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ERICKA S
Customer Reviews for Storage Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having to take all those pictures is a pain after moving all day.
Kim CIn all of my years, I have never encountered a more appalling experience that the one I encountered on Saturday, January 27, 2023 at this location. Frank was extremely rude, brash and disrespectful towards my wife and I after we reserved a 26' box truck in advance on 01/24/2024. He gave our truck away to another customer while arrogantly blaming his mistake on a system glitch. My personal information was provided to a complete stranger while they drive a Uhaul box truck under my name after adding the pure stranger's information to my contract as an Authorized Driver without my consent.
William SGreat place
BRIAN SI picked up the U-Haul with close to no gas in tank but for some reason I’m being forced to pay to fill the tank to 1/4. This is uncalled for.
JAMES AEverything was great..Good lighting around area...Clean...Convenient
Priscilla NVery nice and clean facility
Cameron PNo customer service at store.
Julie RWe were charged for 50 miles and only used 16 miles. Big rip-off
Bridget PThe original location was Atlantic Ave. Raleigh NC. This location was about an hour away because the site said the original site had a truck, but the U-Haul person that called me the night before said it didn't, and that there was nothing closer. I was forced to drive and hour to the facility then an hour back. Additionally, the truck didn't have a hand truck, which I had ordered. Luckily I was not charged for the hand truck, but I needed it.
Robert KGreat customer service.
troy dThey were doing the business and had no idea how to operate the equipment or to inspect the equipment to find out if there’s anything wrong. I had to do it on my cell phone and I had to inspect the equipment because they didn’t know what to look for.
David C