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Shemiya Z
Customer Reviews for R&M Commercial Real Estate
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Putting the keys in the lock box and cleaning the trucks in the front and back. I even had pads in the back that I never asked or paid for which I told the dealer about and they just said said, bring them back. Probably about 50 pads or more, which were there inadvertently in exchange for such horrible service, and not only this time but time and time again.
Kyle SActually make sure the lock box works for the customer and have the key inside. I waited an hour past my pickup time after being told the key would be in the lock box. Also my order was not complete as the utility dolly was not inside, and I was charged for something I did not approve. No call backs whatsoever when I left voicemails.
Cedric J3rd party drop off, no customer.parking.
Mark TContactless service was great. The team in the office was quite helpful and very fast.
Anthony MThe trailer was clean and serviceable, but the wiring harness extender from the trailer plug to the truck was broken in two pieces. The personnel at the location stated that they only got $3 per rental, so I should "just rig something up". Luckily, the other car trailer had the wiring harness and I was able to swap the broken one with the serviceable one. If there was no harness to swap, I would have been without a trailer or would have had to decide if it was worth running without lights on the trailer. Not acceptable for the amount it costs to rent.
Stephen LMy personal property got wet from the rain, to include all my clothes and furniture.
Israel SClean and disinfect before a pickup
DEDE MThe running lights on the right side of trailer didn’t work. Need to have jacks to make easier to hook up. Don was helpful in connecting trailer.
Sanford TI had asked for a dolly to help me out, but it was not in the truck and I had to do without. Also, the online Uhaul pickup system is more of a torture than a service. It took more than 15 minutes to complete while I was standing in the cold. The drop off was just as bad.
Michael HNo comment.
Arthur SDirty truck . Was afraid of getting charged for cleaning. You didn’t
Jeff BNo issues returning, except it was a maintenance company yard and office.
Darryl DI’ve rented trailers (and trucks) many times in the past 2-3 years from UHaul, and this is the first time that a staff person did not offer to hook up, or help to hook up, the trailer. I will not be using this location again.
JOSEPH RTrailer had a bald tire, electrical plug for lights was missing,the rubber piece on the hook was broke and the safety chains were wore over half way through.
WILLIAM PDid not like at all that the staff at this location was not allowed to help with the hook up!
Terry GStaff was extremely friendly and knowledgeable. I was provided guidance and assistance with the equipment that I rented. I would use this company in the future.
Adam BThe equipment was very old and had rust holes through it. The rental facility did nothing to show me how to use the equipment. Equipment was sunk in the ground and could not be Jacked high enough to attach to my truck. When I asked for assistance, they said to Jack the equipment up. I stated it was at its highest point and still would not reach my truck. Only at that time did they come out and look at it and brought a jack with them to jack it up. I was very dissatisfied with their service and the condition of the equipment.
JC SThe crappy lock needs to be replaced. We ripped our fingers open trying to get the key. Park it in a dry location. We were ankle deep in mud and water while we tried the lock to get the key for over a half an hour.
Douglas Wfurniture cloths were all wet
Brian DThey forgot to give us all our equipment and we had to go back
Brian PI dropped off my truck and auto transport after hours, so I did not get an opportunity to see their customer service
Raul CI asked for the truck at 9:00 am and did not receive until 10am.
Susan REverything went well. We got lots of help and useful information from the knowledgeable gal who set us up with the truck. We had no issues, just a good rental (no improvements necessary) My wife & I appreciated seeing the picture of president Trump on the wall and the conversation that it inspired. Thank You, from Bill & Mary
William SI had to unhook the trailer without any help, a 6 x12!
John OOpen earlier
Deborah HTruck was on empty at pick-up. The lady behind the desk was slow. It took 30 minutes to get out the door. A utility dolly was placed on my contract when I did not receive one. This caused a problem during truck drop off. The truck was wobbly when driven over 30mph.
Staff here was very good!
Charles LWe spent over half an hour cleaning broken pallets and sticky mulch out of the back of the truck before we could use it. The previous users left it filthy. Which wouldn't have been an issue had we not been under a heat advisory. It was miserable. However, the company we rented it from made the process of renting extremely easy! But for what we paid it should have been clean!!
CRYSTAL HFriendly and Polite
Keith HExtremely polite and courteous staff.
Christopher FR&M was fantastic. Especially after JB Trading reneged on my first reservation with a "Sorry dude, I can't help you, the U-Haul guy left". Thanks to R&M and Angela Harlan at corporate, she was also awesome.
James WWe needed a large truck on short notice and they provided the truck and friendly service during the entire experience.
jerry fThis is the second time I've rented from this location and they were super helpful. I've rented u-hauls from a few other places in town and these guys are by far the friendliest and easiest to work with.
VICTOR PVery organized and accommodating. Excellent service overall.
GREG BGreat service and great people! Definitely will have my business in the future.
GARY TI phoned several other UHaul agents in the area and received the most professional service from the agents on Fields Drive.
Roger MVery helpful, in and out in a very short period of time.
JONATHAN TVery nice people! Would strongly recommend this company in the future to my friends and family.
KEITH MFriendly staff the lady behind the counter helped me hook up the trailer when no one else was available very helpful
ROY WThese people were great. Made a hectic day a little better.
RICHARD HNo gas station available from the way we came in. Was afraid I was going to be late or over miles looking for gas. So I elected to take the penalty on gas.
WILLIAM RClarify which vehicles include the ramp.
Christa DOwners never returned my call or showed up for my 12 noon pickup time. Had to stop during my move and find the right Uhaul number to report and trailer number.
LIBBY PWent at 9 am to pickup trailer at appointed time .Employee didn't show till after 9:15. Trailer was dirty and had ants in it .Will not use that location again .
DON Wtruck needed an oil change.
TOM EThe trailer I got was poorly maintained. I had so many problems I ended up having to switch out trailers the next day. This put my whole trip behind by a day and caused me to have to pay for an extra day that was wasted trying to fix the rental.
MOrgan FWe drove 3 HOURS to pick up in the truck TRUCK in ASHEBORO to find out IT WAS NOT AVAILABLE. This location in Asheboro ....I would NOT recommend it to a friend. I had called to confirm that morning (speaking to Traffic/Uhaul and to the original place in Biscoe, NC where I had requested the truck). UHaul stated they tried to call me at 11AM and could not reach me because they only had my house number, but I recall giving them my cell phone number as well. 11 AM was after I had already driven 2 hours! After spending another hour at Asheboro, I was told I had to drive another hour (out of my way) to Aberdeen, NC. The girl in Aberdeen was helpful and nice. This location was WAY out of my way and the whole UHaul experience was not pleasant. I would look into renting from someone else after my experience!
MARILYN Pfrom what I see you guys are doing excellent job at this u-haul service I would not change a thing thank you for your service I really appreciate the help you gave me at a short notice thank you so much.
Sonny SAllow the location to price the rental
THOMAS P