First, the address to the storage area where the trucks were located was wrong. We had to find the correct address on our own. Once we found it, we were given a code to a box that had no key in it. We sent a message via the portal and received no assistance. So we had to call and wait on hold for over 30 min, which cut greatly into our time. Once they had made us open all of the lock codes, we finally found the key. The one good factor was that they let us extend our hours for free as our storage unit was not 24 hours and we were unaware of that. So some good and bad.
Nickole B
Customer Reviews for 32 Batavia Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What I was told at the time of rental apparently was not true. I was told my rental was good for 24 hours + mileage + fill tank up to 1/2 tank mark. When I received my bill / receipt I was charged for 2 days. It said rental was only for 4 hours anything over that is another day. I have also filed a dispute over this.
denise HThere were no trailer jacks to connect the trailer to the hitch. It is very difficult and physical to connect a trailer without a trailer jack.
Nathan KThe desk clerk was so helpful and friendly!
Danielle RRep was uneducated on online/app reservations. Ran info through again after online reservation was stay made. Redirected my drop off destination and now I am charged for 9 days of overages when it was returned on time to the destinations I chose In the original destination.
Dale Q