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Stephany Allen
Customer Reviews for Republic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager very professional and provided an outstanding experience…… could not have asked for a better experience with him.
Ronnie PageSuper friendly and quick service.
Daniel CarrellNo one at location during business hours. Sign on the door said they would be out of the office two days prior but no updates and no one to provide direction or assistance. Luckily it was just a drop off of a trailer and not an important rental pick-up as some customers were experiencing without assistance.
Bruce HarrellThe man that owns/runs this place is a true United States Army patriot. I rent it from this place before it’s clean. It’s neat and efficient maybe the best one I’ve ever ran from!
Michael CaseCannot think of a thing. Gentlemen taking care of business was very professional and courteous. Thank you!
Robert BakerNo improvements needed. Great service. Great experience.
Russel ParksClean, quick in, quick out, perfect.
Ward DunlapEdgar is the best UHaul guy with whom I ever worked. You need to copy him and put him in all your locations across the country.
Dominic FelixI have rented and dropped off equipment at this location several times and the manager is always very helpful.
Larry HarbinVery displrased with being charged with cleaning charge for one very small piece of debris
Charles SnargrassEdgar is simply the BEST.
David KingGentlemen that helped me was awesome. Easy and quick. Excellent service all around.
Brett BowersIt was fast and easy. Thanks!
Lisa HanesIdk maybe not charge extra then what my quote online was
Samantha YanceyI heartily recommend this location to anyone. The manager was outstanding!!!!!!
Larry HarbinThe staff at Republic could not have been more helpful. The location is large providing easy in and out.
Michael MaloneBrandon is awesome. Very knowledgeable and friendly.
ROBERT DRODERHe was so very polite and respectful. I didn't have to do anything. He attached the dolly equipment and unhooked it when I brought it back. Very friendly and helpful. I will recommend his business and use him again the next time I need a uhaul rental. Very pleased.
Jahayla JamisonEdgar was fantastic! Helpful beyond measure and got my day started off with laughs!
Denise GraberEverything was good.
Abel CastilloLove Edgar the owner!!!
Shawn BergfeldGreat guy running the place.
Neal MaynardEdgar is awesome.
scott arnoldThe guy that helped us was amazing! He backed our truck and trailer down the driveway we pulled into accidentally because we could not back it out. His people skills were excellent! His personality was superior. I would highly recommend this location to anyone!
Anna KrauseDealers on both end were great! Edgar was the best ever. Very helpful, friendly and professional! A real plus to Uhaul! Thanks Bill
william tysonI know there is construction right now. You need more lights around the building and by the gate to turn in keys. It was difficult to take pictures for mobile turn-in and also not safe for a female at night.
Kathleen FountainDropping off the trailer was awful. The road to the drop off spot was a nightmare to drive on and getting in touch with the owner the day of drop off was not much better.
DANIELLE COLLINSGreat staff that hooked it up to my truck, went through safety check, really seemed to care about me having a good experience.
Steve MartinTruck was clean but The alignment was terrible on the truck we rented on Jan.23. We didn't have time to change it out for another - we had to load furniture in that truck the day we picked it up. Evidently U-Haul dealers don't have a way to fix things like that and probably don't care - or the previous renter didn't report it. We rented a 2nd truck for moving the rest of our belongings on Jan. 24. That truck was clean and drove much better than the other.
Nick BledsoeEdgar was very helpful and service time was under five minutes. Outstanding service. Highly recommended
Edgar CedenoMake sure you lookup the name of the drop off!!! Not the address it took me to the wrong location!!!
Dereck FrostHector had everything ready when I arrived. Didn't waste my time and got me on the road quickly. An example of friendly customer service
MICHAEL DAVISThis is the second time within the year using this facility. I was treated so poorly at a previous one that I had given up on uhaul altogether. When I made it to this facility my husband and I was greeted by Edgar. He was amazing from start to end. Very understanding and his willingness to go over and beyond for his customers is the only reason that I will forever be a client of this facility ONLY! Thank you Edgar for your great customer service.
Vershaun MooreEdgar, at Republic Self Storage in Tyler, TX, is a super guy: very personable, helpful, funny, and a true gentleman in every way!!! He was recommended to me by a relative, and everything she said was very positive and true!
Winnie MontgomeryCan’t think of a thing. Very good experience
carolyn SampsonCustomer service was diligent and professional. Gladly recommend to others as well as use for future incidents.
ileana escribanothe person at the location insist to bring it back same day even it was rented for 24 hr
aisif aliHanded in after hours at drop box. A lot of construction here.
keith mcculloughI love I the mangnment they are very nice
Jermaine HunterI was being dropped off by a friend at Republic Self Storage and her blew her tire pulling into the parking lot. The owner came out, was so nice and did everything he could to help us with the tire. When I returned the Uhaul the next day, I was disgusting from the move and had to wait for an Uber to pick me up. The owner let me sit in his office and offered me a bottle of water and talked to me while I waited. Will definitely be using this location in the future!
Eryn HunterThis place was just a drop off location
Karen SneedGreat service and super helpful. Will definitely return for future moving needs.
Stephen KippEdgar was very supportive in our move. He helped us with our car tow, and he was so nice when we requested an extension. I would highly recommend Republic Storage/Uhaul
Darren AndersonCurrent storage construction made for an almost impossible place to park a 26’ truck, particularly after hours.
Jesse kinggardGive the manager a raise
Curtis NicholsEverything was great.
William CumbeeGreat experience and friendly service
Trent WilliamsWe absolutely love Mr. Edgar!!!
Anthony NelsonI dropped off with mobile drop off and was sent a bill the next day for over $300. I was charged for driving over 247 @ $1 a mile. I actually drove 50 miles which was included in the price I had already paid. I was over charged almost $250
Leslie JohnsonAccurate credit card billing in a timely fashion and improve responsiveness by staff when calling in with a problem. I was billed twice to my credit card by the online team, not the local staff that I used. I am not satisfied.
Bryan NealEdgar was great and very helpful.
JASON MILLERThe onsite manager was very friendly, helpful, and informative.
James HearnAWESOME EXPERIENCE ... EDGAR WAS GREAT!!!
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