Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always have had a great experience every time I have rented equipment from U-Haul.
Brian Roderick
Rating:
1.0
The best way to improve would be to take away their franchise rights. I showed up and they weren’t even open, just had a half assd sign stuck to the door whining about staffing shortages (which is code for we don’t pay enough to keep employees) and providing a phone number to call. I left a voice mail and am still waiting for a return call…over a day later.
I want my money back. It took me over an hour to get my truck with ZERO help from the dealer.
Brandon Beshears
Rating:
5.0
Customer did not leave a comment.
Arthur Godfrey
Rating:
5.0
Customer did not leave a comment.
Jeffrey Vanhoy
Rating:
5.0
Nice Trailer, Ive always had a pleasant experience with Uhaul.
rick dunham
Rating:
5.0
Customer did not leave a comment.
David Piver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Jones
|
Overall Experience
Rating:
5.0
Very friendly service! I will definitely be back! Thanks
ercan sanli
Rating:
1.0
Customer did not leave a comment.
joseph lau
Rating:
5.0
Customer did not leave a comment.
Barry Kingsbury
Rating:
5.0
Customer did not leave a comment.
Douglas Witt
Rating:
3.0
Make sure all of the lights on there trailer work (the important ones anyway)
Chris Holtsclaw
Rating:
5.0
Fix the U-Haul website! I tried to check in on-line and the website changed my rate by a factor of 3X!!! This is unacceptable!!! It took a lengthy phone call with U-Haul (not the pickup location) to get back to a reasonable rate. The phone person wanted me to take a photo of my printed copy with the lower rate. Then she challenged me because it didn't say U-Haul in the photo. Unacceptable!!!
Kevin Wilson
Rating:
5.0
Customer did not leave a comment.
Christopher Bland
Rating:
4.0
Customer did not leave a comment.
Daniel Adkins
|
Overall Experience
Rating:
5.0
Vehicle was available on time as requested, filled with fuel and clean.
Staff was very helpful in the checkout process, as was using the online reservation to initially secure a van. Will definitely recommend to others, especially since this location is so convenient to our town.
ELINOR WARRING
Rating:
5.0
Customer did not leave a comment.
Timothy Fake
Rating:
4.0
Customer did not leave a comment.
James Stuart
Rating:
5.0
Give us the ability to rent a trailer at the CLOSEST Uhaul dealer to our home !
Steven Anderson
Rating:
5.0
Wonderful facility and staff! Would highly recommend to anyone!
Khory Kaczmarek
|
Overall Experience
Rating:
5.0
Family-owned business, nice folks- very reasonable. Clean, well-lit facility. No issues!
Jason Morejon
|
Overall Experience
Rating:
3.0
Staff at this location were not communicative and pickup/drop off instructions could have been much clearer.
Emma McMahon
Rating:
5.0
Customer did not leave a comment.
Kevin Boone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Byron Toney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS WHITE
Rating:
5.0
Mrs Bobbi is the best. I've used this storage facility twice and had no problems getting a unit and got exactly what I needed. The owners are like another part of my family. Definitely will use again.
Takiyah Barney
|
Overall Experience
Rating:
5.0
Very professional. A pleasure to work with.
Danny fournier
Rating:
3.0
Customer did not leave a comment.
Steven Cradlin
Rating:
5.0
Customer did not leave a comment.
chris parry
Rating:
5.0
Customer did not leave a comment.
ROBERT Stark
Rating:
5.0
Customer did not leave a comment.
Phillip Young
Rating:
1.0
Location was closed at my time of pick up. It cost me $500 in labor and possible another months rent in storage. Also had to make another 180 mile round trip on Monday to pick up the trailer when they opened. 2nd uhaul, 2nd bad experience…….
Michael Connors
Rating:
5.0
Make the app. used for after hours pick up and drop off easier to use. It was an extremely frustrating process during pick up and I was thankful to God there was a live person who I could turn the vehicle in with upon return.
William Teague
Rating:
4.0
Customer did not leave a comment.
Michael Del Torto
Rating:
5.0
Customer did not leave a comment.
Christopher Drummond
Rating:
5.0
Fantastic service! Friendly and OUTSTANDING staff. 10/10 🌟🌟🌟🌟🌟
Larry Williams
|
Overall Experience
Rating:
5.0
It was great working with Bobbie.
Dwight VIGNA
Rating:
5.0
Customer did not leave a comment.
MICHAEL MEYER
Rating:
5.0
Customer did not leave a comment.
Alexander Davis
Rating:
5.0
Customer did not leave a comment.
DAVID KOSTELNIK
Rating:
5.0
Customer did not leave a comment.
Jason Alborough
Rating:
5.0
Customer did not leave a comment.
LEIGH VEDITZ
|
Overall Experience
Rating:
5.0
By far the MOST OUTSTANDING customer service experience ever! Service was quick, easy, super friendly, and very professional.
We were made to feel extremely valued and respected, and we will highly recommend this U Haul location to everyone we know. Superior staffing in an awesome location as well!
GERALD BEASLEY
Rating:
3.0
Customer did not leave a comment.
JOHN WALKER
Rating:
5.0
Customer did not leave a comment.
Gary Burns
Rating:
5.0
The entire process from Queenstown to Brunswick, Maine was seamless. The equipment was in great condition, ALL staff were knowledgeable, courteous and helpful. There are no improvements for excellent experience.
STEVEN DUSTIN
Rating:
5.0
I had an excellent experience at this storage facility. The staff were very helpful and genuinely cared about your storage needs. This facility was well maintained and had a family run touch making it a really nice place to store your things safely.
Amy Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Wasko
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry Shaffer
|
Overall Experience
Rating:
1.0
Was 2 days away from moving the county only to find out my original reservation was “moved” to a different location 1 hr away. No calls, not texts.. nothing! I only found out when I called to check in. Then the equipment was trash I returned it 5 days early and found out I would be charged for the entire 6 days. The equipment felt unsafe and I didn’t want to risk damaging my vehicle.
edward lawlor
Rating:
5.0
excellent owners! extremely nice and helpful
Penny Robitaille
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Kimble
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOM HENNERTY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSH DONALDSON
|
Overall Experience
Rating:
5.0
Charlene was very kind and helpful, a true blessing. Thank you.
ROBERT MURRAY
Rating:
5.0
Employees were very nice and went out of their way to make sure I was taken care of. I highly recommend Queenstown Self Storage UHaul.
BARBARA CUSIMANO
Rating:
5.0
Customer did not leave a comment.
CRAIG MC CONNELL
Rating:
5.0
Friendly, outstanding service
MICHAEL WALSH
Rating:
4.0
Customer did not leave a comment.
FRANCO MEDRI
Rating:
5.0
Customer did not leave a comment.
DAVID LEVASSEUR
Rating:
5.0
Ashley was wonderful to work with!! Very knowledgeable and helpful!!!!
Barbara Boumboulis
Rating:
5.0
Customer did not leave a comment.
WENDY DIVILIO
Rating:
5.0
Customer did not leave a comment.
SANDY JORDAN
Rating:
5.0
Great facility. Owner & staff are very accommodating. Money well spent when you need to store belongings.
LAURINDA WARREN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy Davis
Rating:
5.0
Customer did not leave a comment.
Judy Beskid
|
Overall Experience
Rating:
5.0
I discontinued my use of the facility due to my retirement from my current job and so no longer needed it.
All was very good.
RICHARD CULOTTA
|
Overall Experience
Rating:
5.0
The storage facility was so convenient and easy to get to. It was very nice to have a place so close to home. Being new to the area, Bobbie was very
helpful and we felt lucky to have found Queenstown Storage when we needed them. I would highly recommend this place.
Bonnie Reece
|
Overall Experience
Rating:
5.0
When we sold my moms house I came to Queenstown self storage and got a unit right away. The lady in the office by the name of Charlene was very polite and she showed us different units and helped us with the best one for our needs. Highly recommend!
Takiyah Turner Barney
|
Overall Experience
Rating:
5.0
Very friendly customer service reps. Facility was in good shape. I would use them again in the future.
Michael Younger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES RODERICK
Rating:
5.0
Bobby was amazing. She helped us out with everything and followed up to make everything had been done
HOLGER SCHUSTER
Rating:
5.0
Customer did not leave a comment.
Jody Normandin
Rating:
5.0
Customer did not leave a comment.
RITA PINKNEY
Rating:
5.0
I've rented from Queenstown Self Storage several times and highly recommend them.
BARBARA CUSIMANO
Rating:
5.0
Customer did not leave a comment.
PAUL LONG
Rating:
5.0
Owners were very courteous and friendly.
Carroll Chester
Rating:
5.0
I had an issue with a motorcycle trailer rental. I didn't know I had rented an 'in town' rental, one that had to be returned to the original rental dealer. Problem was I was going 400 miles away and staying. I called UHaul and they connected me to another dealer close to the original one that had a one way rental available. Problem was I was supposed to be in the area at 12:30 ish and they were closing at 12:00. They said they would stay late. The woman who stayed was very helpful.
Bobby Hearn
Rating:
5.0
Customer did not leave a comment.
Amanda Dimitriu
Rating:
5.0
Bobbi was friendly, professional and helpful. My rental experience was pleasant and efficient
Edward E McCall Jr
Rating:
5.0
Very helpful and professional.
George Jones
Rating:
5.0
Customer did not leave a comment.
Michael Schaefer
Rating:
5.0
Highly recommend Queenstown Self Storage for all your UHaul needs - very courteous, friendly and helpful staff!
Barbara Cusimano
Rating:
5.0
Customer did not leave a comment.
David Cooper
Rating:
5.0
Customer did not leave a comment.
Kate Kelley
Rating:
5.0
Customer did not leave a comment.
Sara Vaeth
Rating:
5.0
Customer did not leave a comment.
Raymond Robinson
Rating:
5.0
Customer did not leave a comment.
george jones
Rating:
4.0
Customer did not leave a comment.
Bryant Frazier
Rating:
4.0
Customer did not leave a comment.
Steven Lucas
Rating:
5.0
Wonderful group of people that were very helpful. The rental process was so easy!
kelly eldringhoff
Rating:
5.0
Customer did not leave a comment.
Clarence Smith
Rating:
1.0
the APP is the worse thing you could have established. I received emails telling me two places to pick up the truck. I tried to pre register and when it did not work the person said I can't pre register. When t was at Queenstown to pick up the truck my picture was too dark. I had to take 5 pictures and then multiple pictures of my drivers license, I was asked for more ID like my passport. I told her I didn't carry it with me she said most people don't so why would you then ask for it. VERY VER BAD EXPERIANCE
Sam Shiels
Rating:
5.0
Customer did not leave a comment.
Miranda Tharp
Rating:
5.0
Staff was excellent - I highly recommend using Queenstown Self Storage for all your UHaul needs!
Barbara Cusimano
Rating:
5.0
Customer service was excellent Charlene was so helpful and the manager was amazing with the knowledge and helped me get the best uhaul that I needed to move my daughter
Takiyah Turner Barney
Rating:
5.0
Customer did not leave a comment.
Kelly Endringhoff
Rating:
5.0
Great job and a very close UHaul store for the return.
Marianne McMahon
Rating:
5.0
Terrific people and always helpful. Great Location.
David Branning
Rating:
5.0
It al went very well...
William Gunther
Rating:
5.0
Everything and everyone were great
Howard Millard
Rating:
5.0
very good ladies were very nice
Kenneth Southard Sr
Rating:
5.0
Competent and friendly
William Pollard
Rating:
5.0
Customer did not leave a comment.
steve cernak
Rating:
5.0
Customer did not leave a comment.
stephen gogulski
Rating:
5.0
The owners were amazing!! Outstanding customer service. 5 stars!!
Michael Freshwater
Rating:
5.0
Customer did not leave a comment.
GEORGE MEADOR
Rating:
4.0
Very courteous and helpful staff!
mark vandyke
Rating:
4.0
Customer did not leave a comment.
William Williams
Rating:
5.0
Staff was wonderful to work with - I highly recommend using them!
Barbara Cusimano
Rating:
5.0
Not only is the facility secure but the units are kept in excellent condition. After 3 years in storage the only thing I found was a lot of dust.
MADELINE TITZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william hager
Rating:
2.0
This place was small and barely had any room to return the trailer I rented. It was also closed on a Saturday. I ended up dropping off the trailer in the limited space in front of the store. Ridiculous for this store to be closed on the most popular day that people rent equipment.
stephen gogulski
Rating:
4.0
This company provided very good customer service. I would definitely use them again.
Agnes Adams
|
Overall Experience
Rating:
3.0
Facility was small. Not a lot of room to maneuver truck with trailer
Thomas Seymour
Rating:
5.0
Staff and owners where great
WADE ZULAUF
|
Overall Experience
Rating:
5.0
Terrific people who know customer service. Highly recommend them for storage and UHaul rental.
David Branning
Rating:
5.0
Customer did not leave a comment.
Coleman Sellers
Rating:
5.0
Customer did not leave a comment.
craig ristuben
Rating:
5.0
Great place for storing would highly recommend.
DANIEL KELLY
|
Overall Experience
Rating:
5.0
Everyone was so kind and worked with you to find the unit that best met your needs
WAYNE WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Miller
Rating:
5.0
Great rental experience. Truck was brand new, only 1200 miles. The pickup and drop off was effortless. Will definitely use this facility the next time my needs call for a rental.
Stephen Schindler
Rating:
5.0
Great customer service easy process setting up account and canceling when we were done with the unit. Love the payment on line option and the reminder payment emails. Highly recommended.
Nina White
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Debra Davis
Rating:
4.0
Thank you.
CAROL MCGRAW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Knapp
Rating:
5.0
Friendly, good people
Rating:
3.0
Was not able to move in this week but I do plan on making reservation in the near future
Privacy Request
|
First Impressions
Rating:
1.0
The lady running the office was nice, but when I made the reservation online, I saw pictures of a nice, covered RV storage area. Covered storage did not exist. Wasted trip.