Customer Reviews for Shine Towing LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

I wasted 1 hour trying to get the code for the vehicle. The app wasn't working nor the website. We tried calling several times and no one was able to help. we also tried the chat feature and we kept on getting disconnected.

Rating:

2.0

I was charged a cleaning fee when I turned in a spotless truck. I swept and left nothing behind. I’m not happy at all.

Rating:

5.0

Tracy was very helpful. I would recommend this dealer to EVERYBODY! My ONLY Uhaul service location from here on out!!!

Rating:

5.0

The process was easy, painless and quick. Great customer service!

Rating:

1.0

You double booked me at the preferred location in Herriman so I had to drive 10 miles the opposite way for pickup. The app checkout is awful I don’t know why you have to call my emergency contact and employer to verify me when you have my credit card and DL.

Rating:

5.0

I love chatting with the service staff on both ends of the rental. They are friendly and easy to interact with.

Rating:

3.0

It was off the main rough and nobody there I only had the side of the street for parking

Rating:

5.0

The experience, was efficient, friendly, accurate, without incident and truck and equipment was in good shape and operated well. Overall a good experience!

Rating:

2.0

The equipment was not there on pickup time. Had to wait more than half an hour after my pickup time for the owner to arrive and give us the equipment.

Rating:

1.0

The experience with this location resulted in me never ever doing business with Uhaul again. I have actually never been treated so poorly at any company. 5 calls to corporate to get the issue resolved.. $55 for an erroneously added day and related insurance. The treatment by the Regional I was told, Troy Jacobsen ('boss, man' on the caller ID.. classy) was incredibly condescending and accusatory from hello. Shameful behavior. The location is dark at night and doesn't give a safe vibe. The location Manager was also condescending and rude, hung up on me twice even though admitted he knew we returned the vehicle on time, actually a day early. All the way around worst customer service I have had in a very very long time. This should not be allowed.

Rating:

5.0

Nice guy friendly. Explained everything

Rating:

1.0

The requested truck was not available despite being on the website. They did not have the dolly that I paid for. The truck was boxed in so I had to wait 30 minutes for someone to come move the other trucks so I could access it.

Rating:

5.0

Favorite UTAH location for sure

Rating:

2.0

Couldn’t take the time to get me a receipt

Rating:

4.0

The code on the box didn't work so well. We had to try many many times and wiggle the handle to finally get it to open and get our keys. We also made our reservation for 7:30 AM and they called to say our truck was only available at another location a mile away but somehow, our reservation got switched to 10 AM so we had to call in order to get the time switched even though the truck was there and waiting. It wouldn't allow us to switch the time on the app which is not so great. Other than that, everything else went smoothly.

Rating:

5.0

The gentleman at Shine's was really nice and I am grateful for him helping to make the moving process as stress free as possible!

Rating:

4.0

Not a normal drop off location but perfect for what you need.

Rating:

5.0

I all worked out very well.

Rating:

1.0

Attendant be punctual

Rating:

5.0

Picture of gas gauge was not accurate. Gas gauge was barely above 1/4.

Rating:

5.0

The check engine light was on?

Rating:

2.0

Not a great place for pick up. I'm not sure why they even exist when they can only store 3 trucks there at a time.

Rating:

4.0

The reservationist told me the pick up time would be noon and I told her I could be there in a half hour. It would be about 10. She said that would be fine. I got there and no one was there. I called again and I was told that the person was at lunch and would be back in 30 minutes. He was apologetic and very nice. The receptionist was very nice and helpful, just had some misinformation.

Rating:

5.0

It was quick and easy since there was a human there to check out!

Rating:

1.0

My quote was $550 and he charged me $850 which the company had to reimburse me the $300 back into my account. He was very dishonest.

Rating:

5.0

The guy is awesome.

Rating:

4.0

Using the app was terrible. The location was great and safe but using the app made it unnecessarily stressful

Rating:

5.0

Tracy is a great guy, he’s very passionate about what he does. He loves America, a true Patriot!

Rating:

3.0

Guy was not helpful and the cab was DIRTY.

Rating:

1.0

Better communication within the company & the system. There was much misunderstanding because the original location had been changed because of inventory. Then a mistake returning the truck to the original location instead of the changed location. One owner, Craig at the South Jordan location was very kind in finding a solution although he was given wrong information from "traffic". The owner from Shine was very unprofessional & rude. There was misunderstandings but he spoke to me, the customer as if I had known better. He was unwilling to listen to me & when the issue went up to the regional manager Troy, Troy listened to me but also spoke to me as if I should have known the workings of the company better. Troy "hopes" the owner of Shine will change his ways after this although I'm not sure since his reviews on Google were already bad when I went to write my review. But because I wasn't given an option on location, I couldn't check the reviews. This owner & this situation has put me off of U-Haul rental in the future. I've never been treated so disrespectfully in my life. Even after I owned up to the mistake & was trying to find a solution, the owner of Shine was degrading to me.

Rating:

5.0

Tracy is the best , really great guy !

Rating:

3.0

No personnel available

Rating:

1.0

The completely automated process for the renter it too much and takes too long. I will not rent from a center that utilizes this tech solution ever again. I will only work with a "live" person, "in-person".

Rating:

3.0

Our return experience was terrible. We had 24/7 contactless method but the app version of the UHaul app wouldn't save the photos we took of the odometer. We were sitting there for at least 30-40 minutes using two different phones (android), logging out/back in, restarting the app, etc. Couldn't get ahold of anyone at U-Haul customer service since it was an hour wait on the phone line. FINALLY someone else met us who had an iphone and we were hoping a different OS app would work, which it did. But you need better support for 24/7 pick ups and returns in case your app is buggy. Based on Google reviews about this return location, the owner is unhelpful, if not hostile, when dealing with U-Haul customers so we didn't even try to contact them since it wasn't regular business hours (note the location owner was fine and chatted with us, but he didn't come by until after we had processed the return ourselves).

Rating:

2.0

This location has 24/7 drop-off and pick-up. I dropped my truck off at 9:20pm on Sunday night. I did the mobile check-in and took all required pictures and documented the mileage and answered all questions. It took roughly 30 minutes to complete. The next day, I received an notification that my credit card on file had been charged for a $25 cleaning fee, with no email, text, or phone call on this matter. The U-Haul was only used for one day and had no stains, scratches, smells, or debris. The Shine Towing LLC took advantage of the mobile after-hours check in and charged me incorrectly. I am not happy about this service and I will be using Penske for my next state-to-state trip.

Rating:

1.0

They have to make sure to comply with what the client rents, they gave me another smaller truck, I had to make two trips, I lost my time, and they delivered the truck almost two hours late.

Rating:

1.0

Bird crap all over windshield and front of vehicle. Dealer made a feeble attempt at cleaning.

Rating:

1.0

They charged me an after hours fee even though I dropped it off on time.

Rating:

5.0

Sanitized truck

Rating:

3.0

The android application for uhaul glitches a lot. Especially when taking photographs.

Rating:

1.0

Hold this dealer accountable. He overcharged for mileage, and gives u-haul a bad name.

Rating:

5.0

Everything was perfect except I didn’t get a dolly

Rating:

2.0

I would like a refund. Based on the fact that 45 minutes of my time were wasted waiting on roadside assistance. Only because the door would not come back down. Super frustrating was in a hurry. Would like some kind of rebate.

Rating:

3.0

Nothing. There is no customer service because there is zero human contact. So I am reviewing your app nothing else.

Rating:

1.0

didn't show up ontime, couldn't be bothered to leave the keys in the lockbox for self checkout, wasted hours of my time on an already stressful day. losers

Rating:

5.0

DON'T .......... pay any attention to the previous idiot's with all their idiotic and brainless reviews they have left. They need their hands held to do a self checkout......yet they manage to pick their noses while while fumbling around their phone's, and posting their pathetic lives on Facebookbook!!!

Rating:

1.0

Make sure everything is on time. I waited 3 1/2 hours past my original request. I showed up to the location at the agreed upon time and the truck was there, but the manager was not and made me wait an additional hour 1 1/2. He was nice but it was insane how long i had to wait.

Rating:

2.0

I purposely asked for a check in at a counter with a person and then had to do everything myself with my cell phone which was the biggest pain! Also, the email was not marked well enough letting me know my reservation had been moved so we went to the original location to begin with. I never got a call the night before like the original reservation email said I would.

Rating:

3.0

The truck was not parked in the location the pickup picture had placed it, not even on the same street. It took me 30 minutes to get my truck, I had to call because with was a remote pick up. We had requested a dolly. When I got home to start packing up the boxes the dolly was not present in the truck. I had to then drive 20 minutes round trip after waiting to no one in the lobby at the other location. Then had to go through another contract just to get the dolly. This made for a extremely stressful start to our move. I was late getting a head start.

Rating:

2.0

Didn’t fill out contract to let the uhaul people know I’ve returned the vehicle. Therefore I’m getting calls and emails questioning where the vehicle is. I’ve also been charged twice for my 24 hour uhaul. Out 250 dollars now.

Rating:

3.0

I want to make it clear that I am not so much upset at the size of the truck or service, but the fact that we are getting charged for the gas. Seems that we are being punished for taking a smaller truck, being pleasant about it, having to figure out how to pack a 3 bedroom home into a 1 bedroom truck and laughing and convincing ourselves it was partially our fault …. And then getting slammed with a gas bill … really? The reason we did not get the 26 foot truck which was originally scheduled was because the business closed on Friday through Sunday and we needed to pick the truck up on Sunday. They did not have time to get the truck ready for us because the business was closed ... the person I talked to was quite pleasant in explaining this but was still disappointed when I could see the 26 footer and not be able to use it ... and we did not get any notice

Rating:

1.0

I understand you have provide service to the customer and I am very unhappy with the company, because you put abuses charge and we make immediately note in your website but don’t care , it’s a good answer for new customer. Thank you and never see you again

Rating:

5.0

Tell customers, enter off 9000 South, not 9400

Rating:

4.0

The location was great. However the app to check in was garbage. I had to restart 5 or 6 times because it kept closing out and not allowing me to continue or even to start up where I left off. Took me over an HOUR from the time I arrived to the time we were able to leave. It was awful!

Rating:

1.0

The owner was 45 minutes late for my appointment the check in process was ridiculous for having to check in on our phone because he had no internet and was not very helpful in helping with the check in process I rate this location very very poorly I wouldn’t recommend this location to anyone

Rating:

3.0

The mileage on the truck was off by over 2,000 miles. Despite noting this and calling customer service before driving the truck, I was charged an extra $930.

Rating:

1.0

The entire experience was horrific at best, first U-Haul continued to mess up my order after multiple communications to get it correct, yet your customer service staff was unable, Once it got up the chain and had a truck supposedly waiting for me, I was informed by U-Haul I had to speak with the person at Shine Towing and when I got there I found his office locked no one there. I then called him he said he was out of town and couldn't help me and actually hung up on me, I called him back but he did not answer nor returned my call. After working with U-Haul again they informed on how to pick up my truck, but I did not have the blankets I ordered and was told that the office had them ready for me I just had to go in and get them, but how could I when this office was closed/locked and no one there????? U-Haul really needs to revamp their customer service.

Rating:

5.0

We will recommend and use this location again!

Rating:

3.0

This was the WORST experience I have ever had with Uhaul. My reservation was completely changed without my permissions or ANY communication about it. I was charged for multiple things I didn't rent, receive, or purchase. My pick up time and rental time were totally different from my reservation, not by my doing and without my knowledge, when I went to pick up the truck. I was grossly overcharged for Uhaul's mistakes. Still waiting to hear back from customer service. Do not use the 24/7 app and make your reservation in person and print or photograph EVERYTHING.

Rating:

1.0

was suppose to pick up at 4690 s 4000 w got text saying they did not have a trailer there and sent me to 9497 sandy parkway I found the address but there was no u-haul sign so I went in and they said they had one they had to ripe a truck off of it so I could take it very inconvenient they seemed putout to have to deal with me

Rating:

4.0

Though it worked out, and I understand that U-haul isn't his primary business. It was still a little annoying that the manager was late. Other than that they where friendly and helpful!

Rating:

4.0

The owner is very nice and honest. I would go back to his location again because of the way he treated my husband and I.

Rating:

2.0

Trailer brake lights and left blinker didn't work, returned to rental location but staff couldn't swap out trailers for me even though 3 similar trailers were on sight. Ridiculous that there was no one there to update my reservation in the system and get me a fully functional trailer for my long drive out of state. Poorly managed location that doesn't staff appropriate personnel during business hours.

Rating:

5.0

Didn't see any need for improvements. The people at Shine, where I picked it up gave excellent service!

Rating:

5.0

Everything went well

Rating:

3.0

I rented a small box trailer that had just been dropped off. The inside was dirty like someone was hauling brush. This was not the fault of the business, and he offered to make it right by sweeping the thing out. I declined and told him I could do it. Owner of business was very cordial and friendly, and a pleasure to do business with.

Rating:

5.0

I've used this pick-up location before. The people that run it are awesome, don't need to change a thing!