThe guy was really nice but it is a hole-in-the-wall place and we drove around for 30 minutes trying to find it..
RONNY AVery Satisfied!
paola gWhile the gentleman was very personable, I found our reservations had been changed. Our drop off was removed and left us trying to find out where to drop the vehicle a hassle. The truck was very filthy inside the cab. I was dropped off to grab the truck and when I went to open the cab door, I was hit with an overwhelming odor of urine. I immediately rolled the windows down and had no choice but to drive the truck as my wife had already left. As I drove the vehicle, I could see little black hair all over the seats and what looked like greasy stains all over the seats. Upon a closer look, I realized I was sitting in urine and the passenger seat was covered in it and down in the floorboard. The engine cover was covered with splattered urine and being a humid day, the truck was sitting all closed up with this going on inside it. I got to the location to pick up my furniture and found that the back of my shorts were covered in this and that I smelled horrible and was humiliated. With the Covid 19 virus happening I was really worried about what I might be exposed to. I had my gloves on and my mask on the whole time while driving but seemed sick anyway. I dropped the truck off yesterday finally and felt sick well into the night. I will never rent from U-Haul again. I will be seeking a full refund.
Chris PThe truck would not keep running at stop lights and they did not have my pads or dally at the location that I ordered on line so I had to go to a different location to get them I do not fill like I got good service
Michael BI was treated with respect and kindness at this location right away when I walked through the door.
Garsha WThe service was very poor. I made an reservation. We were late to go pick up our items. Waited in line for 30 minutes only to be told they gave our items away. We did not receive a courtesy call, email or text. We went to another location and after an hr we received another truck. We could not get the tow to place the car on top of it. We got another reservation for this tacoma location for a tow. We told them we do not want to pull the vehicle but for it to rest on top. Once we got there they switched us to a tow dolly to pull our vehicle. We asked for assistance and was told by one of the workers they're not allowed to touch the tow dolly and she can direct us how to. We were driving from Seattle to Atlanta. We finally stopped at Uhaul Columbia Mo 70 west where we met John to take a look at the tow. He stated the only thing was holding the car together was 1 strap. The other strap on the other wheel wasnt on anymore and the tire moved. The chains onky had one hook and one was missing. He was the one that told us for $20 more we could've gotten item properly assemble but we were not offered that, even though we explained we were not sure how to even with her pointing out how to put itmes on John at the 70 west Columbia Mo was able to cut the old chain, gave us a properly working chain and fixed the car properly on the tow. And from then smooth sailing. The Tacoma facility needs better training and customer service. I will not use Uhaul anymore after this situation.
Teaca Jgreat customer service, will definitely rent from him again!
terry hI feel my money was milked. I’ve never been changed all these bogus fees in all my history using Uhaul. Highly dissatisfied.
DEBRA WMt experience with u haul was beyond great. I had issues with being able to bring the truck back on time and they really worked with me to make the situation best for myself and them. I only had cash to pay with because my card was locked and they worked with me on that as well. The place was amazingly cleaned and all the staff I felt with was super friendly and helpful. All in all I am great appreciative for everything they did for me and my overall experience was 5 star if not more. Thank you so much for the outstanding experience with your company I look forward to doing business with you guys again soon. Thank you.
Katie MThe owner was extremely helpful and friendly and the service was top notch.
Jeannie MThe business was more for mechanics and other vehicle needs. They also took U-haul's in and did rentals. The appearance did not bother us as the folks were very accommodating.
Mary JI still have not been refunded my deposit. They told me they aren't authorized to give it back only by calling the 1800 number can I get a refund back. This has never happened before.
MASON LThe service was fast and friendly overall nice move....
NIETISHULA MI had to hook up the trailer my self, and I was charged $18.00 for insurance that I did not need. Do not go to this location
David LGreg was knowledgeable and friendly, very easy to work with and made sure I understood everything I needed to. I would highly recommend this location to anyone in need of his services.
Clark WThe van as very clean, and I was in and out in no time. Staff was friendly and helpful I would definitely use this location again.
Kiante PThe customer service here was excellent. The truck we rented was clean and well maintained. Would definitely recommend them.
They where really great. Friendly informative and fast. What more could you ask for.
Adam MPeople there are great. Will be back for allll of my future Uhaul needs!
BARRINGTON HNothing I going to rent all my rental equipment here
BRIAN CThis location was by far the fastest service I've ever experienced with a uhaul rental.
David BAwesome customer service
Steven HCan't think of any ways to improve the service
RANDAL BCross train other employees in case the boss is out of the office. The owner was accommodating when it was discovered neither of us had an electrical pigtail adapter. Greg agreed that if I chose to purchase a pigtail, he would refund my purchase & then hold the pigtail for his next customer. Guess what? Greg's a man of his word. JB
JOSEPH BThe owner was great. Quick in and out. I will rent from him again!
KENT BIt is a dingy unkempt bike shop and they were, at first, not wanting to take the truck. They appeared to be confused about the check in process.
SCOTT DWell I had to rent two units instead of one. Cause I had a reservation for a 17' box at destination center but they only had a twenty six footer. And that is to big for what I was doing. So had to call some places to find something available . Thank god the place I rented from was so helpful.
LONNY S