Easy drop off
Caitlyn S
Customer Reviews for FW Motors And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given no proof that I dropped it off. But it all worked out.
John CThis is a new facility. I believe we were the first trailer that they had rented out. The person in the office was nice but she did not know how what she was doing. I asked for a mechanic to come out and check the hook up. He said he had never done one before. Eventually I spoke to David in the service center who helped check us out over the phone and directed us to another U-Haul dealer who inspected the hook up and fixed several things that the mechanic had done wrong. Originally I requested to pick up the trailer at 9 am. Between the facility not opening until 10 am and then all the problems, it was after noon by the time we were on the road with a trailer. This facility should not be allowed to rent units until they get some serious training.
David R