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Bruce B
Customer Reviews for Southern Oregon Tire and 4X4
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Donna was excellent to work with
Elvira NThe mid 20's-early 30s woman was very easy to talk too and actually had some brain activity versus some locations where everyone seems braindead. Helpful and very good attitude.
Scott VMy only problem was using the app. It is a bit glitchy so I was not able to use it to check in the rental. The rental location is excellent. Customer service is great and the truck was in very good condition, clean and ready to go. The rental agent was very helpful and friendly.
James KThe last couple of Uhaul experiences I had were far from pleasant. I can honestly say that Southern Oregon Tire actually "gets it". I will most definitely recommend them to other people and will be going back myself.
KEVIN KNothing every time I’ve dealt with this location the entire staff is so nice and so helpful… There’s other locations closer to me but I like this place best.
Liz bStaff was easy to work with and friendly.
Margaret EEverything was easy and great.
Naomi HVery friendly young lady helped greatly with dropping off equipment.
Michael SEasy to get to easy to work with the staff
STEPHEN TDropped the trailer off here and would absolutely rent from this location. Great people and welcoming environment!
Dana PNothing this place was wonderful the woman was really nice completely helpful I would go to them every single time
Liz bI did not have a cell phone and could not down load an app from you to return tow bar with no one there. Returned at 2:30 in the afternoon and since you closed on noon Saturday I was concerned someone might steal it before you opened Monday morning. I explained that I did not have a cell phone but was not told to call the number on the contract.
Mark PCan't improve perfection. Busy shop one can see them working with other people giving total attention, and then my turn. Attentive, dedicated and pleasant interaction
glen HService engine light was on?
Cal KAmazing and friendly service.
Sonia CSouthern Oregon Tire and 4X4 were very helpful and made the process easy. TY
Sabrina GService was great! Equipment was clean and operational. Thanks
Charles RN/A
Mike WThe ladies were great! Donna knows her stuff
LINDA RRented on Saturday. Location closed on Sunday. Dropped off on Monday morning to employee. Never got receipt and charged for extra days
John wFirst time renter-- extremely helpful-- answered all of my questions-- very satisfied!
Martha AExcellent help just a little unclear as to exactly where to park returning vehicle
Richard LShe was very pleasant to talk to on the phone and was very helpful with everything. Great employee.
Mike WGreat people and very knowledgeable. Great experience, it’s nice to work with people who know their business!!
Greg GU-Haul personnel voluntarly offered extending miles allowance for the trip, because equipment was not available in Central Point, nor around it, only in Grants Pass. This voluntered offer never got into the contract and forced me to pay over mileage penalty.
Peter JRented trailer brought it home unhooked it Went on with my day. I then tried hooking back up the next morning when I discovered the leg or stand would not come back up. I then called the location that I rented from and they gave me the number for road side assistance that I could not get ahold of. I was on a time schedule and couldn’t wait any longer. I took it apart myself and tied the stand up to frame and Returned it to the location. Not happy with Uhaul Road side
David LStaff was very nice.. Check in, check out. No drama Thank You
David GThe staff there are very friendly and helpful. Madison and Dona are very welcoming and made it so quick and easy to get through the rental process.
Alan DMobile check in was absolutely horrible. I tried over and over and over and over and over to check in and was constantly redirected or told I had timed out. It took a full half an hour of trying. I never succeeded. There was no sign to call for uhaul pickups outside M-F hours. There was no instructions with what to do with the key on drop off. This was the worst experience.
Beth DOutstanding service at this U-Haul Rental Facility. Very professional staff and took the time to explain all the requirements and options in covering U-Haul Rental Equipment.
JOSE CBest customer service and help. Went above and beyond to make it an easy transaction and pick up process. Nice conversation and genuine freindliness.
Catherine KThe employee that helped at check in was very polite and attentive.
Gregg OMore employees and a better computer system. I rented a trailer for my tenant to move his belongings from my home after I sold it. I rented it for 2 days and he kept it for 10. The lady was very nice when I explained to her why I hadn't returned the trailer. Didn't realize he was going to need to haul six loads 50 miles each way. Took him 2 days to pack one load.
Susan BForget the app. Talk to a real human being. Faster and more pleasant.
Jeoffery PHard to judge as the location was locked up when we returned the trailer as instructed by one of these employees. We felt unsure of leaving a trailer out in the open where someone could steal it; but did our best to block and turn trailer sideways on the hill-type driveway. Considering it was Easter, we understand why no one was on duty.
AUDRA SGreat Service. Extremely knowledgeable staff. Will definitely use this U- Haul facility for future rental vehicles.
JOSE CCustome Sevice was A+ Awesome!! Equipment was in great shape.
REX LThe van was really dirty. Dog hair covered both seats; dog slobber was on the passenger seat. The inside looked like it hadn't been cleaned in years. It was honestly the dirtiest U-Haul I have ever rented. There is no one on sight Saturday morning. Another customer had rented the pickup online, but it was locked behind a gate. They had walked all the way there and now had to walk home with no rental which completely upended their plans for the day. I could hear their phone call and it sounded like the agent they called didn't understand the situation. U-Haul needs to do better.
Keeya RDon't Change anything! It was a great experience beginning to end. If you change it you'll likely mess it up!!!
Barry GExcellent customer service.
KEVIN GThe lady that assisted with the rental was extremely kind and helpful.
Rebecca PDon’t know
Moses BReturning truck was a disaster. We put the keys in the key drop, not a box. Returned them before locking the back of the truck. Need to provide new pic of the gas gage & mileage.
BRENDA MGood location Good people
Robert CDid self check in, which was easy
Jerry Hcan't add anything....rental went smoothly and we were very pleased
ARTHUR ENowhere to adequately park a 26' van after hours.
SCOTT MThe woman who helped me in Grants Pass was very professional. I am sorry I did not get her name. The counter transaction and hookup procedures were a breeze. Knowledgeable and personable!
WILLIAM KNothing
DUSTIN MTruck was great and location was good too. Didn’t like the Uhaul self check in option, as it took almost an hour and was frustrating, but that had nothing to do with the actual location.
Amanda DThere was a tire inflation light going off. Investigation at Les Schwab found no reason for it to light.
ROBERT MNothing it was great and Madeline wS awesome
MICHAEL WHad a hard time with online check in. I had it the before 3pm nobody there. Very disappointed. I took a picture of drop off my gas needed to be at 7/8 and filled it up to that took picture of it there. I got charged for gas???? Not happy I need to rent another truck and not sure I will. Been a loyal costumer for many years.
BRYAN OFriendly, and helpful.
Mark KI rented the auto transport and drove at low speeds fron grants pass out to hwy 101 where I tried to get to hwy speed when I realized it had something seriously wrong with the wheels or drive axles. It shook badly at hwy speeds, I tried calling customer service for a replacement but they were incompetent. I drove 40mph on the hwy for 300 miles, it took an extra 4 hrs. Also the trailer wiring adapter I purchased from uhaul fell apart and shorted my lights on my vehicle! Not a satisfied customer at all.
SEAN SHad to pickup truck 250mi from home. Mileage was comped but needed 2 extra days bc an entire day was spent just getting truck and returning car Dolley in Redmond.
Alexander HService by Donna was amazing. However location was 4 hours from my home. The car dolly should have been comped entirely and at least 2 extra days added. Just getting truck took an entire day
Alexander HI was charged a $250 cleaning fee but the truck was clean and empty when I dropped it off after hours so they just charged me cause they can.
anthony a