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Karina Powers
Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You placed a hold on my card and then charged my card, so there were two transactions on my card. You need to fix this.
Jimmie BakerI want to comment that the 24/7 truck share service must improve. I lost time in the morning because I didn't let myself do anything online and at moment dropping off was to slow and to much to do
Angel MasThe location rep is the Best! He's knowledgeable & very helpful. Nice to do business with a Real Person with a customer service personality!! Thx!
SYLVIA MACKENZIEThe staff is very friendly and helpful. I would recommend this location any time.
Maria HernandezOur experience was great!! We loved everything about it. Thanks so much for making it simple and painless!
Rachel DuncanCustomer Service was an excellent, too.
Vilma FlechaThe check in process was confusing and the charges weren’t clear it was hard to navigate all the pages to figure out what was happening
Taylor WilkinsThe best Uhaul experience I have ever had!
JARED DIXONMake sure truck is in good condition before renting it out.
Tierra FranklinKeep up the good work! Brian, thank you for all of your help. You were great to work with!
Candra McGeeNothing
Rosalinda MichaelThe owner is super helpful and friendly, a great experience pick-up the truck here
Robson Delatin CuboThe lot is very small and very crowded. The lot is not lit very well either.
Anthony EarlsEverything was top notch. Brian Jordan was excellent to work with.
Blaine JohnsonEnsure when customers complete request online they are able to go in a pick keys up as said online skip line and grab keys. We were told to wait and informed it's no as easy as online states. However it was just that easy if we were listened to in the first place.
LUISANA KLEINI wasn't sure where to leave the vehicle for the self drop off, so I guessed. If there was a sign with instructions, it could help do away with any potential confusion.
Bradford EckhartSee above notes.
Erika WilliamsonNothing, my experience was excellent
Ronnette WongusHad to go to 2 different locations because they were not open regardless of it letting me make a reservation for that time slot
Ryan Frederick5 stars across the board!!!! Great customer service the gentleman went above and beyond!
KIM PITTSThe office blended in with the background to where we didn't see it when we arrived. Fortunately, the manager (?) saw us leave on the camera, and called me on the phone to come on back so he could help us. Everything went smoothly after that. But when we tried to check in over the phone, Jenna decided she didn't want to stay on the phone with me to help me check in online and kept putting me on mute and eventually hung up on me.
ALICIA DENISEFLETCHERKind and helpful service. Whole process could not have gone smoother!
LORI KIRKThe man who helped me was excellent… He was very helpful… I will return because of him. Thanks for a GREAT experience.
Laura GonzalesThe representative that checked me in was fantastic and prompt. Made the whole experience smooth and easy. I would recommend people rent from that location because of him.
Kenneth ToweryMake it more clear the items needed to verify the driver in order to pick up the vehicle thru your mobile
Jordan PlanasNo internet connection. Took 40 minutes with no help. Finally called for support to get approval for drop off. Did not like online experience.
Bryan HilliardStorage Max has the nicest most helpful staff of any U-HAUL store.
DEBORAH GRIMSLEYDropped off at 11 pm. No place to park the large 26f van. Very dark, and the QR code in the sign was not working.
Mollie RayburnThe truck was in horrible condition, the location was supposed to be open but no one was there when I tried getting assistance.
Daniel VermillionNo improvements needed. The place was clean, the customer service was amazing. And I would definitely use this place again
Lorrell BakerGreat communication and service. I was treated with professionalism, honesty, clarity, and friendliness. Great experience overall.
Eduardo SalasBrian was super friendly, the pick up and drop off were super easy. 10/10 recommend.
Michelle TupaExcellent customer support
Fred KhodabakhshThe gentleman who runs this location is so friendly and professional. It was such a smooth easy rental process with no issues at all. The truck was clean and ran great. I will rent again from this location!
Jessica JohnsonHe was awesome! Very friendly and informative. Will definitely use this location again.
Henry GrayThe agent was polite, Nice and extremely awesome. He make sure I had a truck.
Deborah RaganSo fast and easy. The man helping there was also very friendly and knowledgeable and helpful.
EMILY SIMONE GAZELEYQuick and easy process from pick up to drop off.
Richard UrrutiaVery reliable and very satisfied with this experience
Silvia SalinasGreat place and management
Lucas ParkerGet the rental location correct and do not change it!
Patty MoyerEXCELLENT SERVICE!!
Aaliyah GoosebyThe truck floor was not cleaned prior to drive off from the property; there was a sticky sauce/substance on the floor that my movers and I cleaned up that could have ended up on boxes and furniture and customers’ shoes and houses. The newer cab was appreciated by driver and passenger. I am still thankful to U-Haul for usage of truck and reservation staff for overseeing the reservation process for customers.
Adele AlmazanUHaul customer service was HORRIBLE. My Leander, TX reservation didn’t happen because they didn’t have my truck ready on time and didn’t call me to tell me that until 10 mins before my reservation. Then I was sent to the Round Rock location which took over an hour to get to and another hour to reserve from a lock box location. When I called customer service asking if I could return the truck to the Leander location where I should’ve had my reservation in the first place they said yes absolutely. Once I got to the location I gave the man my keys and he said BYE and I was good to go. 1 entire hour later after returning the truck customer service calls me back and yells at me to return the truck to the Round Rock location after they already told me (and the front desk clerk) told me it was totally fine to drop it off at the Leander location. Piss poor customer service all the way around. I will NEVER recommend U-Haul and I am never using this company again. You’ve lost so many customers by treating them like absolute shit and screwing up reservations left and right. This company needs a huge customer service professional development training to learn how to treat people with respect and get your facts straight before yelling at paying customers and inconveniencing them.
Heather HuttoStop switching our reservations to non uhaul locations!!! All of this could’ve been prevented had my original reservation remained the SAME! This location was of no help, truck was dirty.
ALEXIS SALAZARThe customer service was 5 star. I will definitly refer all my friends and family to Storagemax Boat & RV Storage.
Joshua PaudaExcellent customer service
GUSTAVO MORALESThe service was great.
Kimberly PughCheck vehicle properly before leasing it out: gages for oil didn't work and the truck felt like the transmission had problems Changing gears, HORRIBLE EXPERIENCE & yet I was charged another day when told I havd 24 hours to use the truck and could turn it in after the dealer closed.
Sofia Salinas RomanThere is no good internet signal . Took 30 minutes to checkout and return the vehicle. Maybe provide wifi?
Rogelio DolorGood spot, good access, secure, convenient, reasonable prices
Jack McCormack | Overall Experiencethey were great!
Erin Keenan | Overall Experienceyou guys helped me when no one else would due to my lack of certain documents. Thank you Duane!!! You are the best.🙃
Kimberly Vickers | Overall ExperienceVery pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.
Tom Norton | Overall ExperiencePolite and friendly. Very respectful
JOYCE JENNINGS | Overall Experience