I had to hook up the trailer , then had to prove it was correct. It was iced up, and required the clerk’s attention, he came out and said it was good enough until I jumped on my bumper and it came off. No instruction on equipment, other than handing me the printed copy. Did not show features or proper way, just print out. License plate light was burned out, he said it was already noted. I did not see it on my form???
SCOTT R
Customer Reviews for Sparks General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sparks personnel were very helpful.
Irene Bit's the only place in town. when i turned the key in... they didn't speak a word... they just took the key... seemed confused... and walked away... i did the mobile checkin so I was done and left
MICHAEL FGreat customer service.
Christi ALower the mileage price down to 50 cents a mile or 75 cents per mile
charles nPlease coordinate with Sherri at this location for proper times of service and update the website. I was told I could show up "any time before 7 [pm]" for pickup from an associate at a location office in Anchorage. So I changed my reservation from 4:30 to 6:45 as I had a local function that evening (serving this locations pizza). When I showed up I had to do everything but beg on my knees to checkout the Uhaul. My reservation wasn't changed in the system either, so I really didn't have much of a leg to stand on. It would have screwed up the next several days had they not done me a favor. These locations don't get paid enough (percentage) for the headache and issues like this.
Carson TThank you
RICHARD BThanks for including the extra days…we ended up needing them since we didn’t leave on expected date.
Jenny HNothing. I had good service from good local people.
Raymond CExcellent service
sam lWe broke down and uHaul in Glennallen gave us an amazing deal and their customer service was amazing! Thank you so much for helping us!
Elizabeth WWhen will I get my refund back for not using all the mileage I paid for
charles nSherri was wonderful!
MICHELLE Lthe 26 foot truck rode a bid rough. Almost felt like shocks. Otherwise. good.
Naomi YNeed to put block heaters oil pan heaters battery warmer on there trucks in Alaska ⁷
charles nWe needed to rent a uhaul to salvage all our belongings from the snow covered ditch after I hit black ice and our trailer flipped 70 miles from the pick up location. The woman who rented me the uhaul was very understanding and accommodating and quick to get us back on the road.
William DCruise control would be nice. Vehicle ran good blankets was clean. Need to improve tie downs. Rig the box van with e track. The service on renting the van box truck was very good.
Larry NThe cost of the uhaul was about $350 for a 2 day rental. I was told initially told $50 a day! I will never rent a uhaul again.
Vonda BCheryl did an excellent job assisting us with our needs, we will always use Sparks General Store for our mobilization needs.
Victoria RClean the truck. Asked for a 15’ but got a 20’. The price was the same but the truck was much bigger than I needed.
Martin PA reminder of hours of operation since it appears to be a gas station (which would lend itself to the idea that the location is 24 hours). I did make it in barely before they closed but that was more luck than planning.
Denise EVery nice and would rent again from Sparks general store.
ROBERT Sthe lady was wonderful and worked with me even tho i was a couple minutes after she closed
Nicholas MThe truck had two holes punched through the roof, the engine was two quarts low on oil.
ANDREW SGreat experience! Extremely helpful when milage was initially recorded wrong. I would recommend this location.
Katelyn ENo issues at all, everything worked well. This was recommended to me by a friend.
Harlan MI requested snow tires for the trailer because we would hit snow in the mountains but was told U Haul did not provide them.It was suggested we might stop before the mountains to see if another U Haul dealer would swap our 12 foot trailer with one that had snow tires. She told me would probably have to repack our things into the new trailer. Really? All we needed was a pair of snow tires!! It is winter in NH - have snow tires available !!
ALLISON FExcellent Service!
DANIEL FBy far the most friendly and accommodating uhaul location I've ever been to.
Joe CHard working and very busy, but she took time to help. She did a great job.
Mark SIt would be very helpful to have a Valdez location. The cost of getting a truck to move with was to high because I had to pick the truck up outside of valdez
Nancy SSharie in GlennAllen was incredible. So was Anchorage. Be safe and Thank you we will be renting again.
Daniel FThe lady was cranky and made several remarks indicating that she was 'very busy' and didn't like the interruption. The next day a young man was there who was very helpful and POLITE, his name was Brian. He helped me hook up the car trailer, checked the lights and had me on my way in no time.
James AExceptional service
Richard HThey do their best
ANDREW SEasy access
ANDREW SNotified the dealer 2 weeks in advance and did paperwork. The day I went to pickup the truck the truck was not there, The store manager said she was busy and didn't have any help to go get the truck and asked my wife and I to go get the truck and bring it back to the store for her, which we did because we needed to start packing. When I got to Glennallen fuel where the truck was at it would not start. I looked the truck over and observed damages to the front drivers side bumper area. I asked the mechanic there if he could fix it and he could not because the headlight brackets were broke and would require a new assembly. The mechanic pointed out the truck had "x" stickers on it showing it had already been prior damage. I returned the truck to Sparks store and informed the manager the truck had damages and she said it did not because it was a new truck. I took her out to the truck and showed her the "x" stickers and she said since it already had the stickers it was already in the system. I never received a diagram to mark prior damages and she only asked that I pay and sign the contract. Half way through the trip we kept smelling gasoline. I fueled up somewhere in Canada and parked on a hill. I observed fuel running out the back of the fuel tank. I crawled under the truck and found a fuel cap was missing, so who knows how much fuel I lost up to that point. I turned the truck in at a Longmont Co location and pointed out the prior damages and fuel cap missing. The manager said the truck should not have left Alaska in the condition it was in. The manager, Alfonso, said other than the prior damage the truck was good to go and I left. I received a call from Uhaul insurance later but was not able to call them back. I called them on Jan 16, 2017 and I was asked how I was going to pay for the damages that already have an "X" on them. I again had to tell the story of this truck and the insurance person said I needed to contact the dealers and to call her back with the info. Contacted Uhaul Cooperate to file a complaint. It seems no one in Uhaul wants to take responsibility for the prior damages and wants the customer that pointed it out to pay for it. It also seems Uhaul is taking a back seat to this complaint because the customer, me, is the one that is being told to be the middle man and to make all the calls.
shawn sMaintenance on the vehicle
Tim WTraining for new hiires may be required on returns.
diana tCruise control would be nice when driving over 2000 miles
Paul MExcellent service at the drop-off location. Proprietor was very friendly and accommodating. I didn't even have to park or unhook the trailer myself. Such a relief, after my Fairbanks experience!
HEIDI HWe had to extend the rental numerous times and the staff at the store was more than helpful in letting us do this.
PAULA VFor starters, having my reservation in the computer rather than me having to stand there while the clerk reenters all the information I already gave online. For two, having someone at least go over the trailer and do a walk around would be nice, since Uhaul makes such a big deal about liability. I had to drive four hours round trip to pick up and it would have been nice to have a bit of service.
TRAVIS RRude, aweful customer service!!!!
Claudia L