Not give customers a UHaul at exactly 1/4 tank of gas and bank on them not fully reading the contract so you can charge them a $30 “refueling charge”. Dishonest way to do business and will recommend people avoid this location.
Liam I
Customer Reviews for SSS Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service, punctuality, equipment were all A+++.
Matthew SKenny at this location is an amazing professional. Very kind, helpful and efficient. A true customer service professional.
John HMake sure the customer has all the equipment they rented and were depending on for their move at the pick up site. Do not dispatch trucks with very low fuel.
Michelle CWell I was called about 24hrs before my reservation being told I needed to go to another location to pick up the truck, which was very inconvenient. To help, I was told I could pick up the vehicle earlier at 8:30am instead of 10am, but when I got to the location at 8:30am no one was there. I called U Haul and was on hold for 30mins to have the call hang up. The gentleman who got to the location during that time arrived about 8:45-8:50am while I was on the phone and the person who called me the day before didn’t specify going into the body shop. Once the call was dropped and I went in to pick up the vehicle the gentleman didn’t even ask for my drivers license to verify I was legal to rent the truck or to confirm who I was meaning anyone could have taken my vehicle. I then had to wait for him to clean the vehicle, and by the time I left it was around 9:30am. Two blocks down the way the tire pressure light comes on for both right sided tires. Running late already I stop to put air in them to find the back right tire is leaking air. I called the gentleman at the pick up location, told him what was going on, and went back to switch. By the time I got that vehicle and left the location it was 10am and everything was a hassle. Also, I still never received an email from the updated contract in either case of the day before and from the switch out and that was even after confirming my email three times. Terrible experience. I would not recommend anyone use U Haul. I would rather go through the inconvenience of going out of my way and spending an extra $200 for Enterprise because they are reliable. Now if someone could contact me to maybe make my experience better that would be great, but since returning the vehicle and writing this, I’ve been on hold and hung up on again. Honestly the worst rental experience I’ve ever had for any type of vehicle.
Nathan RI did not receive the rental on Sheffield Ave. I rented from Peerless Tire on Division Street. I was overcharged $70 and was not given proper gasoline credit. The tank was empty when I picked up the van and I returned it 5/8ths. I have tried to straighten this out for three weeks. I am protesting $130 of this charge.
John NThe truck was dirty, way dirty and the fuel gauge wasn’t working at all
SAMI AThe staff at SSS Auto Repair was extremely helpful and accommodating. They took the keys and the truck off my hand quickly.
Rachel KThere is no easily accessible drop off location for the keys. Parking the rental vehicle was incredibly stressful. No one to assist in any portion of the drop-off. Had to come back the next day to drop off the key because there was no dropbox that I could find. Would not recommend this location for drop-off to anyone.
Charles BVery nice and accommodating staff!!
KEVIN ALet me pick up my truck and auto transport from the same location, especially when the Morton Grove location, where I picked up the transport, doesn't charge $140 in taxes.
MARCUS FHelpful and friendly service counter
Dana BInclude the dolly and blankets that were paid for, but weren’t available upon pickup
William MPicking up the truck was relatively easy; the folks who work at SSS Auto Repair are a bit sassy, but I guess that's understandable. Our biggest issue was the app, as this is a self-service U-Haul pick up & drop off site. When we picked up the van, the app would malfunction whenever we tried to indicate prior damage; to continue, we had to indicate no damage, while we had wanted to indicate some prior damage (we tried for several minutes). But all in all, it was a fine experience.
Sherry VThe team here was great - incredibly helpful with the rental when there were difficulties with the app.
Jennifer WDon’t call me sweetie and wear a mask pls!!! Not pleasant, pretty rude and the truck wasn’t dug out of the snow yet when we went to pick the truck up
Seah FExtremely difficult to park. The man at the counter was useless and provided no help. Issues with the app made it even more annoying. Difficult to park there. Would likely drive further for easier return.
Michael NDid not need the dolly or blankets but they were added in and it was too difficult to change when picking up the vehicle. Didn’t want to cancel the reservation and rebook particularly when trying to do the check in outside in cold weather. Don’t add these things on unless the customer specifically requests them.
John MImpossible to get truck out
David kThe process to get cleared to take the truck was very challenging for some reason. We have rented many trucks over the years and NEVER experienced anything like that. However, Anthony was very helpful. He did everything he could to speed the process. Would come to SSS again in the future.
Timothy WThe person using this location must be very savvy on their iPhone to be able to negotiate the process to open the lock box.
Dean GEverything was very hands off—I would have appreciated a little more help and customer service.
Vincent TThis was my worst experience with U-Haul. Upon arrival, all of my information was sorted as it had been when I rented from U-Haul just three weeks prior. I had to refill out all of the information and have not one, not two, but three contacts listed so they could make the security phone calls. That process alone took about 25 minutes. We received the phone calls and still had to wait as there seemed to have been a glitch in the system. The worst part began when we actually got to our van. All trucks and vans were stuffed in a tiny area underneath the L train station. There was an exit just large enough for the vehicle to exit through. Both ways, it took about 15 different pivots in the vehicle to make sure it fit in the spot. The location is pitch black and has every single vehicle fit so snug that there is no room for error. I will never return to this U-Haul location again.
Jordan DYour "self-check" app was a disaster, made me wait 30 minutes in a dark alley. The business (SSS Auto Repair) you rent out of was extremely rude & told me to go sit and wait until U-Haul calls back. Total disaster, but you are lucky to have a near-monopoly so you won't need to care.
Jafar AThe location was closed when I dropped the truck. The parking lot was off an alley and directly under the EL. It was very challenging to get the 15' truck into the parking lot due to narrow alley, narrow gate and two random concrete barriers across from the gate that made it even tighter. Not sure that this location should be available as a drop off location for larger trucks. I found out afterwards that there was a better locations very close by.
Jim CHorrible location, impossible to find and even worse getting it out and back in. Never using uhaul again.
Anna PInterior of the cabin was nasty, classic uhaul cigarette smoke covered up by perfume smell present, + the steering wheel and center dash was grubby and unclean, with hardened on food and god knows what else. Not cool to have a dirty Uhaul cabin ever, but especially during Covid19. Moving is stressful enough as it is, so the difference between a sanitized moving truck vs. a filthy one can make or break you. Either improve your sanitary efforts, or lower your prices to match the risks of viral infection and disgust your providing customers during a pandemic.
Austin TCustomer service at this location because the representative was very rude and not willing to help. He was also not wearing a mask. I was very surprised by him yelling at me for asking a question about picking up the vehicle. I would absolutely not recommend this location to anyone after my experience with the representative. It was truly shocking how unprofessional and mean he was.
tony qVery hard to get in and out of location. Alley is blocked by many other trucks. Small area to turn into place to park truck. Needed help as could not get the self return to work. No one available. Had to call 800# uhaul twice.
Amy MWe arrived to pick up our Uhaul with the expectation that it would be a contactless pickup. However the website was not working. Another couple in the store at the same time was having the same issue. We struggled for 15 mins to get access to the check out process and the person behind the desk was no help. Once we finally figured out how to complete the process (tell people they need to use the app because website doesn’t work) we had to wait another 15 mins for Uhaul to call a family member to vouch for us. Overall the Uhaul experience made us lose at least 40 minutes of our allowed move time. Additionally once we finally got the truck and got to the apartment it wasn’t equipped with any of the moving supplies (dolly, furniture pads, etc) that we had requested and paid for. I understand that verification is necessary but don’t brand the process as quick and efficient when in reality it takes a while. Will not be using this service/location again.
Grace MI was helped by 2 people over the phone when the drop off location was changed. Very polite and helpful. The second person even checked to see how to get into the place when I was confused. Many thanks.
Ann WGreat service at SS Auto. Also great service with uhaul customer support, fast and easy. Thank you for adjusting the gasoline charge. I always can rely on Uhaul for moving needs
Marlee GThe worker at this location is rude and he didn’t help me whatsoever, I understand that right now everything is virtual due to covid-19 but it’s a little confusing and he seemed annoyed when I asked for help. He explained that it was virtual because of covid-19 but wasn’t even wearing a mask when it’s still a requirement in Chicago. I was also charged for fuel when the gas is exactly where I left it when I got it. I’ve used uhaul before and have never had an issue until now, you guys should be more clear when trying to go virtual.
Marie SI was asked to park the truck on the street and put the key in a lockbox. There was no clear signage to indicate drop off location. Protesting was going on and I was concerned about leaving the truck on the street. I took pictures and videos of the location and the truck just in case something happened.
Brenda TWebsite log in is hard to use for online pick up
William ZI have never been yelled at by an employee for wanting to check the mileage and fuel tank before. The employee here went crazy yelling "Why are you giving me a hard time?! Why are you making me check the damage on the vehicle?! Why are you acting like we are going to charge you for every little thing?!"
Juliana PGreat service and convenient location!
Gjokica DAnthony was not very clear on the return of the truck. He did not tell me to follow the link and complete the return, he just stated park the van put the key in the box. Had I not received the email, I would have been charged an additional $20 fee.
Wanda TFriendly and courteous staff
LERZAN GThe only problem I had is I didn’t know where to return the truck (IE street vs lot). Please make that clear next time. Thanks
Trevor HWould not apply my certificate. Said I had to call 1800UHaul. I tried but did not get a local manager to pick up.
Robert PActually have the truck I reserved available.
Steve FSince I have returned the van in working hours of the station, I was especting someone to check the van (gas, miles, condition) at the moment when I returned the van and with me. Also, at any moment of the reservation online said that I had to return the van at 3pm, as it was told me wen I picked up the van.
André CI was worried that parking the car where I was told would result in a ticket since it's a pay by box area. As long as I don't get a ticket, I'm completely satisfied and would recommend the service to someone else.
Joseph HI do not understand the process of u-haul. My record/ identity/background check should have been completed before the day of my rental. It was terrible having to wait for someone to manually check and approve my account at the time of my pick up. This process could have been done in advance or uhaul should have given me an extra hour with the van in exchange for my time to waiting to fill out my info and be approved. I do not understand why I had to re-enter my license info when I did it at the time of my original check out. Parking/leaving my car was not easy and there were no signs indicating where it should be left. This check in process could have been automated and seamless but I left feeling worried and unknown of what charges I might acquire. Please fix. Please allow users to complete as many processes/checks necessary before the check in time. I did not like waiting on the street for some unknown robot or person to approve while I could have done this days before and actually drive the truck I rented at the time I requested. Automate these processes. Thanks.
Danielle B- The Uhaul mobile login site kept giving me an error message when I tried to login. It kept saying “something went wrong on our end, try again later.” - The truck windows were so dirty it was hard to see out of them. - On a positive note the man at the desk was very friendly and I really appreciate him.
cody bI signed the paperwork for a few around $80 and my account has been charged $130. With no contact or no explanation. We left the Uhaul in the exact same condition that we got it. And the man who helped us get the Uhaul did not explain anything very well at all. Nor have I received any information or contact in regards to the increase in cost. I am extremely upset. We did a same day pickup and return and only drove an hour away and back so I don’t understand what the charge is for.
CAYLIN Cparking was an issue as the street didn't have parking near the location
mckensie bGreat customer service... easy to pick up and drop off.
Andrew Vthe opt out model when choosing a moving package sucks. Also, there was no communication that I had to return the furniture cushion blankets, which came in a plastic wrapping that I opened. Because I did not return them I got charged.
Zachary RI could go on about this location but bottom line is i was extremely unhappy with Uhaul overall. My reservations was changed three times along with the location less than 24hrs before pick up which put me out of my way knowing that i had a 18hr drive ahead of me. I was being charged twice after i was given a price 23days prior to pick up. Uhaul customer service is the worst and you all don't talk to each other. The first location i picked up the truck took my money and would not take my calls after. The last location i picked up the equipment i had to fight with the manager over the phone and i did not appreciate his tone on the phone either which i made him aware. I have rented from uhaul 4 times prior to this 5th time and had never had this issue. It was problem after problem. I ended up leaving hrs after i initially wanted to leave so i could beat traffic. Yup you got it...because of uhaul i ended up in the same traffic i tried to avoid. Very poor customer service.
Shermaine LAmazing location, Anthony was very helpful! We picked up and dropped off the vehicle with no problem, everything was well maintained.
Deniz SNothing to improve really--very easy, smooth, and friendly process for both pickup and return
James GThe parking situation is incredibly difficult for both pick-up and drop-off. There are no designated spaces, and most of the spaces require that you maneuver these large vans/trucks into small/awkward spaces underneath the train viaducts.
Andrew FThe mobile check-in was not easy/convenient for the first time. It took way longer than expected and was frustrating. The seats of the truck had dog hair on them.
Korey CLocation did not properly provide the requested supplies.
Michael ZThe cargo van was great but the agent/shop owner made me feel like I was inconveniencing him by renting the van. The mileage and gas were wrong when I was given the keys and he barely cared enough to get off his cell phone.
Jason AI was on time for my scheduled reservation and waited about 7 minutes for the guy to finish smoking a cigarette. I was just another box to check for him. He was put out, barely gave me any instruction, charged me for things I didn't sign up for, overstated the miles on the truck (when I pulled out of the lot, the odometer changed to 382, my bill started at 380) and the gas in the truck (stated to be 3/8 tank, 1/4 would have been generous), mislead me throughout the process (got a different vehicle than I reserved) and my invoice ended up being about double the reservation amount I agreed to. I wish I there was another available truck rental option.
Christian BThe owner/manager was exceptional. It’s a city location so that inevitably creates challenges. For anyone needing a truck on Chicago’s north side, I would highly recommend.
Michael C