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Marshall K
Customer Reviews for The Hangar Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn’t say the place was dirty and that the people were not helpful. It was just not what I expected. I waited in line for over 40 minutes while the clerk painstakingly wrapped newspaper around several small porcelain figures. There was just the one clerk. Other people left and then the clerk just took the key. A one minute exchange. The antique store was very crowded with displays and merchandise.
Debra HThe inside of the trailer was clean, the outside was not (it was winter weather), the trailer did not have a trailer jack (it had been stolen). I should add that I towed the trailer for 1200 miles and had no issues, it worked great.
Kendell JThe hanger offers more than just uhaul rentals. There’s some cool stuff in there.
Seth WCheck tires
Jedrek WThey have 24 hour drop off at this location but there is no signage that's readily visible with instructions. If there was, we sure didn't see it. We had to call to get instructions on what to do, etc. We had to leave the uhaul on the street which was kind of scary considering we were responsible for it.
Cynthia HExcellent service!
brian LEveryone was very helpful
Terry MI was told to drop of the trailer I had in Moscow Idaho uhaul location , got there, was told they could not take it because they were full and no room for it! I had to drive 40 miles out of my way to drop it off! Then I had to drive back 40 miles just to get back to where I stared in Moscow
Detlef AThe location and their customer service were great. Uhaul on the other hand is terrible. The app is a wreck! It wouldn't even load on my phone in great cell reception. If it weren't for the nice woman who came in early I would have been stick trying to get the app to send me a verification email for hours. She made it quick and easy. I will not use u haul again unless I am dealing face to face with an employee. Your app and website suck.
Dylan FPam was wonderful. Very pleasant and very helpful.
Gary CPam went above and beyond what was needed.
Nolan GThank you for the fast and professional service. Whole experience from pickup of the auto hauler, condition of the equipment and ease of trailer return was great! Would highly recommend this location. Excellent communication expectations met.
Robert RN/A
Mark VThe front gate was locked, so I was lucky enough to see that there was a back entrance where I was able to enter and park. I could not find the key box because the lot is so large. Some additional signage would be helpful for this drop off location.
Louise hSuperior customer service. Owner is amazing.
slade rI had to drive an extra 72 miles to drop off the truck, inconvenience another driver to follow me so I had a ride back, and drive another 72 miles home. I was obviously the very first UHaul drop off; the clerk had not yet been trained on taking in returning vehicles. However, she was friendly.
Brandi H