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Catherine L
Customer Reviews for Southwoods Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were quoted 40 cents a mile over the allowed mileage. But ended up being charged $1 per mile which more than doubled what we were expecting to pay. When I called the company the not so friendly person who got my call said that quote was an error. So too bad for me. I felt like they should have honored the quote. Or at least give us a discount.
Melissa JLady working at this location was very sweet and helpful. 👍
Tim TThe truck was available on short notice and easy to reserve online. It was in great condition and included a dolly. Dee was GREAT to work with.
Lynn MThree warning messages kept appearing on the screen. One was related to the braking system, one to the traction control, and one to the stabilitrac. Seems this truck is in need of some maintenance.
Brad PService rep at this location was downright rude and CRABBY!! Will never pick up at this location again if we can avoid it.
Timothy STruck was easy to drive but a little noisy.
MARY CIt wasn't clear how to complete my reservation at the site, because I never received any additional emails or text from U-Haul.
Grant RActually ensure that the padlock on the truck is functional.
Tom PN/A
Debbie KThe man that helped us back the trailer up was exceptionally great!
Patricia SNo marked drop off area, had to remove trailer myself
Jacqueline LNo inspection of the truck at drop-off, just took the key.
Thomas WNothing! Dee is wonderful and made everything seemless..
Bryan KVery nice
Michelle ZThe man in office was very helpful when my internet connection wasn't working to do everything online, he said they are located in a bad signal area, so luckily he was in the office at the time or otherwise I don't know what I would have done had he not been there.
Lori DEverything went very well. This is what we expected. The reservation process was efficient and easy to understand. The added verbal instructions for inputting Jim's driver's license were very helpful and easy to understand. Check-out and return of the vehicle was quick and easy.
Paula BNothing. Everyone I worked with was great and helpful!
Suzanne CRented here before. Dee and John are most helpful. Very accommodating. Easy to talk with.
Caroylyn BThe people and the pick up location were great. The on-line reservation system is horrible and may as well not exist.
Rick TThis was a last minute reservation. The check in and return went efficiently everything worked as expected.
James DThe person in the location was rude and not friendly. It was like I was bothering him and he was not very helpful.
Chris DChecking in and out. Self check in is difficult
Vicky HThe rental trailers need to have a device for assisting lifting the tongue of the trailer. They are too heavy to lift alone.
Michael BThe UHaul app is not user-friendly. When attempting to reset my password for my account I would receive an error code. The app also would work better if you could upload saved photos from a cell phone vs. having to take a "live" photo.
Michael BVery smooth transaction. No complaints. Staff was nice and accommodating too. We would definitely use their services again and recommend them to family and friends.
Lori HNothing comes to mind. The one way round trip was a great solution. To my situation
Curt HI am totally upset. I'm a 72 yr old lady on disability. I was given a set price n cheated. You totally ripped me off so don't know how will survive rest of month. Guess you n gas station in hahoots too. You should be ashamed. Hidden charges. I said I did not want insurance n you charged a usage charge n a cleaning charge n it was clean. We said 200 miles n it was under but you lie n said 201. I HV possibly dying hubby to deal with n that's just a start so ty for lieing n making my life harder. GOD DONT LIKE UGLY!!!
Linda WLocal rental, Great customer service
GARY MI would recommend uhaul and also moving help to anyone intending to move. The service was amazing!
Juan ACustomer service at U-haul was AMAZING!!! True example on how people should be treated.
Connie WTook way too long to get the trailer. Had trouble with the U-Haul app. Person at the pickup location said at least twice “I hate U-Haul.” Tried to sell me the insurance after I had already declined it when making the online reservations. When I asked if there was a phone number to call if I had problems like a flat tire, the rep said, sarcastically, “That’s what the insurance is for!” This franchisee is a terrible rep for U-Haul.
Keith CFix it
brandon BU-Haul representative, very helpful and friiendly
Bryan Kexcellent service
John SNeeds clean track inside ang out everything good
raymond dYou need to be MUCH more clear on the paperwork about the process when returning a truck online. I dropped off the truck then left planning on completing the return while on the road. I had to turn around and go back to the location to complete return. It needs to be in bold letters that you need to be onsite to complete the return online. It needs to be noted that photos must be taken, barcodes scanned, milage entered and so on. Has that process have been clearly spelled out/ highlighted it would have been much better. The truck was great, we had nonissues at all with it.
Kelly BDee as always was very pleasant and a wonderful help since I had never rented a U Haul, she answered any/all of my questions and just got my day off to a good start
Susan RThe manager was outside when I arrived so I never saw what the drop off location looked like on the inside. It was convienent.
DONNA KI returned the truck with 7/8 of a tank so I spent $100 more than I should have on gas. When signing the contract the counter is too busy to stand and read. If I would have know that I would not be reimbursed for fuel I wouldn’t have filled up the tank. I guess u-haul feels it’s better to run out of gas instead of having enough fuel to make it to your destination in a truck you don’t know what kind of mileage it gets. i was going to rent another truck but I think I’ll just make due.
stephen wEverything went smooth... thank you!
Jeffrey TDee is an absolute gift. U-Haul's crappy website & app does not help your company, but face-to-face customer service is what saved this transaction. Dee got me all straightened out & even recommended a great moving company when movinghelp dot com's didn't show. I'm still waiting for the chargeback for that! Anyway, nothing but 5-stars for Dee, the rest of it can burn a fiery death. I hope I never move again!
William MFix the air conditioner, clean the cabin.
DAVID PThe trailer smallest like a wet dog and dog urine. I cleaned it myself.
Deborah ADee is so nice to work with that it would be worth the trip to come from farther away. She is knowledgeable and goes out of her way to accommodate her customers!
William NClerk would not go to where the trailer was and made us pull up to the office to check the hook up. Also the trailer did not have the correct plug in for the truck and they made us buy an adapter. Trailers should have proper electric plug ins that work on all vehicles
Nick FHad no problem picking it up. Friendly customer service. The truck was dirt when we picked it up with a 1/4 tank of gas. We had to put gas in the truck before we could go anywhere. We returned the truck with more gas than we checked it out with and could not get a credit for it but was charged a ridiculous $20 to fold blankets that were going to be laundered.
Mark MJust be sure to keep Joe and Dee as employees. They were absolutely the most helpful people in the world. Three women not so experienced with trailers, they made it so simply. All customer service personnel should be a Joe and Dee. Do whatever it takes to maintain these folks.
Caroylyn BThe location was fine, It was the mobile pick that was terrible! Took me over 30 minuets to pick up the truck!!
Sandra NEasy pick up and great customer service.
Zach E