It was raining and the nice representative pulled up the van, gave me paperwork and said I was good to go. He should have said look at the odometer, before driving off. I mentioned the tire light was on and he said it was fine. While I was driving, it occurred to me I should check the mileage, which i could not see on the dash with all the messages. When i was finished with the van, I documented my mileage, but the odometer read much higher than what I expected, therefore the beginning mileage was not right on the contract. I have an open case because I believe I was overcharged and would like someone to call me as they promised. Thank you.
Susan C
Customer Reviews for Syosset Tire & Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was rushed, made me wait 35 minutes. Never did a walkthrough of van, odometer reading or anything. I took pick of odometer and it’s a good thing because they overcharged my by 40 miles when I only did a total of 5. Stay away from this place.
Michael TGreat, one thing the truck didn't had straps to hold furniture
Marcos RMake sure your vehicles don't need front end work and a starter. I had to leave the truck running the entire trip because the starter was intermittent.
James JInside of front windshield was very dirty. Had to clean due to glare from the sun. Had not been done in a while.
Douglas NThe location was very convenient but not comfortable. There were several stink bugs in the van. Might want to clean out infestations on a regular basis.
david tVery helpful with the drop off. They were really nice and even drove me to the local train station.
Philip DCharged 60% more than quoted with no reason given. When asked for an explanation of charges they referee me to the 1800 number
Daniel BI felt I got the bum rush picking up the vehicle, person did not explain anything about the vehicle , contract reflected wrong mileage and gas from what was on the truck odometer and gas Gauge
Jeanmarie MDriver’s side window did not close properly. Seal let in air. Needs to be checked/repaired. Older model U-Haul cargo van. Clean, well maintained, but older model. Main U-Haul hubs carry newer models with backup cam assist, other. If you need a local dealer, this place is great.
JAMESCHRISTOPHER DMy only comment is that once again (I rented a uhaul a few weeks ago) my pickup location changed the day before pickup, to a location that was further away and less convenient to get to. This added unanticipated miles to my round trip. Otherwise, it was seamless and easy.
Eric TThe location changed pretty late in the game. I had to reorganize my logistics as a result. Sooner warning would have been better. Otherwise, it was an easy, seamless experience.
Eric TThe only thing that would have made this rental easier is if the rental vans were actually in the lot at the facility, and not at a lot down the road.
Tonia SThe seats were covered in hair and the van smelled like manure. Had to drive with the windows down all day.
Brandon GEasy pick up, easy drop off, great price, hassle free, clean vehicle. Perfect rental experience.
SCOTT THad to wait almost an hour for the person in charge to show up, even though our appointment was for 12:00 PM.
Rich HMoney felony
Abdulmomin GChoose a different location
Stephen HThe location is in a busy tire and auto repair shop. A number of interruptions which delayed the pick up.
Michael MDolly wasn't provided as we had requested... luckily location was able to give us something similar
Dan LMake sure all ordered extras are loaded onto truck...I discovered dollies and cloths were missing when I arrived at pick up. Furnishings were damaged as a result. Then I was charged for the missing equipment!! I travelled to the pick up location and was told that I had to call UHaul to correct situation...After holding on the line to talk to someone forever the call was disconnected. I wrote email without response yet!!!!
Melvyn GHello. I had a 10AM pick up on Friday 1/22/21 at the above location. Any time I tried calling them prior, no one would ever pick up the phone. Anyway,I got there around 10:15 am, and the guy rudely said he didn’t have a truck, and acted like I was a hassle. I walked out and sat outside and called 800gouhaul and they were directing me to someone to help. As I waited for a call back, the truck showed up in syosset about just before 10:30am. The guy at syosset tire and car care (middle age, Caucasian, glasses)csays ‘oh the truck just showed up’... so as he’s checking me out he’s saying he can’t pull up much on my info but yet got straight to the price. He tells me it’s $238.21. I said “what?!” The woman on the phone who booked my reservation (she was nice and professional by the way) quoted me at $204.21 AFTER TAX. His reasoning to me for the extra fees was taxes. I later found out it was an extra $34 for insurance “Safe Move” which I was never aware of and NO ONE EVER offered me insurance. If so I would have turned it down. I’m in the process of hopefully getting a refund. Maybe whoever reads this can see to it that credit comes back to me. I’d be curious to know what time ‘safe move’ was applied, as to know who added it without my consent. Besides that. I spoke with a nice lady on the way and told her my troubles and she helped me find a drop off point and I dropped it off and everything should be fine and done on that end.
mirko lEfficient. Got me checked in and on my way quickly.
Todd VEverything was great.
Rekasha RSteve at Syosset Tire is the BEST!
jennifer wMix up with rental. Had to take the truck all the way back to change reservation and drop off location. Then when dropping off in a different state next day, it was not changed and the reservation was double charged.
Gabrielle NVery easy. The car was ready at the time I reserved it. I was in and out quickly.
Michael Sexcellent service
Mike SQuick, easy, helpful.
Catherine ANice guy
Darren MExcellent service!!!
Shahina AWe were very pleased with the customer service. The rental of the storage unit is accessible and convenient.
Noel WTh price was way to much. $70 for a 2 hour rental is resdiculous.
mitchell tAlthough the interior of the truck was very clean, the exterior was not and there was no wiper fluid.
james sThe outside of the truck was extremely dirty to the point I asked the store owner if uhaul would say something to me returning it in that condition and got waved off that it wasn’t an issue. All the way up to the “ moms attic” was covered in dirt and I had to stop at a gas station just to clean the windshield because the wipers couldn’t handle the dried dirt marks. I have never used a uhaul that dirty.
stuart dThey need to check their equipment thoroughly before giving it to a customer. Specially when I rented a truck and auto transport for a long one-way trip.
marie dI was originally told to go to another location on my email confirmation. I went to the Jericho Location and they did not have the van. Then they told me to go to the syosset location. The whole process took about two hours. Really wasted my time. Not happy
suraj pThis site did not do a walk around of the vehicle with us and/or have us acknowledge any current damage or lack there of on the vehicle prior to departure. They just gave us the keys and said to return it with gas. When we returned the vehicle to our home base location after a smooth, unscathed transit, we were hit with a $500 charge to our credit card for minor damage on the vehicle that apparently was not previously noted by this Syosset location. Again, there was no walk around of the vehicle prior to our departure nor did the employee review and have us sign any acknowledgement about the present damage or lack there of on the truck. This has created a great deal of stress for us as we are in the process of having this appealed and looked into. We are very disappointed in this experience with U-haul and will be making sure this experience is noted and gets resolved.
Mark SSyosset location was great
Matthew MThere were ants living in the passenger rear door, but otherwise a great experience!
Samantha LThis has been a wonderful experience!
Jeffrey SI was charged for 2 days and rented it fir 1 and am still trying to take care of it
Lynn CBack of the truck still had debris and keys on the floor, it was not cleaned (swept) by previous renter or pick up location. The dealer did not inspected the vehicle with me. I had tire issues during my entire trip. The mirrors were not positioned properly they were tilted toward the floor. I had to find an Allen Key to adjust along the way. My reservation was changed to this location not at my request it was inconvenient for me, I had to take the bus since it was an additional 8 miles to this location.
Richard TJust dropped it off and handed in the keys. It was fine.
David KThis was not the truck we ordered/reserved mor was it the location we reserved for pick up - so although the location was fine, the entire experience was tainted by the fact that Uhaul called us the day before our rental which was reserved a week prior to let us know they didn't have the truck we wanted nor was it up location we were requested. So! we had to drive an extra 20 miles to pick up a smaller truck and make multiple trips for our move. They also had the wrong Drop off location listed in the wrong state - we were dropping off in Stamford CT not Syosset NY. So It was not a great experience. We rent a good amount from Uhaul, so we were pretty disappointed.
Peter HOutstanding service!!
Kiran RBoth the cabin and the interior of the cargo compartment were dirty. I had to clean both before using. The interior of the cabin was worn. The driver's seat was torn and part of the dashboard was damaged. The staff at the location were professional and efficient.
John LRep authorized my rental unbeknownst to the van owner who reported the van stolen. Police officers were waiting for me upon returning the truck and the ordeal caused severe anxiety to myself and family.
Daniel GSteve overcharged me 100 miles and when I reviewed receipt in his shop told me to take it up with 1-800 UHaul CS (Steve checked truck to verify he overcharged). I called CS and they put shop owner & I in touch with Steve his Traffic Mgr who helped correct problem. Steve: No apology or interest in me as a customer... Would have done nothing to correct problem unless I took action there and then! Will never go back to this shop for anything or any reason ever again.
William GThe person in charge with rentals came 35 minutes late at work. The rental car was not there, they had to go get it, it took another 25 minutes. I returned the car with the gas tank on double amount than I got it and I didn't get reimbursed or credited for the extra gas left in tank. No way to use this location ever again.
Marian VWas slow. I was told initially to leave the truck outside and everything is done. I had to insist for a receipt.
KONGMAN NAs above and also was charged gas price + $30 fee to refill 2 gallons of gas. I was not informed there would be a $30 fee In addition to charges for gas. Grear that you guys offer access to trucks on demand however this was a bad experience. Will rent elsewhere next time to compare
leon kDropped off Sunday with no one available.
Gary M