I was charged for someone else vehicle use. I have to go to the store tomorrow and get thing clarified!
Anthony H
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only there very briefly. Was met at the door, the representative was extremely helpful and took care of all the out-processing and sent me an email with the receipt. Perfect.
Philip HMike , was very accommodating again !!! I will go out if my way to deal with this U-Haul center they make renting their equipment easy . I would highly recommend this U-Haul center.
ken mIt was a quick drop off, which is good. Nothing truly standout, other than an easy drop off.
Michael MWe just dropped the truck off.
Russell BIt was a good experience with no surprises.
Gregory LAmazing people. I left my E-ZPass in the truck and then went and got it for me after hours.
WILLIAM SI think you guys should give a class on how to treat customers .
ken mGreat customer service and easy to find.
Kyle MI appreciated the service, this rental was very efficient, there were no problems. The truck is just what we needed.
David SThe team was great. Friendly service and equipment was well maintained. No improvements necessary!
Michael MSuper helpful staff and made turning the truck in easy
Wesley RVery professional customer service. New equipment
Gail HEverything was very nicely explained and the experience was excellent.
David SFast and easy
Charles NManager met me on the lot and made return hassle-free
David SVery good experience. Only issue was I had to request for a receipt for turning in my rental unit. Thete was a reluctance to do so, but finally after being persistent, the receptionist signed my original receipt with the time I returned the unit.
Joe PFast service and a clean vehicle
Wayne EHappy helpful cheerful man.
Spencer GEasy
Joan FUsed my own eZPass transponder. UHaul keeps charging me fees for ‘violations’. I drove through the Harbor Tunnel southbound and then northbound. I have been charged more than 5 extra ‘violations’ for a 4-hour trip to Rockville and back to Baltimore. Tic-tacky undisclosed, hidden fees. Would NEVER rent from UHaul again.
Kristen GExtraordinary customer service along with arranging the needs of the customer in a professional manner! This location is the only choice for me for my uhaul needs!
john nMike was very professional and whole process was smooth and efficient.
Lori RThe guy working the desk was extremely helpful!
Julia SCleaness truck I have ever rented and the lady running the office was very nice. I would definitely recommend this location to anyone looking to rent a Uhaul truck.
Michael LNice personnel and great vehicle
Joseph RWhat to improve for the next customer. Nothing . Continue what you are already doing.
bernard sOutstanding customer service
Matt Jwe were told it was a new truck with only 4,000 miles-however, the brakes were very hard to engage making it difficult to stop- there were leaks in the Moms Attic area which leaked onto boxes and froze them to the truck because of the cold weather-in the back of the truck were extra blankets that got wet from the leaks and froze them solid to the floor making it difficult to remove items when trying to unload
CORINNEPATRICIA MThis location provided the needed vehicle quickly after another location failed to have the reserved vehicle. The staff was very friendly and helpful.
JAMES MI was in a bind with my commercial business. I had hopes I could get a quick rental and was right. Spoke with Mike and Debbie ran with things. The rental was well organized, fast and super easy. It met my business needs perfectly. Highly recommend.
mark wDome light of Truck in-operable
Michael EFirst our location was changed for pickup...we were doing mobile pickup and my husband called and said it wasnt working and was told u he had to be on the premises for it to work..well he went early am to get the truck and it didnt work.He called the emergency # that was posted and a lady yelled at him to tell him he work her and her husband up..no one came out to help him access the truck.I was able to pick up the truck around noon that day and the guy was polite.
Philip MNone. The gentleman who provided the truck was great.
Dennis KUsed after hours from off.
SCOTT CJust left the truck in the lot when they were closed and did a virtual check out. Plenty of large parking spots.
Rebecca MMike and Debbie are wonderful always try to accommodate you Thank you so much
LISA CThey double checked and had the trailer repaired before pickup. Great place.
MARGARET NWhen a customer selects a specific location to pick up that’s where the truck should be. They should not have to drive out of the way almost an hour to pick up the truck. It’s really crappy service on U-hauls part. And what makes matters worse is I made the reservation a month ago....I will NEVER use U-haul again. The original pick up location was 7280 B&A Blvd Glen Burnie, MD 21061.
NICOLE BMike was very helpful and flexible.
BEATRIZ MAfter hours drop off
DOUGLAS MThe truck was in horrible co edition smelled like pee on the inside. Truck drove horrible something was wrong with alignment or steering truck was all over the road almost got in multiple accidents. K
Shalamar HThe equipment I rented worked perfectly well, except it was a full day of driving through rain and the trailer had a small leak somewhere near the front of the box. No of our things got very wet, thankfully!
Louis MI ordered my truck from one location, checked in online the day before, but I was sent to another location. This put us back 30 minutes! The guy that did help us though was very courteous and had everything ready to go. The truck was very nice and we didn’t need the pads, but I appreciated that they were clean.
Stephanie EEverything was great.
Rebecca Arepresentative was ahead of everything making the pickup very quick and easy, (3 mins)
RONALD LMike was wonderful and very helpful. Definitely would recommend this location to friends and/or family....
Michelle GService was great. Everyone and everything was great. Nothing to recommend at this time. Thanks
ramona HThe cab was dirty. And the people I dealt with were unfriendly - pick up and return. The truck ran well and did the job but you cannot undo a bad first impression!
Gina SThe "in-person" service and the equipment quality was top-notch but the reservation process is a complete mess. The "reservation" does not actually reserve requested equipment. Attempting to confirm the availability of my "reserved" equipment required talking to three different people who all gave me different instructions and information. I will prioritize UHaul competitors (such as Penske) until UHaul modernizes their reservation process. I like UHaul and I wish I could keep coming back but the lack of a dependable reservation is too nerve-wracking to tolerate when I am trying to get my possessions moved out of a property in a scheduled manner.
Justin P