Customer Reviews for Storage at Summerlin
(U-Haul Neighborhood Dealer)

Rating:

5.0

I moved out on the day my credit card was charged for the next month. I was a long time renter. Is it possible to get a refund? Thank you Bill Teresco

Rating:

5.0

Thank you again

Rating:

5.0

The ladies at the store very nice and friendly Thank you girls

Rating:

4.0

I dropped it off after closing.

Rating:

5.0

The three women who work there are exemplary employees and all-around nice people. They went above and beyond to help us when our truck broke down. They were patient and did everything they were able to with a smile. I highly recommend this location

Rating:

5.0

None

Rating:

5.0

Great facility but relocated to another location 3 miles closer.

Rating:

5.0

Customer service is the best!! Friendly, knowledgeable and accommodating!! Thank you for the positive experience!!

Rating:

5.0

I thought the staff was very friendly and helpful. It was very quick to pick up our truck and very quick to return.

Rating:

5.0

We have had an rv storage space and up to 3 storage units during the past 10 years. The location is always well maintained and the staff is very helpful.

Rating:

1.0

Did not confirm my return until hours after I left. Had to call to make sure they could close out my reservation to avoid being overcharged.

Rating:

5.0

Rhiannon provided top notch customer service. The morning of my appointment to pick up the truck, I overslept from staying up late packing. I contacted the office and Rhiannon took the initiate to hold my appointment and equipment as a courtesy. When I arrived, she made sure to rent me a reliable truck with low miles for our long journey out of state. After the truck was loaded, I returned to the office to have an auto-transport trailer connected. U-Haul’s system was down but Rhiannon made sure each customer waiting was helped to the best of her ability. She deserves recognition for her hard work. Thank you, Rhiannon, we arrived safely to our new home thanks to you and U-Haul :)

Rating:

5.0

Great service, great equipment! 5 stars!

Rating:

5.0

The workers that helped me were very nice and helpful

Rating:

4.0

I reserved a cargo van but it was not available so I had to settle for a 10 ft truck which I am sure used more gas. I was not happy but I got the job done.

Rating:

5.0

I have been going to this location for a few years , and every time I needed to rent a truck the staff was always helpful and expedient in getting the truck ready.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Both ladies (when we picked up and when we returned) were friendly and nice. Good experience

Rating:

3.0

Staff was very friendly but the truck had a blown fuse and a reverse light out. The fuse caused the lights on the auto transporter to not work. This was not found until after we loaded the truck and returned to pick up the transporter. We then had to drive to another location to get it fixed (staff was great there) and then back to pick up the transporter. This put us 2 hours behind schedule as we were moving out of state that afternoon. Cost ending up being more than my quote as well.

Rating:

3.0

The staff were very nice but the truck had a fuse and reverse light out which was not discovered until we took the truck, loaded it and then returned for the auto transport. We ended having to drive to another location to fix this and then drive back for the transporter putting up 2 hours behind schedule as we were moving out of state that afternoon.

Rating:

3.0

I’m not complaining about the van not being clean. Front windshield could’ve been cleaned but LV is conservative with water. I’m upset because my credit card was left and I returned asking for it. Was told they don’t have it. Hours later received a call they have it. Well, anyone would lock/freeze the card and then go through the process of replacing. The staff must communicate better. This situation was easy to avoid. Granted I left on the counter. I’m frustrated I was correct they had it and the employee didn’t take a minute to ask other staff.

Rating:

1.0

We waited for hours to get this rental. The front desk was full of angry people and the employees were still trying to eat breakfast.

Rating:

2.0

Very unfriendly on site staff. The one the phone serves better service. The gal at the desk made me feel as if I was a bother. Doesn't look like she enjoys her position.

Rating:

5.0

Very pleased with the truck and the service when checking out the truck and checking it back in.

Rating:

4.0

Mobile check in. Don’t make it so hard!

Rating:

5.0

I don’t think there is anything you can improve on at this location. The staff is friendly and professional. They were helpful in assisting customers and no long wait. This is everything a customer could want or need..

Rating:

5.0

These ladies are the best! They know how to treat a customer. I would highly recommend this location to everyone!!! 5 stars 🌟

Rating:

5.0

Quick and friendly service

Rating:

5.0

The truck had a piece on the bottom/side and I was worried it would come loose. I was a little uncomfortable with that.

Rating:

5.0

A little expensive but great customer service.

Rating:

3.0

Service Manager needs extensive training and hospitality and customer service. Doesn’t greet gas and made me wait till she was done Texan, a family member, or friend on her cell phone.. other than that the other associates were pleasant, very hospitable and great to talk to you and conduct business with.

Rating:

5.0

We returned our truck a day early. Even though they were closing, they still ran out and helped us immediately!

Rating:

5.0

Quick and easy

Rating:

5.0

Trailer was very clean and maintained, Customer service was out standing Definitely Recommend This Location Team of All woman :)

Rating:

5.0

Everything was great. Staff very professional. Excellent service.

Rating:

3.0

First the questions above do not speak to my experience. The place looked great and the girl was only doing her job. The gasoline charges are ridiculous. I only traveled 20 miles and they wanted to charge me $27.00 because I did not put in gas. Gas is 3.37 a gallon. I can see charging me maybe $10.00 at the most (that is including their absurd fees on top of the gas) BUT another $17.00....wow. Oh, yeah I should point out that I budgeted for maybe 10 extra dollars for gas, but not 27, so my card was declined (yep, closed my business and strapped for cash). They would not take the cash I had to pay for it because they did not have access to the safe. Since they put me on a promissory note, they would be charging me the 27 on top of a FEE for not being able to pay it. That makes perfect sense.

Rating:

5.0

Nice staff, easy to pick up and drop off

Rating:

5.0

I love this location especially

Rating:

5.0

Very pleasant and helpful

Rating:

5.0

I have never rented a truck at U-Haul - everyone at the Las Vegas/Lake Mead office were so helpful. A pickup truck was recommended to reserve but when I got to U-Haul and told them my situation they recommended a Van and it was perfect! The price is incredibly reasonable and the Van was perfect. I was a little nervous driving it but I had no problems and would love to own one now. I highly recommend U-Haul and this location. Everything was seamless and I will happily recommend to anyone who needs to rent a truck or van - I did not know they offered that option. So great for me.

Rating:

5.0

I went in to return my truck and it was packed with folks. They took my keys right away and said have a nice day, your good. Thanks.

Rating:

3.0

This customer service was not the best. You should not be on a personal Infrint of your customers. I’m not here waiting for you to finish your personal conversation. The vehicle was not in the best working condition definitely needs to be fixed and better maintained.

Rating:

5.0

Nothing. Best U-Haul rental experience I've ever had.

Rating:

4.0

Spend some time with customer re how truck controls/settings work in cabin

Rating:

5.0

The staff at the location was fantastic! Friendly, helpful and efficient.

Rating:

3.0

The agents over the phone can be more professional and not have an attitude and the they also need to communicate with each after they have spoken with me

Rating:

5.0

None

Rating:

5.0

I went back-and-forth, whether or not to hire a moving company or do it myself. After doing an adequate amount of research and comparing the numbers, I moved forward with my gut. I rented a U-Haul with a trailer to tote my car, from Las Vegas to Texas, although the Truck was a little nerve-racking to drive it first, I adjusted easily. I recommend driving around your area before committing to a long trip. this will allow you to trade in the vehicle if necessary. Other than that, I highly recommend this location. They were very helpful and communicated perfectly.

Rating:

5.0

Nothing. Everything was above satisfactory!!!!

Rating:

5.0

I don't really understand the charges but they assured me I could come after the holiday for a detailed explanation.

Rating:

5.0

It was a fine stay

Rating:

1.0

My unit was broken into and they called my disconnect phone and when couldn’t reach me they stopped. No attempt to email. When I went in a week after the u it had been vandalized they told me that it was my fault I was not contacted because my phone number was wrong. Their behavior was completely rude and unprofessional. When I asked when it had been broken into no one could tell me, but they did say they weren’t reporting it to police that this was my responsibility. I got a truck and moved my remaining things out that same day. Completely lacking in all aspects and not a place to ever consider trusting with your items.

Rating:

5.0

Everything went smoothly except for the accident in the street in front of the facility.

Rating:

5.0

Worst Storage facilityI have ever used, never got a gate code so could only go in during hours the office was open, staff gave excuses every time I asked for the code. Cancelled after one month, easier to use higher price storage down the road with better staff

Rating:

5.0

Only had a few problems over many years. Dumb customers parked Uhaul trucks when returning at night that blocked gate. Maybe put up signs or paint yellow stripes. Second, something should be done about the stray cats. There are a lot of them running around and I see them every time I went to the facility. They broke into my boat and destroyed the interior.

Rating:

5.0

Thank you for your services.

Rating:

5.0

It was a good experience

Rating:

5.0

In the past, I have worked with a few big companies as a Continuous Improvement Manager. Here is my improvement advice to Sr. Management. 1. There should be an online payment system instead of calling on the phone for the payment. 2. Employees were not dressed well as compared to other storage. 3. Lighting is not very good. 4. There should be a restroom. I saw a few people looking for the restroom. 5. There are not many pallets. I saw only 1 pallet in my area. Once I saw a few people just waiting for the pallets.

Rating:

5.0

Very happy with the staff, upkeep, and climate control of the facility.

Rating:

5.0

Besides prices going up unexpectedly, I have no complaints about thw service offered. It was the most reasonably priced facility in May 2021, and it's in a fairly good neighborhood and location.

Rating:

5.0

The only complaint i have is. When calling i almost never got a live person,then when i left a detail message to call me back , i got no response. I always ended up calling back until i got someone, then it was to late i got late fees added.

Rating:

5.0

The staff is very customer service oriented. They’re very professional.

Rating:

5.0

Excellent service

Rating:

5.0

Made all transactions fast and friendly. People were kind and helpful.

Rating:

5.0

Staff was friendly and property was clean

Rating:

5.0

Will never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.

Rating:

5.0

Amazing thank you all for your help

Rating:

5.0

The girls are great!

Rating:

5.0

Brandy is amazing...

Rating:

5.0

Had both a storage unit and a covered RV spot. Access was convenient and staff was always friendly and accommodating. Would recommend to anyone that has storage needs.

Rating:

5.0

This was my first time storing items. The staff was amazing. Walked me thru everything. They have great teamwork and run the whole place very efficiently. It is a very busy place! I would go to no other place in vegas to store my items, they are the best .

Rating:

5.0

Love eveyone ar this Uhaul!!!

Rating:

5.0

We were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!

Rating:

5.0

This staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!

Rating:

5.0

The staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise M

Rating:

5.0

Great experience! would recommend to a friend!

Rating:

5.0

I have used storage here before. I will be back. Thank you

Rating:

5.0

It also was well located

Rating:

5.0

Although we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.

Rating:

1.0

The manager or young lady was nasty and uninviting. I rented from another location.

Rating:

5.0

My belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..

Rating:

5.0

Very nice people. Always helpful when it’s someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises

Rating:

5.0

I was happy with my storage unit and you have a great team support.

Rating:

3.0

I wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!

Rating:

1.0

My motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.

Rating:

5.0

This is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.

Rating:

4.0

Needed 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it’s great

Rating:

1.0

I recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!

Rating:

5.0

the girls and carl do a great job!!!! Brandy and Cristie are the best!!!!

Rating:

5.0

The staff was very friendly!

Rating:

5.0

I went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month

Rating:

3.0

The entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!

Rating:

2.0

The storage unit we payed for and reserved online wasn`t available when we arrived which was a big inconvenience.

Rating:

5.0

VERY friendly staff. Initially planning to rent just storage unit, but after meeting the folks decided to move our RV to this location too. Clean and well organized place.

Rating:

5.0

The service was excellent. Both of the staff members were very polite and helpful.

Rating:

3.0

I wasn`t aware that the $6.95 fee was a handling fee. When I complete the form I didn`t read the fine print. I should be highlighted in red. And, the Storage Facility should offer promotions???

Rating:

3.0

We had the storage unit reserved, but had to cancel due to a date change for our move.

Rating:

5.0

The employees at Storage at Summerlin were very helpful. If they weren't aware of a policy, they asked other associates who might know the answer. They were polite and prompt.